AT&T Community Forums

Accessing content on AMC.com, similar failure as HBO.com

I'm new to ATT/Uverse and amazed at the number of ways it fails.

Round 1: HBO content, when accessed on iPad or web browser requires ATT/U login. it failed with a 'too many redirects' error. After many calls, it seems enough people complained that someone fixed the script error.

Round 2: I start watching an AMC show (Halt and catch fire), but On-Demand has only the two most recent episodes. I have to go to the AMC site to get those episodes. AMC requires a login with ATT/U credentials. When I select ATT/U as my provider, it redirects a couple times and comes back to the original page. No opportunity to log in.

I complain. I complain again. Something changes, the failure becomes the same as the original HBO failure - too many redirects/circular redirects.

I complain. I complain again. The error changes back to a simple failure.

Each time I complain, I'm taken through rituals of trying different browsers,, clearing cache, etc. They even sent a technician out to look at my premises. I keep telling them it's a scripting error, not anything related to the customer. They ask me what login ID I'm using. I explain a dozen times on each call that it's moot, as you never get to the form to log in, and the failures are ATT, not AMC or any other content provider.

I've been told someone will call me back. That doesn't happen. I've been told the problem is being escalated. It's not.

There is something amiss in the authentication process. What's it take to get it fixed and not tax the customer with proving the customer isn't the problem?

I've only tried to access content from two providers, HBO and AMC. Given 100% failure, I expect the same problem can pop up anywhere.

To replicate the current problem, go to AMC.com. Select a program (not free episodes), and try to watch a full-length episode. Just try.

Root cause??

Responses

radumas

Teacher

•

17 Messages

9 years ago

that’s a clue. Where are you?

0

texasguy37

Expert

•

14.5K Messages

9 years ago

@radumas wrote:

There is, of course, an obvious solution. Accept that ATT service is poor and not worth your time to extract from them and just re-buy the content. In my particular case, I found the content on the Apple service and forked over the $25.

There is a principle, however. When you spend large each month for content, you shouldn't have to buy it again from other sources when ATT prevents you from accessing it.

No problems here.

0

JefferMC

ACE - Expert

•

35.1K Messages

9 years ago

I just went to AMC.COM and it worked fine for me as well.

Some people have reported issues with Third Party Authentication and have had to get something on their account corrected. Perhaps this is your issue. Why don't you try clicking this AT&T logo U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues with third-party site authentication. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

0

radumas

Teacher

•

17 Messages

9 years ago

@JefferMC

thank you. I will try that.

Where are you geographically?

0

JefferMC

ACE - Expert

•

35.1K Messages

9 years ago

Greenville, South Carolina.

0

radumas

Teacher

•

17 Messages

9 years ago

and just to be clear, you go to AMC.comand get content that requires a login and the login doesn’t fail. Right?

0

texasguy37

Expert

•

14.5K Messages

9 years ago

@radumas wrote:
and just to be clear, you go to AMC.comand get content that requires a login and the login doesn’t fail. Right?

Yes, that is what works for me.

0

JefferMC

ACE - Expert

•

35.1K Messages

9 years ago

I went to a full episode, it asked for my provider (and I responded it was AT&T U-verse), a few redirects popped through, it played a 30 second ad for AT&T Wireless, then the full episode started.

Note that U-verse now allows an authentication option that says as long as you're on your home network (i.e. AT&T can validate that you're an AT&T U-verse TV subscriber by virtue of your Internet Connection), you don't have to explicitly log in. I have adopted that option a while back, so I didn't have to explictly sign in.

0