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Posted Oct 11, 2012
8:59:00 PM
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Blinking Red Broadband Light and No Service. What is wrong?
I connected the line into the telephone jack and I have everything plugged in, but the broadband light is blinking red. Service was supposed to be turned on today at 8:00 pm and I still get no internet connection. I'm also in a apartment. What is the problem?
I connected the line into the telephone jack and I have everything plugged in, but the broadband light is blinking red. Service was supposed to be turned on today at 8:00 pm and I still get no internet connection. I'm also in a apartment. What is the problem?
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Nov 2, 2015 1:15:30 PM
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Community Support
Edited by ATTU-verseCare on Jul 19, 2016 at 6:29:21 AM

­

gateway.JPG.png Gateway Reset and Troubleshooting

 

If you have a Red Blinking or Solid Broadband light, resetting the modem and checking cables and connections is recommended:

 

  1. Reset the Modem: Press and hold the reset button located on the rear of the modem for 20 seconds. This may get your services up and working. You can also log into the modem to reset it. Click here for more information on how to reset the modem. 
     
  2. Check the Connections: they can loosen if bumped into. Sometimes cables are unplugged by mistake. Remove all surge protectors, battery units, and other equipment so that there is a direct connection.

vdslcable2.png.jpg

 

Also, please be wary of any change that may have occurred around the time service dropped like: adding new equipment, storms, power loss or something out of the ordinary.

 

­

globe.pngContact Us 

 

If the issue still persists after doing these, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. Keep an eye on the envelope.png at the top right corner of your screen for a response. In the meantime, let me know if you have any other questions or concerns!

 

 

 myattlogo.JPGUsing the myAT&T app / Check for Outages

 

If you are having issues with your service, be sure to download the myAT&T app  and go to the "Fix it now! Support tool" and follow the self troubleshooting guides. The tool will begin testing your service and recommend some steps that you can take to restore your connection. It can also determine if you are in an outage. Find out more information here.

 

 

by,

ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Blinking Red Broadband Light and No Service. What is wrong?

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Oct 23, 2012 10:41:01 AM
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Edited by davidbk on Dec 7, 2015 at 8:05:20 AM

Hey land161, welcome and thank you for sharing your experience.  I'm very sorry to hear about the setup trouble.  The following solutions might help...

 

Installing your AT&T High Speed Internet service

 

Interpreting your Modem or Wireless Gateway indicator lights

 

Troubleshoot & Resolve Tool

 

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Hey land161, welcome and thank you for sharing your experience.  I'm very sorry to hear about the setup trouble.  The following solutions might help...

 

Installing your AT&T High Speed Internet service

 

Interpreting your Modem or Wireless Gateway indicator lights

 

Troubleshoot & Resolve Tool

 

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Blinking Red Broadband Light and No Service. What is wrong?

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Nov 26, 2013 10:02:45 AM
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Teacher

How come there is no troubleshoot tool/software for the Mac?

 

tom

How come there is no troubleshoot tool/software for the Mac?

 

tom

Re: Blinking Red Broadband Light and No Service. What is wrong?

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Nov 2, 2015 1:15:30 PM
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Community Support
Edited by ATTU-verseCare on Jul 19, 2016 at 6:29:21 AM

­

gateway.JPG.png Gateway Reset and Troubleshooting

 

If you have a Red Blinking or Solid Broadband light, resetting the modem and checking cables and connections is recommended:

 

  1. Reset the Modem: Press and hold the reset button located on the rear of the modem for 20 seconds. This may get your services up and working. You can also log into the modem to reset it. Click here for more information on how to reset the modem. 
     
  2. Check the Connections: they can loosen if bumped into. Sometimes cables are unplugged by mistake. Remove all surge protectors, battery units, and other equipment so that there is a direct connection.

vdslcable2.png.jpg

 

Also, please be wary of any change that may have occurred around the time service dropped like: adding new equipment, storms, power loss or something out of the ordinary.

 

­

globe.pngContact Us 

 

If the issue still persists after doing these, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. Keep an eye on the envelope.png at the top right corner of your screen for a response. In the meantime, let me know if you have any other questions or concerns!

 

 

 myattlogo.JPGUsing the myAT&T app / Check for Outages

 

If you are having issues with your service, be sure to download the myAT&T app  and go to the "Fix it now! Support tool" and follow the self troubleshooting guides. The tool will begin testing your service and recommend some steps that you can take to restore your connection. It can also determine if you are in an outage. Find out more information here.

