Contributor
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1 Message
Connecting to Facebook
No other website problems, just with Facebook i tried accessing facebook on other device and same
Contributor
•
1 Message
No other website problems, just with Facebook i tried accessing facebook on other device and same
NJAaron7
Tutor
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5 Messages
9 years ago
I am new to UVerse and cannot use facebook during peak hours at all (no videos). Never had this issue with Brighthouse (cable). Switching back to Brighthouse soon.
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NJAaron7
Tutor
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5 Messages
9 years ago
I am two weeks into using UVerse. The only options the techs are giving me is to switch back to cable (in my case Brighthouse). The only times I can see videos in Facebook are in the very early morning and after midnight. Never had this issue with Brighthouse/cable.
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JefferMC
ACE - Expert
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35.1K Messages
9 years ago
U-verse wasn't having this issue until 2 or 3 weeks ago. I'm not certain where the issue is. My initial research showed some bad server paths being generated by FB and some dropped packets outside of AT&T's network. More recent showed some bizare routing on TraceRt to FB CDN nodes. Not sure what's going on, but I'd like to see it solved.
Anyone having the problem is encouraged to click this
U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to report this FB issue. You can expect a reply via return PM (the blue envelope 
in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
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JefferMC
ACE - Expert
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35.1K Messages
9 years ago
I just realized I haven't had this issue in several days. I made a point of looking around tonight and it is indeed better. Also, I received this from Facebook today, closing my problem report:
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