Can't connect to slingbox using RG3800

Tutor

Can't connect to slingbox using RG3800

Hello all... I've tried to search the forums and have so far not found the answer I need.  I've also spent over 4 hrs on the phone getting transferred from at&t's tier1, tier2, and their tier3 (paid support). Unfortunately, I'm just frustrated. Previously, I had AT&T's DSL service and had no problems.  At this point I have the 2wire RG3800 and a slingbox a/v.  I've setup the RG3800 using the following instructions

 

http://support.2wire.com/?page=view&article=151&text=rg3800%20slingbox&cat=&sort=

 

I can connect to my slingbox locally. But, I am unable to do remote viewing.  I've tried http://www.grc.com shields up tool and found that port 5001 still shows that it is in stealth mode.  I am thinking that perhaps my residential gateway is bad.  Does anyone have any ideas as to how I can get this to work or how I can get AT&T to send me a new residential gateway?

Message 1 of 26 (679 Views)
Master

Re: Can't connect to slingbox using RG3800

http://192.168.1.254/xslt?PAGE=J14&THISPAGE=J11&NEXTPAGE=J14

 

pinh[3]: id 12, proto 6, sess tout 86400, pinh tout 0, arg 0 natpt|user
  l: 192.168.1.73:5001, n: 75.17.**.**:5001

 

 

did u get the pinhole set for port 5001 ???

Message 2 of 26 (679 Views)
Tutor

Re: Can't connect to slingbox using RG3800

here's a listing of my pinhole

 

-----------------

 

Pinholes

external pin-holes (191 available):
pinh[0]: id 1, proto 6, sess tout 86400, pinh tout 0, arg 0 natpt|user
  l: 192.168.2.237:5001, n: 75.32.**.**:5001

Message 3 of 26 (679 Views)
Master

Re: Can't connect to slingbox using RG3800


jimbo858 wrote:

here's a listing of my pinhole

 

-----------------

 

Pinholes

external pin-holes (191 available):
pinh[0]: id 1, proto 6, sess tout 86400, pinh tout 0, arg 0 natpt|user
  l: 192.168.2.237:5001, n: 75.32.**.**:5001


         so u are using a diff router for the slingbox ??

         u are running a router behind a router ??

         u have used a non standard route??

         your dvr/stb are on 192.168.1.** ??   and your slingbox is on another set 192.168.2.**

         not sure how u have it set up  ??  is the second router in the dmz   etc ??

         dvr/stb on coax or cat5 where the slingbox is hooked up ??

 

         some thoughts and ? s

 

         randy

Message 4 of 26 (679 Views)
Tutor

Re: Can't connect to slingbox using RG3800

AAAhhh... good questions. Originally, I had my router (which I will call "router1") when I was with TimeWarner. Back then router1 was defaulted to "192.168.0.1". Then I switched to AT&T DSL. Well their DSL modem wanted to be 192.168.0.1. So, I changed router1 to "192.168.2.1" and adjusted my LAN settings accordingly. At about that time I got the slingbox which sits right next to my tv which was on the opposite side of the house vs my router and DSL modem. So, I added a slinglink (homeplug device) and another router which I will call "router2".  I assigned router2 the address "192.168.2.254". I only used router2 as a wireless AP and as a switch to plug my slingbox into. In addition, router1 has a builtin network print server. Phew... I know this is probably boring you. I'm sorry.

 

Ok so recently I switched to AT&T uverse. Now the RG has to physically be where router2 used to be because that's where the coax is. So, to make things simple... I just removed router2 and put the RG in its place. I assigned the RG the "192.168.2.254" address. Which saves me the hassle of updating the print driver settings of my pc's and also have having to adjust the Slingbox Player settings on my pcs. Of course I also let the RG handle the DHCP, NAT, and wireless AP services. As for router1, it keeps the same IP and now serves only as a wireless AP and network print server. The RG and router1 are connected via the slinglink. The slingbox is connected to one of the STB ethernet ports and all devices (including the 2 STB's and the DVR) are part of the "192.168.2.0" network using the standard "255.255.255.0" subnet.

