Canceling? Thoughts and input appreciated.

Mentor

Canceling? Thoughts and input appreciated.

Well, it’s been a few months and overall, I’m happy.  However, I still have issues with freezing pictures, and DVR lockups every once in a while.  We’ve done just about everything we can think of to fix the issues.  I’d be fine with staying, but I just got what I believe to be a very good quote from Comcast (who now appears to have a multi room dvr option like At&t).

 

My questions are:

 

If I cancel, are there any penalties?  I’ve only been signed up for a month and a half.  I don’t believe I’m in any type of contract.

I received my promo cards, can I still use them?  Are the voided if I cancel too soon?

If I decide to come back, will it be a hassle?  Additional costs?

 

Any insight would be helpful.

 

Thanks,

Message 1 of 36 (1,140 Views)
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Expert

Re: Canceling? Thoughts and input appreciated.

 


leonowj9 wrote:

Well, it’s been a few months and overall, I’m happy.  However, I still have issues with freezing pictures, and DVR lockups every once in a while.  We’ve done just about everything we can think of to fix the issues.  I’d be fine with staying, but I just got what I believe to be a very good quote from Comcast (who now appears to have a multi room dvr option like At&t).

 

My questions are:

 

If I cancel, are there any penalties?  I’ve only been signed up for a month and a half.  I don’t believe I’m in any type of contract.

If you aren't in a contract then there won't be any early cancellation penalties

I received my promo cards, can I still use them?  Are the voided if I cancel too soon?

You have had the service longer than 30 days so you should be able to use the cards.

If I decide to come back, will it be a hassle?  Additional costs?

The experiences with cs have varied from one sub to another.  All I can say is it depends on the disposition of the csr you talk to.  YRMV.

 

Any insight would be helpful.

 

Thanks,


Before you cancel, have you tried downloading Somejoe's Realtime app?  You can click on the link in his signature, download the software, install it, and take screen shots of your stats.  Then attach them to a post here in the forum so they can be viewed and you will get suggestions about what to do.  You can also contact David at his link, if you aren't making any progress with ts.  Download that app first.

 

Message 2 of 36 (1,122 Views)
Mentor

Re: Canceling? Thoughts and input appreciated.

Yes, I have.  All stats looked good.  I've had many on here try to help figure out the issue.  While I've cut down on the problems, it's still not perfect.

 

Plus, I'm getting a quote for internet tv and phone that is cheaper than my internet and tv from att.

 

Thanks for the input.

Message 3 of 36 (1,122 Views)
Expert

Re: Canceling? Thoughts and input appreciated.

Is that a temporary price or permanent.  Many providers are offering lower prices for 6 months or a year.  And then after the promotion period ends you get hit.  And they usually lock you into a two year contract.

Message 4 of 36 (1,122 Views)
Master

Re: Canceling? Thoughts and input appreciated.

Be sure and use up all your rewards (gift cards) before you cancel or they may be voided. Sometimes almost immediately upon your cancellation notice.

 

If you decide to come back to U-verse you will no longer be considered a "new customer" with your account in the same name/address. You will probably not qualify for the "new customer" rates/discounts so you may be paying higher prices.

 

Know you said you can get a better price w/Comcast but if you are leaving because of picture freezing, and DVR lock-ups, there are some real tech savvy members here who may be able to resolve your problems. Have seen many problems solved here which are beyond the scope of U-verse technical support. :smileywink:

 

Good luck.

 

edit: see that you've already tried to resolve your problems here. Oh well, good luck again.

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

Need help? Contact AT&T at 800-288-2020.
Message 5 of 36 (1,122 Views)
Mentor

Re: Canceling? Thoughts and input appreciated.

I've worked with many on this issue.  While it only happens 1 time a week, it's annoying.  But the main reasons are the price (600 dollar savings over 24 months), and HD quality.  I've never had HD from comcast, but It has to be better than uverse.  Especially on sports.

 

Thanks

Message 6 of 36 (1,122 Views)
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Re: Canceling? Thoughts and input appreciated.


leonowj9 wrote:

 

I've worked with many on this issue.  While it only happens 1 time a week, it's annoying.  But the main reasons are the price (600 dollar savings over 24 months), and HD quality.  I've never had HD from comcast, but It has to be better than uverse.  Especially on sports.

 

Thanks


Not necessarily.  Some have report that the Comcast HD picture quality in there market is worst than the U-verse HD picture quality.  So it depends on your market location.

 

Message 7 of 36 (1,122 Views)

Re: Canceling? Thoughts and input appreciated.

 


texasguy37 wrote:

leonowj9 wrote:

 

I've worked with many on this issue.  While it only happens 1 time a week, it's annoying.  But the main reasons are the price (600 dollar savings over 24 months), and HD quality.  I've never had HD from comcast, but It has to be better than uverse.  Especially on sports.

 

Thanks


Not necessarily.  Some have report that the Comcast HD picture quality in there market is worst than the U-verse HD picture quality.  So it depends on your market location.

 


 

[text removed - keep it relevant]

I guess I'm lucky in that I haven't experienced the issues that some have.  The majority of UVerse users have no issues what so ever and those that have had an issue have been happy with the support.  Becareful going to Comcast,  there's a reason why they have been voted in the top 5 for WORST customer experience.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 8 of 36 (1,122 Views)
Expert

Re: Canceling? Thoughts and input appreciated.

