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3800HGV-B and the Playstation Network, random disconnects (PSN). Almost ready to cancel.

Teacher

3800HGV-B and the Playstation Network, random disconnects (PSN). Almost ready to cancel.

This has been driving me crazy for some time, and I have found no way to fix it. I experience random disconnects on PSN, which makes it really difficult to play online. It happens just sitting at the XMB, it happens in game, it happens why downloading stuff, pretty much it just happens whenever it feels like it. Now I have tried all kinds of different things, to rid of the problem, with nothing working. I am starting to just think the uverse service or the 3800HGV-B is at fault. Here are some examples of things I have tried.

 

Wired

Wireless, no security

Putting PS3 in the DMZ

Manually forwarding ports

adjusting tcp/udp timeouts

Disabling UpnP on the ps3

Enabling UpnP on the ps3

Disabling Media server on the ps3

Static ip's, ofcourse

Disabling every security/firewall feature I could find

Disconnecting all other ports

 

Then as kinda  last resort, I decided to hook my WRT54GS(firmware dd-wrt v24) up, and give it the DMZ(plus) via the 3800HGV-B. So I am running a router behind a router, but I am doing it the proper way.

I then gave my PS3 a static ip, via the WRT54GS.

Then I tried everything I could think of, including the stuff above. Same problems, random disconnects.

My Nat Type is 2, which should be a good thing. Ofcourse I can not do a direct connect, because the nature of Uverse, makes it impossible, because the modem is also a router. Now I know my PS3/PSN works fine with other ISP's and hardware, as I have tested it at other households (I even brought my router along). I am really thinking there is no fix :smileysad:

and possibly canceling my service over this little problem, that is driving me mad.

 

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Message 1 of 15
Expert

Re: 3800HGV-B and the Playstation Network, random disconnects (PSN). Almost ready to cancel.

I don't PS, but many here do; I'll bet someone can help you out if you can wait later in the morning/day.  Don't give up yet! :smileywink:  Smart cookies here on Networking.
Message 2 of 15
Master

Re: 3800HGV-B and the Playstation Network, random disconnects (PSN). Almost ready to cancel.

sounds like a bad rg  maybe ?

call tech support and ask them to do line tests   etc

u either have a bad line and or router  imho

 

 

 

 

randy

Message 3 of 15
Professor

Re: 3800HGV-B and the Playstation Network, random disconnects (PSN). Almost ready to cancel.

Either a bad RG or the RG is losing sync IMO.  Do your TVs still work?
Message 4 of 15
Teacher

Re: 3800HGV-B and the Playstation Network, random disconnects (PSN). Almost ready to cancel.

Tv's still work. Pc never appears to loose connection, my PAP2-NA appears to never loose connection. After bing disconnected, I can reconnect right away. Maybe the router doesn't like my PS3.
Message 5 of 15
Teacher

Re: 3800HGV-B and the Playstation Network, random disconnects (PSN). Almost ready to cancel.

I think that you would have better luck asking this question on the PS boards.  Since there is much more activity there.  I have PS3 but use a wired connection and have not had any problems.

 

http://boardsus.playstation.com/playstation/board?board.id=ps3

Message 6 of 15
Teacher

Re: 3800HGV-B and the Playstation Network, random disconnects (PSN). Almost ready to cancel.

I figured I would have better luck here, seeing as more people would be familar with my hardware.

Over there, you just get the normal replies, try direct connect, open the ports, get a better isp, blah....

 

Message 7 of 15
Teacher

Re: 3800HGV-B and the Playstation Network, random disconnects (PSN). Almost ready to cancel.

Bad line? Nah that cant be it. As my other devices using the connection, never loose connection. Pc, the other televisions, voip adapter. Its just the PS3/PSN that is giving me fits.

Bad router? If this was the case, then the other devices should be having issue's also.

Message 8 of 15
Expert

Re: 3800HGV-B and the Playstation Network, random disconnects (PSN). Almost ready to cancel.

Maybe try a new/different line of Ethernet; could be loose wire in the connector, someone had that happen before with Internet.

 

 

Message 9 of 15
Teacher

Re: 3800HGV-B and the Playstation Network, random disconnects (PSN). Almost ready to cancel.

I have no short supply of ethernet cables, so I did give the suggestion a shot. I swapped out 3 of the cables, the most important ones. I even tried a different line, coming from the wall. Unfortunately, it did not help.
Message 10 of 15
Expert

Re: 3800HGV-B and the Playstation Network, random disconnects (PSN). Almost ready to cancel.

What if you plug the PS into a different port ON the RG, or have you tried that already?
Message 11 of 15
Teacher

Re: 3800HGV-B and the Playstation Network, random disconnects (PSN). Almost ready to cancel.

Yea. Plus the error still happens, even when the PS3 is behind another router :smileysad:

So, which port the PS3 is using, on either of the routers, makes no difference.

Message 12 of 15
Expert

Re: 3800HGV-B and the Playstation Network, random disconnects (PSN). Almost ready to cancel.

OK, I'm out of ideas...where are the Playstation people here? 
Message 13 of 15
Tutor

Re: 3800HGV-B and the Playstation Network, random disconnects (PSN). Almost ready to cancel.

ok this is how i have my PS3 set up with the U-verse

i opened the firewall ports for the tcp and the udp so that it will go through all the possable portsyou can find the ports on the PSN web site. i also have my ps3 set for the 100baseT instead of auto. all the rest is auto. this is a wired set up i also use cat6 wire. this is not a complete fix since its not the u-verse all the time it seems since the latest update for the PS3 it has been frezing up my PS3 to where it has to be powered down. i hope that helps
Message 14 of 15
Highlighted
Contributor

I HAVE THIS SAME PROBLEM

Wow, finally someone else with the same problem I have.  I haven't found a fix either, and it's been irritating over the past couple of months.  I've found that cycling power to the RG seems to help for a little while, but then PS3/PSN disconnects or doesn't work again the next day or later that same evening.

 

Any light on this problem?

 

Russell

Message 15 of 15
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