Can't view paper bill .pdf.

Contributor

Can't view paper bill .pdf.

Hi, spending way too much time on this.  I get my bill through email and there's a link to view a summary.  On the summary page there is a link to view the paper bill with Adobe Reader.  I have the latest version of Adobe Reader and it works fine with other sites.  Clicking on the ATT link to view paper bill opens a new window that remains empty forever.  Please, can someone fix this?  Thanks, Mark
Message 1 of 9 (2,498 Views)
Expert

Re: Can't view paper bill .pdf.

I have had that happen from day one with my machine as well.  I think it's an Internet Explorer/Adobe Reader plugin bug, because AT&T is not the only site it happens on.  I can't get my Reliant Energy bill, or Verizon wireless bill either using Internet Explorer.

 

Try Firefox (http://www.mozilla.com/en-US/firefox/) with the NitroPDF plugin (https://addons.mozilla.org/en-US/firefox/addon/636), I have not had a problem using that.

 

Message Edited by SomeJoe7777 on 12-09-2008 11:33 AM
Message 2 of 9 (2,496 Views)
Master

Re: Can't view paper bill .pdf.


SomeJoe7777 wrote:

I have had that happen from day one with my machine as well.  I think it's an Internet Explorer/Adobe Reader plugin bug, because AT&T is not the only site it happens on.  I can't get my Reliant Energy bill, or Verizon wireless bill either using Internet Explorer.

 

 


       does that make their services free ?  :smileyhappy:

       ps try out sparks (12.5 ¢ ) for cheaper elec than reliant fwiw

 

       randy

Message 3 of 9 (2,496 Views)
ACE - Master

Re: Can't view paper bill .pdf.

I can't ever open it using my PC w/XP home SP3 and the latest Adobe, but I can open it with my laptop running Vista and the same version of Adobe.  Wierd!!:smileymad:

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Message 4 of 9 (2,496 Views)
Contributor

Re: Can't view paper bill .pdf.

Still trying.  Uninstalled everything Adobe on my computer and reinstalled, still unable to view paper bill online.
Message 5 of 9 (2,496 Views)
Contributor

Re: Can't view paper bill .pdf.

This happens to me all of the time.  I was so frustrated with this not working that I went back to PAPER BILL option and I received my over 500 double sided physical pages in the mail today. 

 

Does anyone think that the PDF plug-in is reaching a memory or page limit?

 

I appreciate any help you can lend so I can save trees, delivery gas, etc. 

 

Thanks,

Randy

Message Edited by blastex on 07-06-2009 02:41 PM
Message 6 of 9 (2,496 Views)
Professor

Re: Can't view paper bill .pdf.

Maybe it has something to do with those that use paperless billing. I prefer to have my bill sent in the mail but I never had a problem viewing it online in Adobe Reader .pdf if I want to, I'm running an XP SP3 machine.
Message 7 of 9 (2,496 Views)
Professor

Re: Can't view paper bill .pdf.

I have viewed my bill online a few times, but I still like to get a paper bill in the mail no matter how much they beg me to go green.
Message 8 of 9 (2,496 Views)
Highlighted
Expert

Re: Can't view paper bill .pdf.

I get the paper bill and use it if I need to check my account after several months.  I go to the site and view my bill.
Message 9 of 9 (2,496 Views)
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