Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted Jun 17, 2014
6:27:20 PM
View profile
Using On-Demand and DVR at the same time

Why am I unable to watch a movie on demand at the same time that my DVR is recording a show. It kicked me out of the movie and told me that the action was unable to be done... something like that.... Would it have anything to do with the 2 wireless boxes in my house?? 

Why am I unable to watch a movie on demand at the same time that my DVR is recording a show. It kicked me out of the movie and told me that the action was unable to be done... something like that.... Would it have anything to do with the 2 wireless boxes in my house?? 

0
(0)
  • Rate this reply
View profile
Solved
Jun 18, 2014 3:50:55 AM
0
(0)
ACE - Master

No, but it could be that you have too many streams going.  One drawback of Uverse is you are limited to 2,3 or 4 HD streams and if you are recording too many shows On Demand will not work and you will need to watch a recording.  On Demand counts as one stream.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Accepted Solution

Using On-Demand and DVR at the same time

848 views
6 replies
(0) Me too
(0) Me too
Reply
View all replies
(6)
Highlighted
0
(0)
  • Rate this reply
View profile
Solved
Jun 18, 2014 3:50:55 AM
0
(0)
ACE - Master

No, but it could be that you have too many streams going.  One drawback of Uverse is you are limited to 2,3 or 4 HD streams and if you are recording too many shows On Demand will not work and you will need to watch a recording.  On Demand counts as one stream.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

No, but it could be that you have too many streams going.  One drawback of Uverse is you are limited to 2,3 or 4 HD streams and if you are recording too many shows On Demand will not work and you will need to watch a recording.  On Demand counts as one stream.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Using the DVR and Watching On-Demand at the same time

2 of 7 (754 Views)
Solution
0
(0)
  • Rate this reply
View profile
Solved
Jun 18, 2014 7:30:39 AM
0
(0)
ACE - Master
Edited by BeeBeeSA on Jun 18, 2014 at 7:32:07 AM

It sounds like you reached your max amount of streams available.  Most get a max of 4 streams, but some depending on the distance from the servicing terminal only get 3, maybe 2.

 

AT&T U-verse offers up to four streams simultaneously. The types of streams that can be delivered are dependent on the capacity of the network in your area and your subscriptions. Based on the bandwidth of your connection and your account profile, the number of HD (high definition) and SD (standard definition) streams that can play simultaneously may vary. This chart breaks that down:

Chart comparing TV streams by class. Customers who have UV Class 11, also called 4 HD, can watch live 4 HD and no SD programs. They can record or playback 3 HD or 1 SD programs. Customers who have UV Class 10, also called 3 HD, can watch live, record, or playback 3 HD or 1 SD programs. Customers who have UV Class 9, also called 2 HD, can watch live or record 2 HD or 2 SD programs, and can playback 3 HD or one SD programs. Note, playback of 3HD requires one of the HD shows to be played back on the TV connected to the DVR.

To look up the specifications of your account on your U-verse TV, press MENU on your remote and select Options, System Options, System Info then System Resources.

 

http://www.att.com/esupport/article.jsp?sid=KB401042&cv=813#fbid=2zC1N_DCJnc

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

It sounds like you reached your max amount of streams available.  Most get a max of 4 streams, but some depending on the distance from the servicing terminal only get 3, maybe 2.

 

AT&T U-verse offers up to four streams simultaneously. The types of streams that can be delivered are dependent on the capacity of the network in your area and your subscriptions. Based on the bandwidth of your connection and your account profile, the number of HD (high definition) and SD (standard definition) streams that can play simultaneously may vary. This chart breaks that down:

Chart comparing TV streams by class. Customers who have UV Class 11, also called 4 HD, can watch live 4 HD and no SD programs. They can record or playback 3 HD or 1 SD programs. Customers who have UV Class 10, also called 3 HD, can watch live, record, or playback 3 HD or 1 SD programs. Customers who have UV Class 9, also called 2 HD, can watch live or record 2 HD or 2 SD programs, and can playback 3 HD or one SD programs. Note, playback of 3HD requires one of the HD shows to be played back on the TV connected to the DVR.

To look up the specifications of your account on your U-verse TV, press MENU on your remote and select Options, System Options, System Info then System Resources.

