3HD

[JiminSTLouis]

My system resources are showing 1SD / 3HD but I still cannot record or watch 3 HD channels at one time. I can set up the recordings without a conflict message but when the time comes, I get "All HD services are in use". 

Any ideas?

Thanks

[texasguy37]

Are both your WAN Profile and Ingress Profile 1 SD/3 HD?

[JiminSTLouis]

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texasguy37 wrote:

Are both your WAN Profile and Ingress Profile 1 SD/3 HD?

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WAN is 1SD / 3HD

Ingress is 2SD / 2HD. 

Egress is 1SD / 2HD

[texasguy37]

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JiminSTLouis wrote:

WAN is 1SD / 3HD

Ingress is 2SD / 2HD. 

Egress is 1SD / 2HD

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The Ingress Profile of 2 SD/2 HD means that you can only record 2 HD channels at the same time.  Your Ingress Profile would need to be 1 SD/3 HD in order to record 3 HD channels.

Call Technical Support to see if the upgrade to record 3 HD channels is available in your area.

[JiminSTLouis]

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texasguy37 wrote:

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JiminSTLouis wrote:

WAN is 1SD / 3HD

Ingress is 2SD / 2HD. 

Egress is 1SD / 2HD

---

The Ingress Profile of 2 SD/2 HD means that you can only record 2 HD channels at the same time.  Your Ingress Profile would need to be 1 SD/3 HD in order to record 3 HD channels.

Call Technical Support to see if the upgrade to record 3 HD channels is available in your area.

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Thanks for the info.  I will do that.

And a correction to my original post:  I CAN watch 3 HD channels at one time.

[texasguy37]

Yes, the WAN Profile of 1 SD/3 HD allows 3 HD channels to be watched at the same time.

[JiminSTLouis]

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texasguy37 wrote:

Yes, the WAN Profile of 1 SD/3 HD allows 3 HD channels to be watched at the same time.

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Tier 2 said nobody can record 3HD at once.  He also said 1 in 6000 customers can watch 4HD at once, but that is VERY limited.  I also didn't know that if I was recording 2HD's, I could only "watch" a 3rd HD on a non-DVR box.  That is the trouble I had Monday night when I was trying to watch Castle.

Thanks again for the advise.

[texasguy37]

Many customers, including myself, have the Ingress Profile of 1 SD/3 HD and can record 3 HD channels.  I also have a WAN Profile of 0 SD/4 HD and can watch 4 HD channels.

Since you struck out with Technical Support, I would suggest that you contact the Sales Department to see if you can be upgraded.

[JiminSTLouis]

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texasguy37 wrote:

Many customers, including myself, have the Ingress Profile of 1 SD/3 HD and can record 3 HD channels.  I also have a WAN Profile of 0 SD/4 HD and can watch 4 HD channels.

Since you struck out with Technical Support, I would suggest that you contact the Sales Department to see if you can be upgraded.

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Wow, I think I will do that. 

[JiminSTLouis]

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texasguy37 wrote:

Many customers, including myself, have the Ingress Profile of 1 SD/3 HD and can record 3 HD channels.  I also have a WAN Profile of 0 SD/4 HD and can watch 4 HD channels.

Since you struck out with Technical Support, I would suggest that you contact the Sales Department to see if you can be upgraded.

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HA!  Sales is upgrading me to 4 HD streams!  She seemed surprised that I was able to get it.  She said it should be available in a couple of hours.

Thanks TEX!

[texasguy37]

Good deal!

[JiminSTLouis]

That was a fast couple of hours.  I now have:

WAN 0 SD / 4 HD

Ingress 1 SD / 3 HD

Egress 1 SD / 2 HD

I had to reboot all boxes on the system and am now watching 4 HD channels and recording 3 of them.  SWEET!  Why didn't Tier 2 tech support know about this??

U-verse just keeps getting better and better!

[texasguy37]

I had the same issue with Tech Support when I attempted to upgrade to 4 HD.  The tech support person did mention that the Sales Department had better tools to upgrade customers.  I called Sales, and they were able to upgrade me.

[uvuser]

Congrats!   I'm in the same boat...What phone number for sales?  

[texasguy37]

Call 800-288-2020