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Troubleshoot My U-verse
How to fix any AT&T U-verse issue.

Do you need some help resolving some issues with your U-verse service?

If so, you’re in the right place.

This page will offer you all of our best support for your U-verse services. Are you having problems with your DVR? Are you running into issues with your Email? Do you want to improve your speed or Wi-Fi connections? We can help with that! If you need additional help, we can also explain how you can troubleshoot problems with AT&T ConnectTech or our AT&T Troubleshoot & Resolve Tool.

Latest messages about Troubleshooting

Syncing Panasonic sound bar to UVerse remote

I need help syncing my Panasonic Sound Bar to my UVERSE remote, so that it will come on when the TV does, and so that I can contro...
by CoachKl on Sep 12, 2018 10:33 AM
2 2 Replies 45 Views
45 Views
by Ddddavis3 on Aug 22, 2018 3:50 PM
6 6 Replies 87 Views
87 Views

I have 3 tvs, 1 of them has a picture and 2 of them won't come on. I have rebooted gateway twice.

2 0f my 3 tvs have no pictures. I have rebooted the gateway twice, followed all the directions to no avail.
by home4601 on Jun 29, 2018 10:02 PM
2 2 Replies 189 Views
189 Views

All channels are locked

Woke up this morning to find all the channels are parental control locked on just one of my TVs. I restarted the DVR, and checked ...
by Dwiggett on Jun 20, 2018 7:42 AM
2 2 Replies 308 Views
308 Views

Deactivated 2 devices, but still am over the limit & I cant download uverse to new device

Trying to install uverse to new device, but I'm getting message that I'm over limit on connected devices. I deactivated 2 devices ...
by Pinkstergal on Jun 7, 2018 1:32 PM
1 1 Reply 183 Views
183 Views

Uverse app unexpected error

Uverse app made me sign in again but each time I sign in correctly it says there is an unexpected error and to please try again. I...
by whisnaj on May 12, 2018 10:47 AM
4 4 Replies 493 Views
493 Views

Can not favorite a show or a channel on U-verse app

I have been having trouble with the U-verse app on my iphone 6+. For the last month or so I have NOT been able to favorite a show ...
by trishadudley111 on May 3, 2018 7:05 PM
1 1 Reply 219 Views
219 Views

DVR recordings availability

We lost our Uverse service for a couple of weeks and when it came back on, the DVR recordings are still listed but they will not p...
by vastella53 on Apr 26, 2018 11:31 AM
1 1 Reply 335 Views
335 Views

Uverse ISB7000

Have a Cisco ISB7000 Receiver that send the following message: This set top box does not match the account settings, what can I do...
by davedll4 on Apr 18, 2018 4:06 PM
2 2 Replies 322 Views
322 Views
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