09-29-2010 2:33 PM
09-29-2010 2:33 PM
My system resources are showing 1SD / 3HD but I still cannot record or watch 3 HD channels at one time. I can set up the recordings without a conflict message but when the time comes, I get "All HD services are in use".
Any ideas?
Thanks
09-29-2010 2:40 PM
09-29-2010 2:47 PM
09-29-2010 2:51 PM
09-29-2010 2:51 PM
JiminSTLouis wrote:
WAN is 1SD / 3HD
Ingress is 2SD / 2HD.
Egress is 1SD / 2HD
The Ingress Profile of 2 SD/2 HD means that you can only record 2 HD channels at the same time. Your Ingress Profile would need to be 1 SD/3 HD in order to record 3 HD channels.
Call Technical Support to see if the upgrade to record 3 HD channels is available in your area.
09-29-2010 2:56 PM
09-29-2010 2:56 PM
texasguy37 wrote:
JiminSTLouis wrote:
WAN is 1SD / 3HD
Ingress is 2SD / 2HD.
Egress is 1SD / 2HD
The Ingress Profile of 2 SD/2 HD means that you can only record 2 HD channels at the same time. Your Ingress Profile would need to be 1 SD/3 HD in order to record 3 HD channels.
Call Technical Support to see if the upgrade to record 3 HD channels is available in your area.
Thanks for the info. I will do that.
And a correction to my original post: I CAN watch 3 HD channels at one time.
09-29-2010 3:19 PM
09-29-2010 3:36 PM
09-29-2010 3:36 PM
texasguy37 wrote:Yes, the WAN Profile of 1 SD/3 HD allows 3 HD channels to be watched at the same time.
Tier 2 said nobody can record 3HD at once. He also said 1 in 6000 customers can watch 4HD at once, but that is VERY limited. I also didn't know that if I was recording 2HD's, I could only "watch" a 3rd HD on a non-DVR box. That is the trouble I had Monday night when I was trying to watch Castle.
Thanks again for the advise.
09-29-2010 3:50 PM
09-29-2010 3:50 PM
Many customers, including myself, have the Ingress Profile of 1 SD/3 HD and can record 3 HD channels. I also have a WAN Profile of 0 SD/4 HD and can watch 4 HD channels.
Since you struck out with Technical Support, I would suggest that you contact the Sales Department to see if you can be upgraded.
09-29-2010 4:25 PM
09-29-2010 4:25 PM
texasguy37 wrote:Many customers, including myself, have the Ingress Profile of 1 SD/3 HD and can record 3 HD channels. I also have a WAN Profile of 0 SD/4 HD and can watch 4 HD channels.
Since you struck out with Technical Support, I would suggest that you contact the Sales Department to see if you can be upgraded.
Wow, I think I will do that.
09-30-2010 11:37 AM
09-30-2010 11:37 AM
texasguy37 wrote:Many customers, including myself, have the Ingress Profile of 1 SD/3 HD and can record 3 HD channels. I also have a WAN Profile of 0 SD/4 HD and can watch 4 HD channels.
Since you struck out with Technical Support, I would suggest that you contact the Sales Department to see if you can be upgraded.
HA! Sales is upgrading me to 4 HD streams! She seemed surprised that I was able to get it. She said it should be available in a couple of hours.
Thanks TEX!
09-30-2010 11:38 AM
09-30-2010 12:10 PM
09-30-2010 12:10 PM
That was a fast couple of hours. I now have:
WAN 0 SD / 4 HD
Ingress 1 SD / 3 HD
Egress 1 SD / 2 HD
I had to reboot all boxes on the system and am now watching 4 HD channels and recording 3 of them. SWEET! Why didn't Tier 2 tech support know about this??
U-verse just keeps getting better and better!
09-30-2010 12:34 PM
10-01-2010 10:41 AM
10-01-2010 10:41 AM
Congrats! I'm in the same boat...What phone number for sales?
10-01-2010 11:21 AM