Tutor
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9 Messages
All wireless devices lose internet connection
I've been a U-verse customer for nearly a year, and this problem just cropped up a couple of weeks ago. All Mac computers, one connected by Ethernet to the RG and the rest of the devices are wireless. The hardwired computer has no issues, but every wireless device loses internet but remains connected to the RG. Sometimes turning wireless off/on on the device results in a temporary fix. Other times a reboot of the RG results in a temp fix, but nothing works permanently.
I have changed channels on the RG. AT&T has changed channels on the RG. They have also disabled Wifi Protected Setup in the RG. All computers are up to date with current software. AT&T replaced the RG with a new one a few days ago. This is maddening with all wireless devices losing internet but remaining connected to the RG, whose signal is solid throughout the house. The problems are on computers, phones, ipads, and every other wireless device. I have turned off wireless on all devices except for 2 to see if that would correct the problem, and it had no effect. TV seems to work ok, as well as the landline phone.
bag2100
Contributor
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3 Messages
13 years ago
Thanks seems to be working so far!!, cros my fingers. Just curious what does disabling the Wi-Fi Protected Set-up do?? I will still keep an eye out to see how it works.
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spd2demun
Expert
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24.3K Messages
13 years ago
Some people reported it as being a problem in setting up a connection.
So you're using your *n* router?
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jamiedolan
Scholar
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130 Messages
13 years ago
Have you had this problem again after you posted this? Do you still have the same RG or did you find out it was the problem and replace it?
Thanks
Jamie
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jamiedolan
Scholar
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130 Messages
13 years ago
The closest people that might have a baby monitor are 1/2 a block away (500 feet +/-).
I don't have any cordless phones, I don't think my closest neighbors do because they use cell phones, but I'm not positive they don't have cordless phones.
Jamie
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bag2100
Contributor
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3 Messages
13 years ago
I am not using my "N" router. Changed the settings and so far so good. We will see how it works out. Thanks for the help.
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spd2demun
Expert
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24.3K Messages
13 years ago
OK, just wanted to see what was working for you; good luck!
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spd2demun
Expert
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24.3K Messages
13 years ago
Can be interference from any number of devices/sources.
Take a look a post #2 in this thread, and check out that link for more info.
edit to add link to post
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alinajane12
New Member
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1 Message
3 years ago
I am experiencing the same issue of internet connection lost, I am unable to work online for my website.
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