Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Highlighted
Posted Jan 8, 2012
10:07:55 AM
View profile
can someone take a look at these stats? dvr live tv playback is horrendous at times

watching the same channel on different tvs (non-dvr stb's) i have no issue. only dvr live tv playback is suffering.  like you're watching an OTA channel with 40-50% signal strength.  macroblocking, etc.

 

probably screwed up by doing a reboot/reset before grabbing stats.

 

 

 

watching the same channel on different tvs (non-dvr stb's) i have no issue. only dvr live tv playback is suffering.  like you're watching an OTA channel with 40-50% signal strength.  macroblocking, etc.

 

probably screwed up by doing a reboot/reset before grabbing stats.

 

 

 

0
(0)
  • Rate this reply
View profile
Solved
Jan 8, 2012 11:27:56 AM
0
(0)
ACE - Expert
Edited by aviewer on Jan 8, 2012 at 11:31:36 AM

BLGM5 - Good progress -
The installers were supposed to change coax end connections to compression fittings. Can you remove wall plate & see how it looks on the other side? Make sure you have good solid connection.

Also, find the other end of the cable. New compression fitting? Good connection? Swap the connection with another leg.

May the coax has barrel connector. The cable is not one piece.

 

Regarding phase 3 - Probably - The thing is Phase 3 is more dmanding on your network. A physical problem that did not show up prior to phase 3 will ruin your picture after phase 3. The fix is the physical network problem

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Accepted Solution

can someone take a look at these stats? dvr live tv playback is horrendous at times

376 views
8 replies
(0) Me too
(0) Me too
Reply
View all replies
(8)
0
(0)
  • Rate this reply
View profile
Jan 8, 2012 10:10:58 AM
0
(0)
Mentor
Edited by BLGM5 on Jan 8, 2012 at 10:11:28 AM

would dropping my internet speed from 12mbps down to 6 make any difference?  looks like i should be on the 25/2 profile rather than the 32/5.

would dropping my internet speed from 12mbps down to 6 make any difference?  looks like i should be on the 25/2 profile rather than the 32/5.

Re: can someone take a look at these stats? dvr live tv playback is horrendous at times

[ Edited ]
2 of 9 (374 Views)
0
(0)
  • Rate this reply
View profile
Jan 8, 2012 10:18:40 AM
0
(0)
ACE - Expert
BLGM5 - Do I understand you correctly - this is on one TV? Was it OK before & suddenly went south?

You are HD? With component or HDMI & proper aspect settings? Can you swap cables or STBs from a working TV?
What is you cabling from RG to STBs?
BLGM5 - Do I understand you correctly - this is on one TV? Was it OK before & suddenly went south?

You are HD? With component or HDMI & proper aspect settings? Can you swap cables or STBs from a working TV?
What is you cabling from RG to STBs?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: can someone take a look at these stats? dvr live tv playback is horrendous at times

3 of 9 (367 Views)
0
(0)
  • Rate this reply
View profile
Jan 8, 2012 10:36:08 AM
0
(0)
Mentor

one tv only, the one connected to the dvr.  this has been limited to the past few weeks, so i wasn't sure if it was related to the phase 3 stuff i was reading about.

 

good call on the hdmi cable.  i will try that.

one tv only, the one connected to the dvr.  this has been limited to the past few weeks, so i wasn't sure if it was related to the phase 3 stuff i was reading about.

 

good call on the hdmi cable.  i will try that.

Re: can someone take a look at these stats? dvr live tv playback is horrendous at times

4 of 9 (364 Views)
0
(0)
  • Rate this reply
View profile
Jan 8, 2012 11:15:21 AM
0
(0)
Mentor

ive isolated the issue to the location.  i swapped the dvr with a stb in a different room.  the dvr is now working fine on all hd channels on a different coax outlet, and the stb is showing the same macroblocking on the hd channels that the dvr did.  sd channels are fine.

 

tried 2 different hdmi cables and 3 different coax cables from wall to stb, so i dont think it's a cable issue outside the wall.  maybe a bad connection behind the wall?  problem at the junction?

ive isolated the issue to the location.  i swapped the dvr with a stb in a different room.  the dvr is now working fine on all hd channels on a different coax outlet, and the stb is showing the same macroblocking on the hd channels that the dvr did.  sd channels are fine.