 

Couldn't agree with your comments more! :smileywink:
Comcrap was a nightmare with outages for no reason and always days without service; their solution was to bring in your STB and exchange for a newer model.  Have not missed them one bit.

oufanindallas wrote:

 


 

[text removed - keep it relevant]

I guess I'm lucky in that I haven't experienced the issues that some have.  The majority of UVerse users have no issues what so ever and those that have had an issue have been happy with the support.  Becareful going to Comcast,  there's a reason why they have been voted in the top 5 for WORST customer experience.


 

Message 9 of 36 (1,122 Views)
Mentor

Re: Canceling? Thoughts and input appreciated.

leonowj9 wrote:

 

I've never had HD from comcast, but It has to be better than uverse.

 

Thanks


 

For premiums (e.g. HBO), Comcast in my area has HD only for the 'main' channel; U-Verse has HD for all channels. Comcast did not have HD for many channels I watch, e.g. MSNBC, Comedy Channel...don't know about sports though.

 

I am not really picky about quality, but U-Verse has been fine for me.

Message 10 of 36 (1,122 Views)
Tutor

Re: Canceling? Thoughts and input appreciated.

I've cancelled my TV service because they did nothing to fix it for about 4 months and I still don't have a credit - I paid the whole time.

 

I can't say that AT&T is any better than the other providers, and I've had them all, but it's certainly no better as far as customer service goes.

 

I have their internet service and they lied to me about the response time.  They said they upped my service at no charge but then I found out, when it didn't make any difference, that there was no way I'd get better response since I was too far from the equipment.

 

I have friends working at AT&T who really like it and want to save me from canceling my internet also.  They haven't been able to help.  AT&T called me at home even though I gave them my home and work numbers.  They never called me at work.

 

I have no where else to go since I'm not happy with service from any of the providers.  They have us where they want us.  Ask for a lot of money but do little for it when their service doesn't work.  Customer Service at AT&T is dismal.  Each time I've called in, and it's been a lot, they want me to go through all the same things I've done for several times previously.  I'm pretty technical and know the box is the problem but they won't send one and just let me hook it up.

 

I give up!

Message 11 of 36 (332 Views)
Expert

Re: Canceling? Thoughts and input appreciated.

Tried David?


kmermel wrote:

I've cancelled my TV service because they did nothing to fix it for about 4 months and I still don't have a credit - I paid the whole time.

 

I can't say that AT&T is any better than the other providers, and I've had them all, but it's certainly no better as far as customer service goes.

 

I have their internet service and they lied to me about the response time.  They said they upped my service at no charge but then I found out, when it didn't make any difference, that there was no way I'd get better response since I was too far from the equipment.

 

I have friends working at AT&T who really like it and want to save me from canceling my internet also.  They haven't been able to help.  AT&T called me at home even though I gave them my home and work numbers.  They never called me at work.

 

I have no where else to go since I'm not happy with service from any of the providers.  They have us where they want us.  Ask for a lot of money but do little for it when their service doesn't work.  Customer Service at AT&T is dismal.  Each time I've called in, and it's been a lot, they want me to go through all the same things I've done for several times previously.  I'm pretty technical and know the box is the problem but they won't send one and just let me hook it up.

 

I give up!


 

Message 12 of 36 (332 Views)
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Re: Canceling? Thoughts and input appreciated.

Sorry that your tv experience was so bad.  The only other option I can think of without going directly to one of the other service providers is buying a 10 foot dish and download your programs through the different satellit providers.  I don't mean DTV or DISH.  I considered it very seriously when I had DTV, but when I got UV I was happy with it.  When I move if I go to an area where Uverse isn't available, I will go the way of the 10 ft. dish.

Message 13 of 36 (332 Views)
ACE - Master

Re: Canceling? Thoughts and input appreciated.

 


kmermel wrote:

I've cancelled my TV service because they did nothing to fix it for about 4 months and I still don't have a credit - I paid the whole time.

 

I can't say that AT&T is any better than the other providers, and I've had them all, but it's certainly no better as far as customer service goes.

 

I have their internet service and they lied to me about the response time.  They said they upped my service at no charge but then I found out, when it didn't make any difference, that there was no way I'd get better response since I was too far from the equipment.

 

I have friends working at AT&T who really like it and want to save me from canceling my internet also.  They haven't been able to help.  AT&T called me at home even though I gave them my home and work numbers.  They never called me at work.

 

I have no where else to go since I'm not happy with service from any of the providers.  They have us where they want us.  Ask for a lot of money but do little for it when their service doesn't work.  Customer Service at AT&T is dismal.  Each time I've called in, and it's been a lot, they want me to go through all the same things I've done for several times previously.  I'm pretty technical and know the box is the problem but they won't send one and just let me hook it up.

 

I give up!


 

Hmmm.  I'm trying to be positive about your situation but after reading the first paragraph, I am having my doubts about some things.  Four months and no credit?  Sorry - Post FAIL.  If I call AT&T and mention anything is wrong, i.e. picture freezing, bad customer service, Hallmark channel (!) - they fall all over themselves heaping credits on me.  I do not think that I am alone in this either.

 

On the other hand, if all this did happen to you - then you get a big "sorry" from me and you must be a very unlucky person as CSR and Tiers 1 and 2 do try to resolve issues.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 36 (332 Views)
Mentor

Re: Canceling? Thoughts and input appreciated.

Ok, I decided to cancel and go with Comcast (to good of a deal to pass up).  I recieved my info to return the equipment, but it only lists the gateway and DVR to be returned.  For some reason, my STB is not on the return form.  When I called to find out why, they said just take it to ups with everything else.  I'm worried if I do this it won't get linked to my account upon the return and I'll be charged the 150 bucks. 

 

Any thoughts?

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