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Welcome to the Troubleshoot Page

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Welcome to the Troubleshoot Page

Welcome to the Troubleshoot Page of the Digital Life Forum! As a Digital Life customer, you have exclusive access to Solution Center. Solution Center allows you to troubleshoot your Digital Life system without a call or chat.

We recommend watching our Solution Center introduction and regularly visit this forum page for Solution Center updates.

Don’t forget to visit our Learn Page if you have additional questions regarding your Digital Life system.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 6
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Contributor

Re: Welcome to the Troubleshoot Page

How do I reset an err msg on the keypad?  Says alarm was not sent to ATT

Message 2 of 6
Community Support

Re: Welcome to the Troubleshoot Page

@campseverance Have you tried to arm then disarm your system from the keypad?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 6
Contributor

Re: Welcome to the Troubleshoot Page

So I’ve just added another external att digital life camera. I can not get this connected too far out. So purchased google mesh, when I plug the adapter into the google mesh it has no reading. I get readings/output images no issues when plugged into router. Do I need this set up as a pass through. Anyone else do this to get range extension to the camera?  Please help 

Message 4 of 6
Contributor

Re: Welcome to the Troubleshoot Page

how do i get the system to discover new key fobs?

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Message 5 of 6
Community Support

Re: Welcome to the Troubleshoot Page

@Pete4258 - You will need to call or chat into customer service to have them set your system to discovery mode before discovering your new device.  855.288.2727

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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