Explore & discover

Helpful Links

Troubleshoot My U-verse
How to fix any AT&T U-verse issue.

Do you need some help resolving some issues with your U-verse service?

If so, you’re in the right place.

This page will offer you all of our best support for your U-verse services. Are you having problems with your DVR? Are you running into issues with your Email? Do you want to improve your speed or Wi-Fi connections? We can help with that! If you need additional help, we can also explain how you can troubleshoot problems with AT&T ConnectTech or our AT&T Troubleshoot & Resolve Tool.

Latest messages about Troubleshooting

Howdo i get Netflix to work with u verse

How do i get netflix to work with u verse on my smart TV
by Crazylez1 on Nov 4, 2018 9:27 PM
4 4 Replies 207 Views
207 Views

Audio and video sync issues when stb/dvr is set to surround output

Experiencing sync issues between audio and video when the U-verse stb/dvr audio is set to “surround”.
by Pinehurst25 on Oct 18, 2018 1:34 PM
2 2 Replies 169 Views
169 Views

Wife’s U-verse app shows trouble connecting to U-verse. Code 3000

Trying to get wife’s iPhone to control tv like I do on U-verse app. Keep getting trouble connecting to U-verse. Code 3000
by Appsinfo on Sep 29, 2018 1:57 PM
2 2 Replies 175 Views
175 Views

Uverse recording

When we watch our recording it will stop in the middle of them like it’s over. Then we have to restart and fast forward to where w...
by Meandkg04 on Sep 25, 2018 7:33 PM
2 2 Replies 184 Views
184 Views

Uverse recording

When we watch our recording it will stop in the middle of them like it’s over. Then we have to restart and fast forward to where w...
by Meandkg04 on Sep 25, 2018 7:22 PM
0 0 Replies 114 Views
114 Views

U Verse Reciever - Connection Success, - No Signal, - Uverse Spinning Wheel Freezes After 10 seconds

I have just today paired my remote Uverse Reciever with WAP. Strong signal 4 bars. When moving to TV in basement and restarting......
by Robber1 on Sep 23, 2018 1:10 PM
2 2 Replies 201 Views
201 Views

Syncing Panasonic sound bar to UVerse remote

I need help syncing my Panasonic Sound Bar to my UVERSE remote, so that it will come on when the TV does, and so that I can contro...
by CoachKl on Sep 12, 2018 10:33 AM
2 2 Replies 164 Views
164 Views
by Ddddavis3 on Aug 22, 2018 3:50 PM
6 6 Replies 273 Views
273 Views

I have 3 tvs, 1 of them has a picture and 2 of them won't come on. I have rebooted gateway twice.

2 0f my 3 tvs have no pictures. I have rebooted the gateway twice, followed all the directions to no avail.
by home4601 on Jun 29, 2018 10:02 PM
2 2 Replies 267 Views
267 Views

All channels are locked

Woke up this morning to find all the channels are parental control locked on just one of my TVs. I restarted the DVR, and checked ...
by Dwiggett on Jun 20, 2018 7:42 AM
2 2 Replies 484 Views
484 Views

Deactivated 2 devices, but still am over the limit & I cant download uverse to new device

Trying to install uverse to new device, but I'm getting message that I'm over limit on connected devices. I deactivated 2 devices ...
by Pinkstergal on Jun 7, 2018 1:32 PM
1 1 Reply 224 Views
224 Views

Uverse app unexpected error

Uverse app made me sign in again but each time I sign in correctly it says there is an unexpected error and to please try again. I...
by whisnaj on May 12, 2018 10:47 AM
4 4 Replies 670 Views
670 Views

Can not favorite a show or a channel on U-verse app

I have been having trouble with the U-verse app on my iphone 6+. For the last month or so I have NOT been able to favorite a show ...
by trishadudley111 on May 3, 2018 7:05 PM
1 1 Reply 267 Views
267 Views

DVR recordings availability

We lost our Uverse service for a couple of weeks and when it came back on, the DVR recordings are still listed but they will not p...
by vastella53 on Apr 26, 2018 11:31 AM
1 1 Reply 384 Views
384 Views

Uverse ISB7000

Have a Cisco ISB7000 Receiver that send the following message: This set top box does not match the account settings, what can I do...
by davedll4 on Apr 18, 2018 4:06 PM
2 2 Replies 363 Views
363 Views
Not finding what you're looking for?
Try asking the community! Use the Ask a question button to get started.
You must choose a board to post.
Ask a question