Explore & discover

Helpful Links

Door Lock Issues

Highlighted
Community Support

Door Lock Issues

Solution Center can guide you through a few simple techniques to resolve many of the common issues you might experience with your Digital Life door lock.

 

Access the Solution Center from the Menu within the Digital Life web or mobile app.  Select My Devices  then pick the type of lock: touchscreen, push button, or keyless. 

 

Choose the solution you need from a list of topics including:

 

  • App not working
  • Device not working
  • Replace batteries
  • I need a handyman for my door lock

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
2,554 Views
Message 1 of 3
Contributor

Re: Door Lock Issues

I’m having an issue with my keypad.  It is not allowing the full amount of open time to unlock the lock. Any clues?  I currently have to unlock with my key. 

Message 2 of 3
Community Support

Re: Door Lock Issues

@RichardScardino can you please explain what you're referring to when you say, "not allowing the full amount of open time to unlock the lock"? Please provide more details on what you're experiencing.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 3
Share this topic
Share this topic
Announcements
Available Now: A limited-edition wireless charger, inspired by the hit HBO series Game of Thrones™!
Additional Assistance Needed?
Additional Support