3HD

3HD

My system resources are showing 1SD / 3HD but I still cannot record or watch 3 HD channels at one time. I can set up the recordings without a conflict message but when the time comes, I get "All HD services are in use". 

 

Any ideas?

 

Thanks

Message 1 of 29 (1,389 Views)
Expert

Re: 3HD

Are both your WAN Profile and Ingress Profile 1 SD/3 HD?

 

Message 2 of 29 (1,383 Views)

Re: 3HD

 


texasguy37 wrote:

Are both your WAN Profile and Ingress Profile 1 SD/3 HD?

 


 

WAN is 1SD / 3HD

 

Ingress is 2SD / 2HD. 

 

Egress is 1SD / 2HD

Message 3 of 29 (1,383 Views)
Expert

Re: 3HD


JiminSTLouis wrote:

 

WAN is 1SD / 3HD

 

Ingress is 2SD / 2HD. 

 

Egress is 1SD / 2HD


The Ingress Profile of 2 SD/2 HD means that you can only record 2 HD channels at the same time.  Your Ingress Profile would need to be 1 SD/3 HD in order to record 3 HD channels.

 

Call Technical Support to see if the upgrade to record 3 HD channels is available in your area.

 

Message 4 of 29 (1,383 Views)

Re: 3HD

 


texasguy37 wrote:

JiminSTLouis wrote:

 

WAN is 1SD / 3HD

 

Ingress is 2SD / 2HD. 

 

Egress is 1SD / 2HD


The Ingress Profile of 2 SD/2 HD means that you can only record 2 HD channels at the same time.  Your Ingress Profile would need to be 1 SD/3 HD in order to record 3 HD channels.

 

Call Technical Support to see if the upgrade to record 3 HD channels is available in your area.

 


Thanks for the info.  I will do that.

 

And a correction to my original post:  I CAN watch 3 HD channels at one time.

 

Message 5 of 29 (1,383 Views)
Expert

Re: 3HD

Yes, the WAN Profile of 1 SD/3 HD allows 3 HD channels to be watched at the same time.

 

Message 6 of 29 (1,383 Views)

Re: 3HD

 


texasguy37 wrote:

Yes, the WAN Profile of 1 SD/3 HD allows 3 HD channels to be watched at the same time.

 


 

Tier 2 said nobody can record 3HD at once.  He also said 1 in 6000 customers can watch 4HD at once, but that is VERY limited.  I also didn't know that if I was recording 2HD's, I could only "watch" a 3rd HD on a non-DVR box.  That is the trouble I had Monday night when I was trying to watch Castle.

 

Thanks again for the advise.

Message 7 of 29 (1,383 Views)
Expert

Re: 3HD

Many customers, including myself, have the Ingress Profile of 1 SD/3 HD and can record 3 HD channels.  I also have a WAN Profile of 0 SD/4 HD and can watch 4 HD channels.

 

Since you struck out with Technical Support, I would suggest that you contact the Sales Department to see if you can be upgraded.

 

Message 8 of 29 (1,383 Views)

Re: 3HD

 


texasguy37 wrote:

Many customers, including myself, have the Ingress Profile of 1 SD/3 HD and can record 3 HD channels.  I also have a WAN Profile of 0 SD/4 HD and can watch 4 HD channels.

 

Since you struck out with Technical Support, I would suggest that you contact the Sales Department to see if you can be upgraded.

 


Wow, I think I will do that. 

 

Message 9 of 29 (1,383 Views)

Re: 3HD

 


texasguy37 wrote:

Many customers, including myself, have the Ingress Profile of 1 SD/3 HD and can record 3 HD channels.  I also have a WAN Profile of 0 SD/4 HD and can watch 4 HD channels.

 

Since you struck out with Technical Support, I would suggest that you contact the Sales Department to see if you can be upgraded.

 


HA!  Sales is upgrading me to 4 HD streams!  She seemed surprised that I was able to get it.  She said it should be available in a couple of hours.

 

 

Thanks TEX!

Message 10 of 29 (1,383 Views)
Highlighted
Expert

Re: 3HD

Good deal!

 

Message 11 of 29 (1,084 Views)

Re: 3HD

That was a fast couple of hours.  I now have:

 

WAN 0 SD / 4 HD

Ingress 1 SD / 3 HD

Egress 1 SD / 2 HD

 

I had to reboot all boxes on the system and am now watching 4 HD channels and recording 3 of them.  SWEET!  Why didn't Tier 2 tech support know about this??

 

U-verse just keeps getting better and better!

Message 12 of 29 (1,084 Views)
Expert

Re: 3HD

I had the same issue with Tech Support when I attempted to upgrade to 4 HD.  The tech support person did mention that the Sales Department had better tools to upgrade customers.  I called Sales, and they were able to upgrade me.

 

Message 13 of 29 (1,084 Views)
Mentor

Re: 3HD

 

Congrats!   I'm in the same boat...What phone number for sales?  

Message 14 of 29 (1,084 Views)
Expert

Re: 3HD

Call 800-288-2020

 

Message 15 of 29 (1,084 Views)
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