 

tried 2 different hdmi cables and 3 different coax cables from wall to stb, so i dont think it's a cable issue outside the wall.  maybe a bad connection behind the wall?  problem at the junction?

Re: can someone take a look at these stats? dvr live tv playback is horrendous at times

5 of 9 (358 Views)
0
(0)
  • Rate this reply
View profile
Solved
Jan 8, 2012 11:27:56 AM
0
(0)
ACE - Expert
Edited by aviewer on Jan 8, 2012 at 11:31:36 AM

BLGM5 - Good progress -
The installers were supposed to change coax end connections to compression fittings. Can you remove wall plate & see how it looks on the other side? Make sure you have good solid connection.

Also, find the other end of the cable. New compression fitting? Good connection? Swap the connection with another leg.

May the coax has barrel connector. The cable is not one piece.

 

Regarding phase 3 - Probably - The thing is Phase 3 is more dmanding on your network. A physical problem that did not show up prior to phase 3 will ruin your picture after phase 3. The fix is the physical network problem

BLGM5 - Good progress -
The installers were supposed to change coax end connections to compression fittings. Can you remove wall plate & see how it looks on the other side? Make sure you have good solid connection.

Also, find the other end of the cable. New compression fitting? Good connection? Swap the connection with another leg.

May the coax has barrel connector. The cable is not one piece.

 

Regarding phase 3 - Probably - The thing is Phase 3 is more dmanding on your network. A physical problem that did not show up prior to phase 3 will ruin your picture after phase 3. The fix is the physical network problem

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: can someone take a look at these stats? dvr live tv playback is horrendous at times

[ Edited ]
6 of 9 (354 Views)
Solution
0
(0)
  • Rate this reply
View profile
Jan 8, 2012 11:41:06 AM
0
(0)
Mentor

yes to the compression fittings. i noted him doing that at EVERY outlet during the install.

 

and the culprit was a loose connection at the main junction.  thank you for having the common sense that i clearly didn't have!

yes to the compression fittings. i noted him doing that at EVERY outlet during the install.

 

and the culprit was a loose connection at the main junction.  thank you for having the common sense that i clearly didn't have!

Re: can someone take a look at these stats? dvr live tv playback is horrendous at times

7 of 9 (348 Views)
0
(0)
  • Rate this reply
View profile
Jan 8, 2012 12:12:49 PM
0
(0)
ACE - Expert
Edited by mibrnsurg on Jan 8, 2012 at 12:13:45 PM

BLGM5 wrote:

yes to the compression fittings. i noted him doing that at EVERY outlet during the install.

 

and the culprit was a loose connection at the main junction.  thank you for having the common sense that i clearly didn't have!


Whenever you have a coax install, it's good practice to occasionally tighten all the coax connections wrench tight (tends to forestall loosing), they do loosen up over time.  A loose connection on a coax install can actually cause system-wide problems like the limited ones you saw. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


BLGM5 wrote:

yes to the compression fittings. i noted him doing that at EVERY outlet during the install.

 

and the culprit was a loose connection at the main junction.  thank you for having the common sense that i clearly didn't have!


Whenever you have a coax install, it's good practice to occasionally tighten all the coax connections wrench tight (tends to forestall loosing), they do loosen up over time.  A loose connection on a coax install can actually cause system-wide problems like the limited ones you saw. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: can someone take a look at these stats? dvr live tv playback is horrendous at times

[ Edited ]
8 of 9 (341 Views)
0
(0)
  • Rate this reply
View profile
Jan 8, 2012 12:45:40 PM
0
(0)
ACE - Expert
BLGM5 - Glad we found the problem. Its easy for me to say. My TV is working. I give you props for knowing what I was saying & following through.
BLGM5 - Glad we found the problem. Its easy for me to say. My TV is working. I give you props for knowing what I was saying & following through.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: can someone take a look at these stats? dvr live tv playback is horrendous at times

9 of 9 (333 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post