 

 

by,

ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

­

gateway.JPG.png Gateway Reset and Troubleshooting

 

If you have a Red Blinking or Solid Broadband light, resetting the modem and checking cables and connections is recommended:

 

  1. Reset the Modem: Press and hold the reset button located on the rear of the modem for 20 seconds. This may get your services up and working. You can also log into the modem to reset it. Click here for more information on how to reset the modem. 
     
  2. Check the Connections: they can loosen if bumped into. Sometimes cables are unplugged by mistake. Remove all surge protectors, battery units, and other equipment so that there is a direct connection.

vdslcable2.png.jpg

 

Also, please be wary of any change that may have occurred around the time service dropped like: adding new equipment, storms, power loss or something out of the ordinary.

 

­

globe.pngContact Us 

 

If the issue still persists after doing these, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. Keep an eye on the envelope.png at the top right corner of your screen for a response. In the meantime, let me know if you have any other questions or concerns!

 

 

 myattlogo.JPGUsing the myAT&T app / Check for Outages

 

If you are having issues with your service, be sure to download the myAT&T app  and go to the "Fix it now! Support tool" and follow the self troubleshooting guides. The tool will begin testing your service and recommend some steps that you can take to restore your connection. It can also determine if you are in an outage. Find out more information here.

 

 

by,

ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Blinking Red Broadband Light and No Service. What is wrong?

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Mar 24, 2016 8:09:37 AM
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Edited by Motoryan on Mar 24, 2016 at 8:12:52 AM
I'm having trouble connecting my uverse internet
Broadband light keeps blinking red
I don't have dsl
Do I still need to hookup the green data cable ??
I currently have it hooked up to 1 of the 3 different wall jacks I have in this house ..
Waited 15 mins I'm not getting any connection
I've rebooted the box 3 times
Tried resetting also

Maybe I only have 1 att wall jack???
I'm having trouble connecting my uverse internet
Broadband light keeps blinking red
I don't have dsl
Do I still need to hookup the green data cable ??
I currently have it hooked up to 1 of the 3 different wall jacks I have in this house ..
Waited 15 mins I'm not getting any connection
I've rebooted the box 3 times
Tried resetting also

Maybe I only have 1 att wall jack???

Re: Blinking Red Broadband Light and No Service. What is wrong?

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Jun 3, 2016 1:06:21 PM
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Your internet service is an absolute joke. Have your slow service for a week then suddenly I get that red blinking broadband light. So I call and get a technician to come out and fix it. He switches the router for a better one, one that are not supposed to go to internet only customers. So yeah, that worked great for 10 hours. Now the new router is blinking red. I am getting really tired of paying for service that I do not even get. All I can say is shame on you at&t. I just moved to a new apartment that only goes through AT&T for service, so I cannot wait to move. I had cox before and it was cheaper, not by a lot mind you but it was cheaper. The quality of service was 100 times better. I could download games and such at about 50 Mbps. With your terrible service I cannot get over a single Mbps. What is wrong with that. Plus you make me buy your piece of garbage router when I have one that would work much better already. All in all. I hate the service and will never use AT&T for anything again. My internet and cell phone plan will go to a company that gives a care. 

Your internet service is an absolute joke. Have your slow service for a week then suddenly I get that red blinking broadband light. So I call and get a technician to come out and fix it. He switches the router for a better one, one that are not supposed to go to internet only customers. So yeah, that worked great for 10 hours. Now the new router is blinking red. I am getting really tired of paying for service that I do not even get. All I can say is shame on you at&t. I just moved to a new apartment that only goes through AT&T for service, so I cannot wait to move. I had cox before and it was cheaper, not by a lot mind you but it was cheaper. The quality of service was 100 times better. I could download games and such at about 50 Mbps. With your terrible service I cannot get over a single Mbps. What is wrong with that. Plus you make me buy your piece of garbage router when I have one that would work much better already. All in all. I hate the service and will never use AT&T for anything again. My internet and cell phone plan will go to a company that gives a care. 

Re: Blinking Red Broadband Light and No Service. What is wrong?

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Jun 4, 2016 4:58:46 PM
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Funny you said that, I had this service for only a month and now I'm experiencing the same thing.
Funny you said that, I had this service for only a month and now I'm experiencing the same thing.

Re: Blinking Red Broadband Light and No Service. What is wrong?

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Jun 9, 2016 2:58:19 PM
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So true, I am constantly having issues with their services, by the time a tech can come out I would not have had internet or cable service for 24 hours. Yet, you better pay that bill on time, I wonder does AT&T ever take money off of a bill for customers who services don't work correctly.