 

http://www.att.com/esupport/article.jsp?sid=KB401042&cv=813#fbid=2zC1N_DCJnc

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Using On-Demand and DVR at the same time

[ Edited ]
3 of 7 (814 Views)
Solution
0
(0)
  • Rate this reply
View profile
Jun 18, 2014 8:17:29 AM
0
(0)
ACE - Master
Edited by dhascall on Jun 18, 2014 at 8:20:05 AM

BeeBeeSA wrote:

It sounds like you reached your max amount of streams available.  Most get a max of 4 streams, but some depending on the distance from the servicing terminal only get 3, maybe 2.

 

AT&T U-verse offers up to four streams simultaneously. The types of streams that can be delivered are dependent on the capacity of the network in your area and your subscriptions. Based on the bandwidth of your connection and your account profile, the number of HD (high definition) and SD (standard definition) streams that can play simultaneously may vary. This chart breaks that down:

Chart comparing TV streams by class. Customers who have UV Class 11, also called 4 HD, can watch live 4 HD and no SD programs. They can record or playback 3 HD or 1 SD programs. Customers who have UV Class 10, also called 3 HD, can watch live, record, or playback 3 HD or 1 SD programs. Customers who have UV Class 9, also called 2 HD, can watch live or record 2 HD or 2 SD programs, and can playback 3 HD or one SD programs. Note, playback of 3HD requires one of the HD shows to be played back on the TV connected to the DVR.

To look up the specifications of your account on your U-verse TV, press MENU on your remote and select Options, System Options, System Info then System Resources.

 

http://www.att.com/esupport/article.jsp?sid=KB401042&cv=813#fbid=2zC1N_DCJnc


The OP posted the same question, in another thread.  Not sure why.

 

At any rate, @BeeBeeSA , I really hate what AT&T calls their profiles xHDxSD, such as 4HD/0SD.  If my wife saw that, she would ask "So Ican't watch any SD channels?"  Seriously.  AND I bet that she would not be alone in asking that.  Why not Max 4HD, Max 3 HD Max 2HD and so on?

 


BeeBeeSA wrote:

It sounds like you reached your max amount of streams available.  Most get a max of 4 streams, but some depending on the distance from the servicing terminal only get 3, maybe 2.

 

AT&T U-verse offers up to four streams simultaneously. The types of streams that can be delivered are dependent on the capacity of the network in your area and your subscriptions. Based on the bandwidth of your connection and your account profile, the number of HD (high definition) and SD (standard definition) streams that can play simultaneously may vary. This chart breaks that down:

Chart comparing TV streams by class. Customers who have UV Class 11, also called 4 HD, can watch live 4 HD and no SD programs. They can record or playback 3 HD or 1 SD programs. Customers who have UV Class 10, also called 3 HD, can watch live, record, or playback 3 HD or 1 SD programs. Customers who have UV Class 9, also called 2 HD, can watch live or record 2 HD or 2 SD programs, and can playback 3 HD or one SD programs. Note, playback of 3HD requires one of the HD shows to be played back on the TV connected to the DVR.

To look up the specifications of your account on your U-verse TV, press MENU on your remote and select Options, System Options, System Info then System Resources.

 

http://www.att.com/esupport/article.jsp?sid=KB401042&cv=813#fbid=2zC1N_DCJnc


The OP posted the same question, in another thread.  Not sure why.

 

At any rate, @BeeBeeSA , I really hate what AT&T calls their profiles xHDxSD, such as 4HD/0SD.  If my wife saw that, she would ask "So Ican't watch any SD channels?"  Seriously.  AND I bet that she would not be alone in asking that.  Why not Max 4HD, Max 3 HD Max 2HD and so on?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Using On-Demand and DVR at the same time

[ Edited ]
4 of 7 (803 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2014 9:15:33 AM
0
(0)
ACE - Master

dhascall wrote:

BeeBeeSA wrote:

It sounds like you reached your max amount of streams available.  Most get a max of 4 streams, but some depending on the distance from the servicing terminal only get 3, maybe 2.

 

AT&T U-verse offers up to four streams simultaneously. The types of streams that can be delivered are dependent on the capacity of the network in your area and your subscriptions. Based on the bandwidth of your connection and your account profile, the number of HD (high definition) and SD (standard definition) streams that can play simultaneously may vary. This chart breaks that down:

Chart comparing TV streams by class. Customers who have UV Class 11, also called 4 HD, can watch live 4 HD and no SD programs. They can record or playback 3 HD or 1 SD programs. Customers who have UV Class 10, also called 3 HD, can watch live, record, or playback 3 HD or 1 SD programs. Customers who have UV Class 9, also called 2 HD, can watch live or record 2 HD or 2 SD programs, and can playback 3 HD or one SD programs. Note, playback of 3HD requires one of the HD shows to be played back on the TV connected to the DVR.

