Solution Center can walk you through troubleshooting steps to resolve issues with your Digital Life contact sensor.
Access Solution Center from the Menu within the Digital Life web or mobile app. Select My Devices then pick the Type of Sensor, surface or recessed. There are pictures of each type to guide you.
Choose the solution you need from a list of topics including:
I’ve already talked with a CSR about a replacement contact sensor, but how do I turn off the alert on the keypad? It keeps
beeping and I don’t want to listen to this for four days until the replacement sensor gets here to install.
@tig1124 Hello. If you press the "#" on the keypad it will silence the beeping.
I recently replaced a bedroom contact sensor that was damaged. Now my system shows 2 listed sensors for that room. How do I delete the old
sensor off of my device list and get rid of the alerts?
@Mfor85 - You can have a device unlearned from your system if you contact customer care. You cannot do this through the app alone.