So true, I am constantly having issues with their services, by the time a tech can come out I would not have had internet or cable service for 24 hours. Yet, you better pay that bill on time, I wonder does AT&T ever take money off of a bill for customers who services don't work correctly.

Re: Blinking Red Broadband Light and No Service. What is wrong?

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Jul 3, 2016 11:34:06 PM
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Edited by Rylosam1 on Jul 3, 2016 at 11:35:20 PM
I'm having the same issue. I called support and all reboot attempts failed. A tech was supposed to come out on 7/2 but failed to show so now I have no wireless in the entire house until Tuesday 7/5 due to the holiday. This has been an enormous inconvenience for my large family and an embarrassment of customer service. I believe I will be changing service providers to prevent this from ever happening again.
I'm having the same issue. I called support and all reboot attempts failed. A tech was supposed to come out on 7/2 but failed to show so now I have no wireless in the entire house until Tuesday 7/5 due to the holiday. This has been an enormous inconvenience for my large family and an embarrassment of customer service. I believe I will be changing service providers to prevent this from ever happening again.

Re: Blinking Red Broadband Light and No Service. What is wrong?

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Jul 11, 2016 5:51:27 PM
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Dear ATT, Please resolve my internet issue. It's the same as the one above. I could go on and on about how I have had multiple issues and always pay my bill on time or early but instead I will just say please fix this. Thank you.
Dear ATT, Please resolve my internet issue. It's the same as the one above. I could go on and on about how I have had multiple issues and always pay my bill on time or early but instead I will just say please fix this. Thank you.

Re: Blinking Red Broadband Light and No Service. What is wrong?

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Jul 11, 2016 6:57:00 PM
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Scholar

They don't care. It's all about the money. You have to spend money to make money.

They don't care. It's all about the money. You have to spend money to make money.

Re: Blinking Red Broadband Light and No Service. What is wrong?

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Jul 12, 2016 4:08:32 AM
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@Ericseldom, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post.

 

You should instead click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your name, 9-digit Billing Account Number, and the best time and way to reach you.

@Ericseldom, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post.

 

You should instead click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your name, 9-digit Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Blinking Red Broadband Light and No Service. What is wrong?

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Jul 12, 2016 5:52:41 AM
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Our internet has been out since Saturday at 11 pm.  We were scheduled to have a tech come out yesterday between 4-8 and no one showed up.  My husband called and requested they come out today but not until after 6 pm so no one would have to take more time off work... they would not honor our request.  They did not show up when scheduled and then refuse to make our house the last stop on the technicians route so we don't have to take time off work.  Obviously ATT does not want our business... time to switch to Comcast.  I am so utterly disappointed I cannot express my frustration. 

Our internet has been out since Saturday at 11 pm.  We were scheduled to have a tech come out yesterday between 4-8 and no one showed up.  My husband called and requested they come out today but not until after 6 pm so no one would have to take more time off work... they would not honor our request.  They did not show up when scheduled and then refuse to make our house the last stop on the technicians route so we don't have to take time off work.  Obviously ATT does not want our business... time to switch to Comcast.  I am so utterly disappointed I cannot express my frustration. 

Re: Blinking Red Broadband Light and No Service. What is wrong?

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Aug 15, 2016 8:29:13 PM
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Same issue different person. Called and they asked me if there was any construction going on... At 9 at night? No there's no construction going on. Your service is awful, that's the problem. Same thing they told me a technician would have to come out tomorrow from 8-8 and someone has to be home HA right why don't you make a better schedule stop trying to consume 12 hours out of my day. AT&T you're absolutely worthless. Thanks
Same issue different person. Called and they asked me if there was any construction going on... At 9 at night? No there's no construction going on. Your service is awful, that's the problem. Same thing they told me a technician would have to come out tomorrow from 8-8 and someone has to be home HA right why don't you make a better schedule stop trying to consume 12 hours out of my day. AT&T you're absolutely worthless. Thanks

Re: Blinking Red Broadband Light and No Service. What is wrong?

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Aug 23, 2016 8:53:02 AM
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My internet has been saying limited connection when I go to reset it, the internet works for 2hrs then says it again. Im switching my provider AT&T is a waste of money tired of their excuses.
My internet has been saying limited connection when I go to reset it, the internet works for 2hrs then says it again. Im switching my provider AT&T is a waste of money tired of their excuses.

Re: Blinking Red Broadband Light and No Service. What is wrong?

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Aug 23, 2016 9:07:18 AM
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ACE - Expert

Can get more info on the myATT app, a place to report outages and get info. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Can get more info on the myATT app, a place to report outages and get info. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Blinking Red Broadband Light and No Service. What is wrong?

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