Can't watch recordings on non-DVR STBs

Can't watch recordings on non-DVR STBs

I can set up recordings on my two non-DVR STBs, but when I try to watch recordings on them, I get the message:

 

"The Recorded TV list is unavailable.  Make sure this TV receiver and the DVR receiver are connected to the network."

 

I can watch them on the DVR just fine (and there are recordings there, so that isn't the problem).

 

Is this common?  How do I fix this?

 

-- Don

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Message 1 of 5

Re: Can't watch recordings on non-DVR STBs

Let me guess: soft reboot the DVR and the STBs.

 

That worked (for now, anyway).  I was also having a problem where my existing recordings were showing up as a blank screen (but they were "playing", because the options showed up when I pressed the stop button), but this was fixed by the DVR soft reboot as well.

 

-- Don

Message 2 of 5
ACE - Master

Re: Can't watch recordings on non-DVR STBs

That is exactly the procedure I would try also.  Just unplug the DVR and the STB's, one at at time, from power for about 10 seconds and then power them up again and let them reboot.  See if that helps.

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 5

Re: Can't watch recordings on non-DVR STBs

 


hpmsrm wrote:

That is exactly the procedure I would try also.  Just unplug the DVR and the STB's, one at at time, from power for about 10 seconds and then power them up again and let them reboot.  See if that helps.


 

Didn't even need to unplug them - a "soft reboot" (holding in the Power button for 6-7 seconds) worked.  (It probably had something to do with the RG losing its connection for a while when the AT&T techs were working on the phone lines to get me up to a 4/0 profile.)

 

-- Don

Message 4 of 5
ACE - Master

Re: Can't watch recordings on non-DVR STBs

 


That Don Guy wrote:

Let me guess: soft reboot the DVR and the STBs.

 

That worked (for now, anyway).  I was also having a problem where my existing recordings were showing up as a blank screen (but they were "playing", because the options showed up when I pressed the stop button), but this was fixed by the DVR soft reboot as well.

 

-- Don


Not common but not unheard of.  It normally means that the list is repopulating.  If the RG, the non-DVR STB or the DVR box has lost power or rebooted, the list must fully populate before you see the list.  It also may occur if any component has a loose connection.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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