 

OH and no devices set in the DMZ (aka DMZplus mode). I only have that one pinhole set. BTW, does it look like my "pinhole" is set correctly. I'm no expert but I think it is.

Message Edited by jimbo858 on 06-03-2008 09:48 AM
Message 5 of 26 (679 Views)
Master

Re: Can't connect to slingbox using RG3800

wow  my head hurts :smileyhappy:

 

Local Network – Device List
Identity  Type  MAC Address   IP Address
System  --                          192.168.1.254
randy         Ethernet              192.168.1.65
192.168.1.64  HomePNA               192.168.1.64
192.168.1.67  HomePNA               192.168.1.67
192.168.1.66  HomePNA               192.168.1.66
192.168.1.68  Ethernet              192.168.1.68
rx650  Wireless (802.11)            192.168.1.70
*****-PC  Ethernet                  192.168.1.81
192.168.1.71  Ethernet              192.168.1.71
********  Wireless (802.11)         192.168.1.100
My Slingbox  HomePNA                192.168.1.73       my slingbox

 

http://gateway.2wire.net/xslt?PAGE=J08&THISPAGE=A02_POST&NEXTPAGE=J08     post your stuff after u edit  etc  (info u dont want shownetc )

Message 6 of 26 (679 Views)
Tutor

Re: Can't connect to slingbox using RG3800

I'll get this info for you once I get home.... still at work at the moment... :smileywink:
Message 7 of 26 (679 Views)
Master

Re: Can't connect to slingbox using RG3800

what is this word "work" u speak of   :smileyhappy:

 

 

btw the stb is on coax and i used the ethernet port out of slingbox to the stb..  so sling looks as if it hpna (and it is)

Message 8 of 26 (679 Views)
Tutor

Re: Can't connect to slingbox using RG3800

Here you go...

 

 

Local Network – Device List

 

Identity Type IP Address

 

System -- 192.168.2.254
Computer1 Ethernet 192.168.2.5
Computer2 Ethernet 192.168.2.4
Router1 Ethernet 192.168.2.1
Slingbox HomePNA 192.168.2.237
192.168.2.3 Ethernet 192.168.2.3
192.168.2.6 HomePNA 192.168.2.6
192.168.2.7 HomePNA 192.168.2.7
Computer3 Wireless (802.11) 192.168.2.8
Computer4 Wireless (802.11) 192.168.2.9

BTW, any ideas as to why I can't connect remotely to my slingbox? Do you think I missed anything?

 

 

Message 9 of 26 (679 Views)
Master

Re: Can't connect to slingbox using RG3800

DHCP Range: 192.168.1.64 – 192.168.1.253

is the slingbox out of range ??   dunno   guess if it was it wouldnt work ??

 

http://192.168.1.254/xslt?PAGE=J06&THISPAGE=J05&NEXTPAGE=J06

Message 10 of 26 (679 Views)
Tutor

Re: Can't connect to slingbox using RG3800

actually I made my DHCP scope 192.168.2.2 thru 192.168.2.200 and I purposely put it out of the scope since I want it to stay at 192.168.2.237 it's still still reachable since I'm using a 255.255.255.0 subnet mask. so, i don't think that's the reason.  any other ideas?

Message 11 of 26 (463 Views)
Master

Re: Can't connect to slingbox using RG3800

Private Network

If you change the IP address range, you must renew the DHCP lease on all devices on the network.

192.168.1.0 / 255.255.255.0 (default)

172.16.0.0 / 255.255.0.0

10.0.0.0 / 255.255.0.0

Configure manually
 Router Address:
Warning
 Subnet Mask: 

 

how did u do that page ??

i have to think u did a  configure manually  etc

so maybe u need to enlarge the scope for **grins**

**or try a standard range ???

 try the sling box at 100 rather than 237 etc

if its not that (problem)  then its pointing to the  slinglink maybe ??

Message Edited by randyl on 06-04-2008 08:20 AM
Message 12 of 26 (463 Views)
Tutor

Re: Can't connect to slingbox using RG3800

Oh yes, I did the Manual configuration

 

Configure manually

Router Address: 192.168.2.254

Subnet Mask: 255.255.255.0

 

I also tried assigning the slingbox an IP in the DHCP scope still no good. And I'm sure that the RG is not trying the slinglink since the device list shows the correct MAC address for the Slingbox assigned as the IP address that I have port 5001 assigned to. So, I'm still stumped. I'm thinking that maybe I have a bad RG?

