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Troubleshoot Your Connected Devices
Support for the devices you connect with.

Need help with a connected device?

AT&T can work with so many devices, and we know it can be hard to comb through all the information out there!

We’ve put this page together to help you find all of the information you need to set up your 3rd party modems & routers, smart TVs and gaming systems. You’ll also find hints, tips and troubleshooting steps you may want to take if you run into issues. While AT&T does not endorse the companies or their products or services shown on this page – we hope you’ll find this information helpful.

NEW!: The brand new TechBuzz by AT&T blog can also help you figure out the best internet speed for gaming!

Latest discussions about connected devices

are there any newer replacement for 2wire gateway 3800HGV-B

If there are newer replacements for the 3800 what are they and how do I get one??
by pjmjayhawk on Nov 15, 2019 7:12 PM
1 1 Reply 246 Views

Only the power light is on after unplugging and restarting my router.

Only the power light is on after unplugging and restarting my router. Cables were also removed and reinserted, no changes. I have ...
by laks1991 on Nov 11, 2019 3:19 PM
3 3 Replies 157 Views


My erternet box is not lite up green how do i fix this
by Benscoins on Nov 11, 2019 7:23 AM
1 1 Reply 91 Views

Smart home manager app hacked?

I have the smart home manager app on my phone, someone has been changing my device names and replacing them with crude messages. A...
by Rgffrm916 on Nov 5, 2019 3:17 PM
1 1 Reply 295 Views

No IP address???

The Diagnostics page is saying that my router does it have an ip address????
by marlonjohnson on Oct 9, 2019 9:01 PM
2 2 Replies 462 Views