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Posted Feb 16, 2011
11:21:25 AM
ATT can't reach Softlayer's servers/network
Edited by loki_racer on Feb 16, 2011 at 11:46:42 AM

Please, someone from ATT contact me.  ATT's customers are unable to reach any servers owned/operated by Softlayer.  Traceroute dies from multiple ATT users from around the US trying to reach multiple domains/servers inside the Softlayer network.

 

Explaining this to Tier 1 is going to be impossible.

Please, someone from ATT contact me.  ATT's customers are unable to reach any servers owned/operated by Softlayer.  Traceroute dies from multiple ATT users from around the US trying to reach multiple domains/servers inside the Softlayer network.

 

Explaining this to Tier 1 is going to be impossible.

ATT can't reach Softlayer's servers/network

[ Edited ]
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Feb 16, 2011 11:57:21 AM
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This is a peer-to-peer forum of AT&T U-Verse subscribers, there is generally no one here from AT&T that can specifically assist you with troubleshooting this issue.

 

However, here is a contact that can get the ball rolling towards resolution:

 

Click the tab in my signature below that says AT&T Links, and on that signature panel there is a link that says AT&T Social Media Support Team. This will take you to a page with contact information for David and Matt, who are tier 2 specialists. Follow the directions there to e-mail them, they will get to the bottom of the problem.

This is a peer-to-peer forum of AT&T U-Verse subscribers, there is generally no one here from AT&T that can specifically assist you with troubleshooting this issue.

 

However, here is a contact that can get the ball rolling towards resolution:

 

Click the tab in my signature below that says AT&T Links, and on that signature panel there is a link that says AT&T Social Media Support Team. This will take you to a page with contact information for David and Matt, who are tier 2 specialists. Follow the directions there to e-mail them, they will get to the bottom of the problem.

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Feb 16, 2011 12:03:31 PM
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Thanks for the reply.  I finally got in touch with Tier 2.  Tier 1 was hilarious to deal with.

 

Looks like  all ATT connections are clearing ATT networks, but some are failing inside softlayer's network.  Guess this isn't an ATT thing.

Thanks for the reply.  I finally got in touch with Tier 2.  Tier 1 was hilarious to deal with.

 

Looks like  all ATT connections are clearing ATT networks, but some are failing inside softlayer's network.  Guess this isn't an ATT thing.

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Feb 16, 2011 12:06:47 PM
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Even when a situation like this is common to all AT&T subscribers, it still may not be something AT&T has control over.  It may be that all AT&T subscribers share a single access point into that network that isn't used by other ISPs.

 

Even when a situation like this is common to all AT&T subscribers, it still may not be something AT&T has control over.  It may be that all AT&T subscribers share a single access point into that network that isn't used by other ISPs.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 16, 2011 12:21:54 PM
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That's what I thought as well, however the Tier 2 guy's last hop in to the actual web servers on Softlayer went through a different box than all the ATT connections I had access to.  You're correct it's not an ATT thing, I didn't realize that until Tier 2 was able to get to the domains, via being routed through a different last hop.

That's what I thought as well, however the Tier 2 guy's last hop in to the actual web servers on Softlayer went through a different box than all the ATT connections I had access to.  You're correct it's not an ATT thing, I didn't realize that until Tier 2 was able to get to the domains, via being routed through a different last hop.

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