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ATT can't reach Softlayer's servers/network


ATT can't reach Softlayer's servers/network

Please, someone from ATT contact me.  ATT's customers are unable to reach any servers owned/operated by Softlayer.  Traceroute dies from multiple ATT users from around the US trying to reach multiple domains/servers inside the Softlayer network.


Explaining this to Tier 1 is going to be impossible.

Message 1 of 5

Re: ATT can't reach Softlayer's servers/network

This is a peer-to-peer forum of AT&T U-Verse subscribers, there is generally no one here from AT&T that can specifically assist you with troubleshooting this issue.


However, here is a contact that can get the ball rolling towards resolution:


Click the tab in my signature below that says AT&T Links, and on that signature panel there is a link that says AT&T Social Media Support Team. This will take you to a page with contact information for David and Matt, who are tier 2 specialists. Follow the directions there to e-mail them, they will get to the bottom of the problem.

Message 2 of 5

Re: ATT can't reach Softlayer's servers/network

Thanks for the reply.  I finally got in touch with Tier 2.  Tier 1 was hilarious to deal with.


Looks like  all ATT connections are clearing ATT networks, but some are failing inside softlayer's network.  Guess this isn't an ATT thing.

Message 3 of 5
ACE - Expert

Re: ATT can't reach Softlayer's servers/network

Even when a situation like this is common to all AT&T subscribers, it still may not be something AT&T has control over.  It may be that all AT&T subscribers share a single access point into that network that isn't used by other ISPs.


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 5

Re: ATT can't reach Softlayer's servers/network

That's what I thought as well, however the Tier 2 guy's last hop in to the actual web servers on Softlayer went through a different box than all the ATT connections I had access to.  You're correct it's not an ATT thing, I didn't realize that until Tier 2 was able to get to the domains, via being routed through a different last hop.

Message 5 of 5
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