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Posted Dec 22, 2013
4:10:15 AM
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Why does blue hd light stay on?

I do not have hd but the blue light stays on even when tv is off. It didn't always stay on so i wonder what changed, also my remote does not respond to recorded shows. It will not bring up menu for recorded shows. 

I do not have hd but the blue light stays on even when tv is off. It didn't always stay on so i wonder what changed, also my remote does not respond to recorded shows. It will not bring up menu for recorded shows. 

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Dec 30, 2013 6:18:07 AM
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ACE - Master

noway89 wrote:

My problem was solved by a post from Skeeterintexas explaining the power button function. Apparently i just needed to press the at&t button on remote and i was back to normal. 


Yea for me!  j/k

 

The other thing I've learned (trial & error) is that if you are in too big of a hurry when you hit the Power button is that it won't turn off both your TV and the UV box (guilty).

 

More than once, I've hit the power button and realized I moved the remote away too fast and it didn't have time to turn off both.  So I have to toggle between the ATT button and the TV button to get them both off.  I have only myself to blame but I still usually curse at the TV/box whilst I'm fixing things.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Why does blue hd light stay on?

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Dec 22, 2013 4:33:14 AM
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ACE - Expert

The HD light will remain lit as long as you have your TV connected to the receiver with an HDMI cable.  There was an update that was pushed out around a year ago that kept this light lit.

 

As for the remote, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They can get a replacement remote sent out to you.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

The HD light will remain lit as long as you have your TV connected to the receiver with an HDMI cable.  There was an update that was pushed out around a year ago that kept this light lit.

 

As for the remote, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They can get a replacement remote sent out to you.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Why does blue hd light stay on?

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Dec 22, 2013 5:28:18 AM
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ACE - Master
noway89 - Even though you do not subscribe to HD programming you do want to connect U-verse to the TV with the best possible connection. When the TV is HD you do want to connect HD & set the aspect to match the TV. This provides the best picture, allows use of the zoom button and is ready for free HD previews. So, it is good that you are connected HDMI.

While you wait for a new remote - You do know you can get the recording menu via the menu button. Another good way to toggle live/recordings is the LAST button.
noway89 - Even though you do not subscribe to HD programming you do want to connect U-verse to the TV with the best possible connection. When the TV is HD you do want to connect HD & set the aspect to match the TV. This provides the best picture, allows use of the zoom button and is ready for free HD previews. So, it is good that you are connected HDMI.

While you wait for a new remote - You do know you can get the recording menu via the menu button. Another good way to toggle live/recordings is the LAST button.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Why does blue hd light stay on?

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Dec 22, 2013 2:55:52 PM
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Community Support

Hi @noway89 

 

We'll be glad to help you in replacing your remote control. Keep an eye out for our Private Message in your forums inbox and we'll move forward from there.


- MorganCS
- ATTU-verseCare

If you encounter any issues with your service or equipment, we recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi @noway89 

 

We'll be glad to help you in replacing your remote control. Keep an eye out for our Private Message in your forums inbox and we'll move forward from there.


- MorganCS
- ATTU-verseCare

If you encounter any issues with your service or equipment, we recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Why does blue hd light stay on?

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Dec 22, 2013 3:41:41 PM
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Problem has been solved, thanks.
Problem has been solved, thanks.

Re: Why does blue hd light stay on?

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Dec 22, 2013 9:58:44 PM
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ACE - Expert

noway89 wrote:
Problem has been solved, thanks.

Please share your resolution.  Thanks!


noway89 wrote:
Problem has been solved, thanks.

Please share your resolution.  Thanks!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Why does blue hd light stay on?

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Dec 26, 2013 11:28:43 PM
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Wasn't the "blue light always on," issue, fixed a few months ago?

Wasn't the "blue light always on," issue, fixed a few months ago?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Why does blue hd light stay on?

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Dec 27, 2013 8:50:30 AM
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ACE - Expert

dhascall wrote:

 

Wasn't the "blue light always on," issue, fixed a few months ago?


Yes, it was fixed in the last firmware update that was rolled out a few months ago.


dhascall wrote:

 

Wasn't the "blue light always on," issue, fixed a few months ago?


Yes, it was fixed in the last firmware update that was rolled out a few months ago.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Why does blue hd light stay on?

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Dec 30, 2013 5:39:12 AM
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My problem was solved by a post from Skeeterintexas explaining the power button function. Apparently i just needed to press the at&t button on remote and i was back to normal. 

My problem was solved by a post from Skeeterintexas explaining the power button function. Apparently i just needed to press the at&t button on remote and i was back to normal. 

Re: Why does blue hd light stay on?

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Dec 30, 2013 6:18:07 AM
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ACE - Master

noway89 wrote:

My problem was solved by a post from Skeeterintexas explaining the power button function. Apparently i just needed to press the at&t button on remote and i was back to normal. 


Yea for me!  j/k

 

The other thing I've learned (trial & error) is that if you are in too big of a hurry when you hit the Power button is that it won't turn off both your TV and the UV box (guilty).

 

More than once, I've hit the power button and realized I moved the remote away too fast and it didn't have time to turn off both.  So I have to toggle between the ATT button and the TV button to get them both off.  I have only myself to blame but I still usually curse at the TV/box whilst I'm fixing things.

 

 


noway89 wrote:

My problem was solved by a post from Skeeterintexas explaining the power button function. Apparently i just needed to press the at&t button on remote and i was back to normal. 


Yea for me!  j/k

 

The other thing I've learned (trial & error) is that if you are in too big of a hurry when you hit the Power button is that it won't turn off both your TV and the UV box (guilty).

 

More than once, I've hit the power button and realized I moved the remote away too fast and it didn't have time to turn off both.  So I have to toggle between the ATT button and the TV button to get them both off.  I have only myself to blame but I still usually curse at the TV/box whilst I'm fixing things.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Why does blue hd light stay on?

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Dec 30, 2013 3:19:18 PM
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So the green power light was on, too.  :smileywink:  You do have to delay your laying down the remote, technique to allow all of the commands to be sent.  I still don't always get it right. :smileyhappy:

So the green power light was on, too.  :smileywink:  You do have to delay your laying down the remote, technique to allow all of the commands to be sent.  I still don't always get it right. :smileyhappy:

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Why does blue hd light stay on?

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Jan 2, 2014 8:41:11 AM
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I have actually noticed my HD blue light staying lit when the TV is powered off and the STB is on standby on my HDMI connected STB.  Not all the time though.  This has only been in the past 2 weeks.

 

I have actually noticed my HD blue light staying lit when the TV is powered off and the STB is on standby on my HDMI connected STB.  Not all the time though.  This has only been in the past 2 weeks.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Why does blue hd light stay on?

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Jan 2, 2014 9:20:16 AM
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Edited by BeeBeeSA on Jan 2, 2014 at 9:20:56 AM

@JefferMC I am seeing the same behavior.  Sometimes it's on and sometimes it's not with the TV off and STB in standby.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

@JefferMC I am seeing the same behavior.  Sometimes it's on and sometimes it's not with the TV off and STB in standby.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Why does blue hd light stay on?

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Jan 2, 2014 2:49:13 PM
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We all know what the blue light really is. And yes they are watching !

We all know what the blue light really is. And yes they are watching !

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