01-22-2010 8:31 AM
01-22-2010 9:42 AM
You could save your computer by reformatting and reinstalling the operating system and programs.
That's the untimate virus elimination routine. Somehow the McAfee software was not properly turned
on for protection as you wouldn't have gotten all those trojans and viruses if it was. Personally I would
never use McAfee or Norton. I use Microsoft Security Essentials, have free Zone Alarm and use a
MVPS hosts file and have never received a trojan, virus or any other problem.
01-22-2010 9:55 AM
Unfortunately, nothing can be done to resolve internet connection issues with a computer that is infected. This is the problem the U-verse technician may have had. Neither AT&T, Yahoo, nor MacAfee are responsible for keeping malware off of your computer just because they provide you with some basic tools to help you do that. New threats emerge daily, and no antivirus can catch them all, especially if the software hasn't been updated for a while.
For example, there has been a recent discovery if a security flaw in IE. Many workplaces are receiving a notice like the following:
A critical flaw has been recently discovered in the Microsoft's Internet Explorer (IE) that if exploited could lead to a complete compromise of a victim's computer. An attack may come in several forms, but it most commonly occurs when a user visits a malicious or infected website by clicking on the link embedded in a phishing email or received via instant messaging. It is also possible for the attack to succeed via the use of malicious banner ads.
This Internet Explorer flaw has been exploited in the wave of recent attacks against a number of high profile companies, Google being one such company. To make the situation worse, the attack code has been released publicly on the internet which significantly increases the possibility of further widespread attacks using the vulnerability, therefore placing Internet Explorer users at potentially serious risk.
Microsoft is working on a patch in order to correct the flaw, our Antivirus and network defense mechanisms have been updated to help identify and block this attack. However, the recent attacks on other companies have succeeded as a result of employees not taking basic security precautions. It is extremely important for every user to follow these basic steps:
1. Never open any suspicious email attachments.
2. Never click on any links in suspicious emails.
3. Always make sure your Antivirus software is up to date
4. Be extra vigilant when visiting any website in the Internet
5. Never click on any suspicious pop up windows (asking you to install a free codec or that your computer is infected with a virus)
6. Never click on any embedded media contents
7. Due to the significance of the recent earthquake in Haiti, attackers may try to take advantage to incorporate malware with Haiti-related web content.
Do not click on any links in any suspicious and/or unsolicited emails which claims to have the latest development on the Haiti disaster.
My recommendation is take your computer to a service center. For about $75-$100, they may be able to remove the malware without having to reformat your hard drive. Good luck.
01-22-2010 10:35 AM
When I had SBC Yahoo the online protection was Norton for antivirus. I had SBC Yahoo for years and never had a problem with virus or spyware. Upon switching over to the AT&T U-Verse Internet product I now have the McAfee Total Protection Security Software. Unfortunately, I am constantly acquiring trojans and viruses that cannot be removed.
A comment here.
SBC/AT&T switched from Norton to McAfee around 2 years ago (if I remember correctly). The switch to McAfee applies to DSL users, not just to u-verse users.
The Norton that they had been using was bloatware. The McAfee that they are now using is bloatware. The next time I have to install an AV, I will first try MSE (Microsoft Security Essentials) - it seems to have good reviews.
No AV can provide complete protection. The virus writers are continually changing their code to evade the AV, and if you pick up a new one before the AV provider has updated their filters you will be infected.
01-22-2010 11:06 AM
01-22-2010 11:11 AM
Thank you for your reply and the information. While I total understand that AT&T is not responsible for keeping virus from infecting my PC as well as fixing a PC that is infected, I still do not believe that the technician that serviced me from AT&T was proficient and do not feel a WiFi / wireless connection should have been necessary to access my e-mail. When choosing my internet / e-mail provider I do not expect all-inclusive protection, however, I only use my computer for e-mail and on-line banking, so to experience the severity and amount of virus I ended up with does not bode well to a secure e-mail / internet environment. I could see if I was a music, movie or itunes, limewire downloader, but I am just your daily e-mail user. Nothing elaborate or special. But again, thank you for the information and your time. I appreciate your response and answer.
01-22-2010 11:22 AM
Thank you very much!!!! I have no idea what bloatware is but I will take everyone's advice and get a better AV program. Appreciate everyone's feedback.
01-22-2010 11:31 AM
(blōt´wãr) (n.) jargon Software that has lots of features and requires considerable disk space and RAM. As the cost of RAM and disk storage has decreased, there has been a growing trend among software developers to disregard the size of applications. Some people refer to this trend as creeping featuritis. If creeping featuritis is the symptom, bloatware is the disease.
01-22-2010 5:56 PM
On another computer or friends computer download malwarebytes from
Put it on a flash drive or CD and then install it an run it on your PC, it should clean up and remove your trojans and adware.
You may want to consider purchasing it after it has fixed your PC it will catch many things that other programs don't.
Once you have your PC back get Spybot search and destroy from
and let it run also
Both of these are free and very good.
Both have forums that offer free help to solve problems with infected computers
I am sure that malwarebytes will get you back to normal in a few hours.
01-22-2010 9:52 PM
Chris Thank you for the information. I hear also that many folks prefer Firefox vs. Internet Explorer as a more secure browser... any thoughts on that?
Both are not really secure as they have exploits against them that have not been fixed, but in general
internet use I always use FireFox and keep it updated when it tells me there is a new version. They
now have 3.6 as the regular download version and users should upgrade as many exploits are fixed
on each newer version. The main thing that keeps my computer safe is the MVPS org hosts file I've
been using many years.
A routine to toggle the hosts file off/on again when trying to get to 'sponsored sites' in searchs:
07-10-2010 8:05 AM
Why do you use Macfee?? I used it too and it was awful for me. I didn't helped me at all. Now I use KAspersky and it is great. Here is the version 7:
07-31-2010 12:43 AM
hi.I am using Norton antivirus too but i had no problems with it.Norton antivirus is in the 9 place on top ten best antiviruses http://www.best-antivirus.co/ and all my friends which are using it are sattisfied
07-31-2010 6:27 AM
Microsoft Security Essentials is what I've been using for over a year now and have no issues what so ever.