Message 13 of 26 (463 Views)
Master

Re: Can't connect to slingbox using RG3800


jimbo858 wrote:

Oh yes, I did the Manual configuration

 

Configure manually

Router Address: 192.168.2.254

Subnet Mask: 255.255.255.0

 

I also tried assigning the slingbox an IP in the DHCP scope still no good. And I'm sure that the RG is not trying the slinglink since the device list shows the correct MAC address for the Slingbox assigned as the IP address that I have port 5001 assigned to. So, I'm still stumped. I'm thinking that maybe I have a bad RG?


 

        i know u dont want to re-do your network  but maybe it cant handle the non standard ip range ???

        maybe the ip the slingbox just as a test to see ????   u got to start at the basic level maybe ??   determine least its not the sling or software ?

          yeah i recal u said it shows closed and u cant ping it  but ??   dunno

          put another pinhole in the wall to your main puter and see if u can ping it ??  looks to me like the 5001 is done correctly..

        i know from others posts the rg has some qwirks versus the noraml stuff netgear link d-link etc do :smileyhappy:

        pretty sharp cookies on uverseusers now that are not retired and old fart like me  lol

        aka somejoe777  koolkid   etc      somejoe has a slingbox working as well   etc

        koolkid i thnk woud of chimed in if he any input on this as he posts here as well ?  (but he is packing etc and busy moving  )

 

 

       randy

Message Edited by randyl on 06-04-2008 11:57 AM
Message 14 of 26 (463 Views)
Tutor

Re: Can't connect to slingbox using RG3800


randyl wrote:

jimbo858 wrote:

Oh yes, I did the Manual configuration

 

Configure manually

Router Address: 192.168.2.254

Subnet Mask: 255.255.255.0

 

I also tried assigning the slingbox an IP in the DHCP scope still no good. And I'm sure that the RG is not trying the slinglink since the device list shows the correct MAC address for the Slingbox assigned as the IP address that I have port 5001 assigned to. So, I'm still stumped. I'm thinking that maybe I have a bad RG?


 

i know u dont want to re-do your network but maybe it cant handle the non standard ip range ???

maybe the ip the slingbox just as a test to see ???? u got to start at the basic level maybe ?? determine least its not the sling or software ?

yeah i recal u said it shows closed and u cant ping it but ?? dunno

put another pinhole in the wall to your main puter and see if u can ping it ?? looks to me like the 5001 is done correctly..

i know from others posts the rg has some qwirks versus the noraml stuff netgear link d-link etc do :smileyhappy:

pretty sharp cookies on uverseusers now that are not retired and old fart like me lol

aka somejoe777 koolkid etc somejoe has a slingbox working as well etc

koolkid i thnk woud of chimed in if he any input on this as he posts here as well ? (but he is packing etc and busy moving )

 

 

randy

Message Edited by randyl on 06-04-2008 11:57 AM

 

Well... i guess it's worth it. To try to reset everything back to the default and start all over again with it's default settings. oh and I did try to set another pinhole for port 80. I setup just a standard webserver. But, still couldn't get to it. I don't expect it to ping since the RG would be the one to answer the ping (since I don't have that pc setup in DMZPlus mode). And I have the RG set to not answer pings. But, it wouldn't allow me to get to my test webpage.

 

On a positive note, in all other respects, I am impressed with the RG. It even does some sorta Name Resolution on the internal LAN side. I do like the MAC filtering for the wireless. And I like the more informative links that you've shared with me on the RG. I also really like the rest of the features that UVerse has to offer. I'm just hoping that I can get this one resolved...

 

Oh and as for "smart cookies here on the Uverse forums"... This place is so much more informative than calling the Uverse support. Much more helpful. And nobody is trying to push me to the paid support services for something that was previously working with AT&T's DSL service.

Message Edited by jimbo858 on 06-04-2008 10:23 AM
Message 15 of 26 (463 Views)
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