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Need Help With a Contact Sensor?

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Need Help With a Contact Sensor?

Solution Center can walk you through troubleshooting steps to resolve issues with your Digital Life contact sensor.

 

Access Solution Center from the Menu within the Digital Life web or mobile app.  Select My Devices then pick the Type of Sensor, surface or recessed.  There are pictures of each type to guide you.

 

Choose the solution you need from a list of topics including:

  • Basic Operation
  • Test Device
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 5
Scholar

Re: Need Help With a Contact Sensor?

I’ve already talked with a CSR about a replacement contact sensor, but how do I turn off the alert on the keypad? It keeps

beeping and I don’t want to listen to this for four days until the replacement sensor gets here to install.

Message 2 of 5
Community Support

Re: Need Help With a Contact Sensor?

@tig1124  Hello. If you press the "#" on the keypad it will silence the beeping.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 5
Contributor

Re: Need Help With a Contact Sensor?

I recently replaced a bedroom contact sensor that was damaged. Now my system shows 2 listed sensors for that room. How do I delete the old

sensor off of my device list and get rid of the alerts?

Message 4 of 5
Community Support

Re: Need Help With a Contact Sensor?

@Mfor85 - You can have a device unlearned from your system if you contact customer care.  You cannot do this through the app alone.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 5
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