AT&T telemarketing and functionality deficiancies

Mentor

AT&T telemarketing and functionality deficiancies

I'm a potential U-verse customer as soon as the functionality equals that of my DishNetwork service. According to this forum, this will occur when the next software upgrade occurs, whenever that might be.

 

I'm also getting constant (and irritating) AT&T marketing calls wanting me to sign up with the salesperson vehemently denying that U-verse lacks any functionality and at times getting a bit aggressive when I mention software upgrades and the need to pause live TV without irritating work-arounds, etc. etc.

 

Am I missing something? How can these salespeople deny the existance of certain shortcomings in their product. Seems they just want to sign you up and go on to the next person and if it can't or doesn't meet your expectations, than cancel the service.

 

Any suggestions on what or how I can deal with the next phone call? 

Message 1 of 14
ACE - Master

Re: AT&T telemarketing and functionality deficiancies


kutchins wrote:
 

Any suggestions on what or how I can deal with the next phone call? 


Get Caller ID and don't answer their calls.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 14
Tutor

Re: AT&T telemarketing and functionality deficiancies

i get these annoying calls and i'm already a customer...:smileyindifferent:

 

i even had a door to door rep come by and start his sales pitch before i could even get a word in......i just showed him my stb in the living room and he went about his way....

Message 3 of 14
Guru

Re: AT&T telemarketing and functionality deficiancies

Check with your local consumer protection office and sign up for a No Call list if available.

 

  I received mail solicitations from UV for 2-3 months after signing up.

 

Dish really does have a great DVR. Had 'em for ten years. No regrets though. UV has already passed them with Media Share.

Message Edited by milkman on 11-17-2009 10:35 PM
Message 4 of 14
Expert

Re: AT&T telemarketing and functionality deficiancies

I had Dish Network for 3 years before switching to U-verse in May.  Dish does have a nice DVR; however, the U-verse DVR id also a nice DVR.  Since I switched in May, I have no regrets and have not looked back.
Message 5 of 14
ACE - Master

Re: AT&T telemarketing and functionality deficiancies

I've never received any sales calls....not before our installation in December of 2007 nor since.  But if I did....I would react the way I do to all phone sales calls....I just hang up on them and go back to what I was doing.  Seems simple enough to me.  Also....if your phone number is on the federal no-call list and they call anyway, you can take legal action.
The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 14
ACE - Master

Re: AT&T telemarketing and functionality deficiancies


hpmsrm wrote:
I've never received any sales calls....not before our installation in December of 2007 nor since.  But if I did....I would react the way I do to all phone sales calls....I just hang up on them and go back to what I was doing.  Seems simple enough to me.  Also....if your phone number is on the federal no-call list and they call anyway, you can take legal action.

Before Indiana's Do not Call List became the law (much more restrictive than the Federal one), we got 2-5 calls per NIGHT.  Once in a while my anger would boil over and I'd say "Can I have YOUR home phone number?"  They would stammer and spurt, "Uh, why would uh, you want my number?" and I would say "I want to call you at home and mess up your dinner with your family."  Click it would go........

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 14
Tutor

Re: AT&T telemarketing and functionality deficiancies

What functionalities are you waiting for???
Message 8 of 14
Employee

Re: AT&T telemarketing and functionality deficiancies

If the OP has his telephone service with the company then they may have a legal right to call him. I am not saying any company should call more then once if you say no thanks. Not good for The Brand.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 14
Scholar

Re: AT&T telemarketing and functionality deficiancies

If you have business with a company no matter if you are on the National Do Not Call list or not they do have the right to call you, but when they do all you have to say is can you please put me on your Do Not Call list and if you say that they by law have to put you on that list. It is the same with every company who makes outbound calls. But just say it politely and I can bet they will do it with no problem.
Message 10 of 14
Tutor

Re: AT&T telemarketing and functionality deficiancies

Only one far out thought about that, If you ask them not to call you, i agree they should not, but the way laws go they would not be allowed to call you at all, but I believe "Utilities" may have a different Govern, but my example, Is for example the Gas company calls and tries to get you to join their "therm" program, and you tell them to put you on their internal DNC list.

 

A few months later you see everyone leaving the area because of a Gas Leak down the street and you have no Idea becuase they cant call you.  I know its a bit far fetched, but if you r on a DNC, youre on it, not like you can have different subjects to not be called about.

 

Besides can you imagine how the Government would mess that up!

 

:smileyhappy:

 

Message 11 of 14
Mentor

Re: AT&T telemarketing and functionality deficiancies

As I understand it, until a software update (supposedly the 3rd in a series of 3) is issued, one cannot pause live TV from any set on the system without a workaround which involves recording what you're watching. All I want is to be able to have the same abilities I have with multiple Dish receivers.
Message 12 of 14
Highlighted
Guru

Re: AT&T telemarketing and functionality deficiancies


kutchins wrote:
As I understand it, until a software update (supposedly the 3rd in a series of 3) is issued, one cannot pause live TV from any set on the system without a workaround which involves recording what you're watching. All I want is to be able to have the same abilities I have with multiple Dish receivers.

You can pause live tv on the main dvr unit. The regular STB's will not be able to do that until the next  software update.

Message Edited by caliuser on 11-20-2009 03:14 PM
Message 13 of 14
Scholar

Re: AT&T telemarketing and functionality deficiancies


ILDAVE wrote:

Only one far out thought about that, If you ask them not to call you, i agree they should not, but the way laws go they would not be allowed to call you at all, but I believe "Utilities" may have a different Govern, but my example, Is for example the Gas company calls and tries to get you to join their "therm" program, and you tell them to put you on their internal DNC list.

 

A few months later you see everyone leaving the area because of a Gas Leak down the street and you have no Idea becuase they cant call you.  I know its a bit far fetched, but if you r on a DNC, youre on it, not like you can have different subjects to not be called about.

 

Besides can you imagine how the Government would mess that up!

 

:smileyhappy:

 


 

The Do Not Call list is for Telemarketing only. Say you owe a company money or they need to tell you about a problem with the service no matter how many lists you are on they will still call. I was referring to telemarketing. :smileyhappy:
Message 14 of 14
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