Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted May 14, 2014
6:43:42 PM
View profile
What are the DVR hard drive sizes?

I have a 6 year old VIP1216 that I want to upgrade to higher capacity.  I'm pretty sure my hard drive is only 40gb.  The tech said if I get a new one (for a $105 upgrade fee) it would have double the capacity.  What are the actual hard drive sizes of the DVR's UVerse is handing out now?  The tech says I can get the same capacity for free, but are they still giving out 40gb models?

 

I have a 6 year old VIP1216 that I want to upgrade to higher capacity.  I'm pretty sure my hard drive is only 40gb.  The tech said if I get a new one (for a $105 upgrade fee) it would have double the capacity.  What are the actual hard drive sizes of the DVR's UVerse is handing out now?  The tech says I can get the same capacity for free, but are they still giving out 40gb models?

 

What are the DVR hard drive sizes?

2,938 views
5 replies
(0) Me too
(0) Me too
Reply
View all replies
(5)
0
(0)
  • Rate this reply
View profile
May 14, 2014 7:08:13 PM
0
(0)
Scholar
Edited by vid30jk on May 14, 2014 at 7:09:24 PM

Your Motorola VIP1216 is 160GB.  The others are the 1225, which is 250GB; and the 2250 which is 500GB.

 

If yours is 6 years old, I would think a nice customer service rep could arrange for you to be upgraded at no charge.  Ask nicely, and maybe they'll do it for you.  There can always be many factors they consider, one of which could be bill payments over the years.

 

Depending upon your level of service, you could always see if they could wiggle an upgrade along with a trade-in (kind of a trade-off -- you're willing to upgrade if they give you a bigger DVR).

 

KEEP IN MIND:  Your recorded programs will be completely gone if you trade.  Your scheduled recordings, however, will follow you onto your new DVR after it boots up and pulls your information from "the cloud."

Your Motorola VIP1216 is 160GB.  The others are the 1225, which is 250GB; and the 2250 which is 500GB.

 

If yours is 6 years old, I would think a nice customer service rep could arrange for you to be upgraded at no charge.  Ask nicely, and maybe they'll do it for you.  There can always be many factors they consider, one of which could be bill payments over the years.

 

Depending upon your level of service, you could always see if they could wiggle an upgrade along with a trade-in (kind of a trade-off -- you're willing to upgrade if they give you a bigger DVR).

 

KEEP IN MIND:  Your recorded programs will be completely gone if you trade.  Your scheduled recordings, however, will follow you onto your new DVR after it boots up and pulls your information from "the cloud."

Re: What are the DVR hard drive sizes?

[ Edited ]
2 of 6 (2,931 Views)
0
(0)
  • Rate this reply
View profile
May 15, 2014 9:12:23 AM
0
(0)
Scholar

OK, I called UVerse and they told me it was simply not possible to upgrade my DVR - even if I pay them extra to do it.  The only thing they can do is replace my DVR, but apparently it's the luck of the draw what DVR I'd get.  I could very well end up with the same one.

 

So, anyone have any other suggestions on how to get this done before I seriously consider switching back to Comcast?

 

 

 

OK, I called UVerse and they told me it was simply not possible to upgrade my DVR - even if I pay them extra to do it.  The only thing they can do is replace my DVR, but apparently it's the luck of the draw what DVR I'd get.  I could very well end up with the same one.

 

So, anyone have any other suggestions on how to get this done before I seriously consider switching back to Comcast?

 

 

 

Re: What are the DVR hard drive sizes?

3 of 6 (2,893 Views)
0
(0)
  • Rate this reply
View profile
May 15, 2014 9:26:18 AM
0
(0)
Community Support

Hi @twentw,

 

I apologize about the issues you are having just trying to upgrade service, but I will be happy to help. We will send you a private message to gather more information and work with you to get this resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi @twentw,

 

I apologize about the issues you are having just trying to upgrade service, but I will be happy to help. We will send you a private message to gather more information and work with you to get this resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: What are the DVR hard drive sizes?

4 of 6 (2,889 Views)
0
(0)
  • Rate this reply
View profile
May 18, 2014 8:50:51 AM
0
(0)
Scholar

Best check with Comcast to see about the DVR size.  I don't know about Comcast, but Time Warner still distributes these teeny-tiny DVR's in the Columbus area that can only hold about 20 hours of HD and while you can always go to the store and get a new one, it's luck of the draw which one you get.

 

Given that you can buy a 3tb hard drive for around $100 and yet service providers don't let you do this, the only logical conclusion is that all cable providers are phasing DVR's out of existance in favor of cloud type services. Otherwise, why wouldn't they provide larger, more functional units with external storage, backups so you don't lose everything etc...  

Best check with Comcast to see about the DVR size.  I don't know about Comcast, but Time Warner still distributes these teeny-tiny DVR's in the Columbus area that can only hold about 20 hours of HD and while you can always go to the store and get a new one, it's luck of the draw which one you get.

 

Given that you can buy a 3tb hard drive for around $100 and yet service providers don't let you do this, the only logical conclusion is that all cable providers are phasing DVR's out of existance in favor of cloud type services. Otherwise, why wouldn't they provide larger, more functional units with external storage, backups so you don't lose everything etc...  

Re: What are the DVR hard drive sizes?

5 of 6 (2,826 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
May 19, 2014 12:09:59 PM
0
(0)
Scholar

Thanks to David T. for helping me get a new 2250 and avoiding the trauma of returning to Comcast.

Thanks to David T. for helping me get a new 2250 and avoiding the trauma of returning to Comcast.

Re: What are the DVR hard drive sizes?

6 of 6 (2,806 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post