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5.1 Surround Sound

Scholar

5.1 Surround Sound

I got the DVR update last night. How do I check to see if I have 5.1 Surround Sound or not. I followed one instruction from another post, but could not find anything..
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Message 1 of 20
Expert

Re: 5.1 Surround Sound

Supposedly appears a day or so later that phase 2. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
YRMV IMHO Simply a U-verse user, nothing more

 

Message 2 of 20
Guru

Re: 5.1 Surround Sound


mibrnsurg wrote:

Supposedly appears a day or so later that phase 2. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
YRMV IMHO Simply a U-verse user, nothing more

 


Just read this post on Uverseusers:

 

 Credit to Daverp:

 

Just got off the phone with tech support.  Roll Eyes  They are telling me that the upgade is two parts.  THDVR Phase 2 removed 5.1 audio due to the drop out issue.  After the update they are deploying a hotfix to fix the drop out issue and re-enable digital audio.  Media Share may or may not come at that time, as it is a seperate update and being deployed in "select" areas for testing. They said they are deploying the hotfix within 3 to 5 days of the THDVR upgrade.

 

http://www.uverseusers.com/index.php?option=com_smf&Itemid=2&topic=13327.msg119018#msg119018

 

 

 

 

 

 

Message 3 of 20
Highlighted
Scholar

Re: 5.1 Surround Sound

For those who fret about permanently losing 5.1 sound through their optical connection, be reassured.  I'd recommend viewing CH. 400:  the notice pertaining to how one configures 'surround' sound after the update says it applies to those who connect their Uverse STB/DVR via optical TOS link.
Message 4 of 20
Tutor

Re: 5.1 Surround Sound

I got the multichannel audio update last night in Plano TX. It works great using the optical output. I haven't tried the HDMI yet, but it should work.

Now I am a happy camper!

Message 5 of 20
Tutor

Re: 5.1 Surround Sound

I checked it out and it does work great over HDMI. I only have  5.1 setup, no 7.1.
Message 6 of 20
Employee

Re: 5.1 Surround Sound

There is something in the upgrade process the kills 5.1 optical until the end of the update. In the big areas that take several days to load everyone the customers that get the update first may be out for a day or two.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 20
Mentor

Re: 5.1 Surround Sound

No update on the hotfix yet here in St Louis.
Message 8 of 20
Contributor

Re: 5.1 Surround Sound

not working in kansas city either - this is so irritating - if they don't fix this quick I'm going back to Time Warner.

Message 9 of 20
Mentor

Re: 5.1 Surround Sound


Shyster951 wrote:
For those who fret about permanently losing 5.1 sound through their optical connection, be reassured.  I'd recommend viewing CH. 400:  the notice pertaining to how one configures 'surround' sound after the update says it applies to those who connect their Uverse STB/DVR via optical TOS link.
I received the THDVR Ph II update last night and sure enough the 5.1 for my TOSLINK connection as reported by many others has reverted to Dolby PLII.  I followed the directions on channel 400 to see about getting it corrected and I could follow it up to the point where it suggests selecting the audio / language option (I do not have that menu option displayed) does this menu item get added with the hotfix?  Can anyone confirm that has received the audio hotfix that the menu item is present?

 

Message Edited by viscountuk on 07-08-2009 12:24 PM
Message 10 of 20
Scholar

Re: 5.1 Surround Sound

It It showed up on mine about three days after the update.
Message 11 of 20
Mentor

Re: 5.1 Surround Sound

Perfect.  Thanks for the quick response.  Guess I shall sit and be patient.  :smileyhappy:
Message 12 of 20
Expert

Re: 5.1 Surround Sound


viscountuk wrote:

Shyster951 wrote:
For those who fret about permanently losing 5.1 sound through their optical connection, be reassured.  I'd recommend viewing CH. 400:  the notice pertaining to how one configures 'surround' sound after the update says it applies to those who connect their Uverse STB/DVR via optical TOS link.
I received the THDVR Ph II update last night and sure enough the 5.1 for my TOSLINK connection as reported by many others has reverted to Dolby PLII.  I followed the directions on channel 400 to see about getting it corrected and I could follow it up to the point where it suggests selecting the audio / language option (I do not have that menu option displayed) does this menu item get added with the hotfix?  Can anyone confirm that has received the audio hotfix that the menu item is present?

 

Message Edited by viscountuk on 07-08-2009 12:24 PM

 

The audio hotfix which creates the Audio/Language menu option happens a few days after the initial update once everyone in your market has that update.  No need to worry, it will happen.
Message 13 of 20
Mentor

Re: 5.1 Surround Sound

I got both updates overnight las night. Maybe they figured out how to combine them.
Message 14 of 20
Contributor

Re: 5.1 Surround Sound

I received the update today, and lost my 5.1 Surround.    I spent quite a while searching for the audio setup, but couldn't find it.  So, I called Tech. Support and spent another 15 minutes on the phone as they "ran tests" on my system.  It did give me the chance to complain about the random high pitch noises the box has been making for the past few months.  End result, a Technician is coming to check this out tomorrow.  What a waste of time.  I found this thread AFTER calling Tech Support, but you would think that at least they would know what is going on.  I'm sure they have been receiving PLENTY of complaints about the loss of 5.1 after the update.

 

Date Update Rcvd:  07/08/09

City:  San Diego

 

Date 5.1 Restored:  ?????

 

 

I'm not very happy right now.

Message 15 of 20
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