To look up the specifications of your account on your U-verse TV, press MENU on your remote and select Options, System Options, System Info then System Resources.

 

http://www.att.com/esupport/article.jsp?sid=KB401042&cv=813#fbid=2zC1N_DCJnc


The OP posted the same question, in another thread.  Not sure why.

 

At any rate, @BeeBeeSA , I really hate what AT&T calls their profiles xHDxSD, such as 4HD/0SD.  If my wife saw that, she would ask "So Ican't watch any SD channels?"  Seriously.  AND I bet that she would not be alone in asking that.  Why not Max 4HD, Max 3 HD Max 2HD and so on?

 


I have to agree with you.  The terminology that is used is quite vague and could be confusing to alot of people. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"


dhascall wrote:

BeeBeeSA wrote:

It sounds like you reached your max amount of streams available.  Most get a max of 4 streams, but some depending on the distance from the servicing terminal only get 3, maybe 2.

 

AT&T U-verse offers up to four streams simultaneously. The types of streams that can be delivered are dependent on the capacity of the network in your area and your subscriptions. Based on the bandwidth of your connection and your account profile, the number of HD (high definition) and SD (standard definition) streams that can play simultaneously may vary. This chart breaks that down:

Chart comparing TV streams by class. Customers who have UV Class 11, also called 4 HD, can watch live 4 HD and no SD programs. They can record or playback 3 HD or 1 SD programs. Customers who have UV Class 10, also called 3 HD, can watch live, record, or playback 3 HD or 1 SD programs. Customers who have UV Class 9, also called 2 HD, can watch live or record 2 HD or 2 SD programs, and can playback 3 HD or one SD programs. Note, playback of 3HD requires one of the HD shows to be played back on the TV connected to the DVR.

To look up the specifications of your account on your U-verse TV, press MENU on your remote and select Options, System Options, System Info then System Resources.

 

http://www.att.com/esupport/article.jsp?sid=KB401042&cv=813#fbid=2zC1N_DCJnc


The OP posted the same question, in another thread.  Not sure why.

 

At any rate, @BeeBeeSA , I really hate what AT&T calls their profiles xHDxSD, such as 4HD/0SD.  If my wife saw that, she would ask "So Ican't watch any SD channels?"  Seriously.  AND I bet that she would not be alone in asking that.  Why not Max 4HD, Max 3 HD Max 2HD and so on?

 


I have to agree with you.  The terminology that is used is quite vague and could be confusing to alot of people. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Using On-Demand and DVR at the same time

5 of 7 (790 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2014 10:16:50 PM
0
(0)
Employee
I would think the offered suggestion is more confusing as sounds like your losing inputs completely versus having type of input changed but always having 4 inputs.

4+0 is ?, 3+1 is ?, and 2+2 is ?
Much better than 4 or 3 or 2.... what happened to the 4.

There are those that are not even aware of 4 inputs limit till they try to exceed them.
I would think the offered suggestion is more confusing as sounds like your losing inputs completely versus having type of input changed but always having 4 inputs.

4+0 is ?, 3+1 is ?, and 2+2 is ?
Much better than 4 or 3 or 2.... what happened to the 4.

There are those that are not even aware of 4 inputs limit till they try to exceed them.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Using On-Demand and DVR at the same time

6 of 7 (759 Views)
0
(0)
  • Rate this reply
View profile
Jun 19, 2014 2:45:29 PM
0
(0)
ACE - Master

my thoughts wrote:
I would think the offered suggestion is more confusing as sounds like your losing inputs completely versus having type of input changed but always having 4 inputs.

4+0 is ?, 3+1 is ?, and 2+2 is ?
Much better than 4 or 3 or 2.... what happened to the 4.

There are those that are not even aware of 4 inputs limit till they try to exceed them.

Inputs?  Inputs?  I thought we are talking about streams?

 

Playoffs?  Playoffs?  Playoffs? Smiley Happy


my thoughts wrote:
I would think the offered suggestion is more confusing as sounds like your losing inputs completely versus having type of input changed but always having 4 inputs.

4+0 is ?, 3+1 is ?, and 2+2 is ?
Much better than 4 or 3 or 2.... what happened to the 4.

There are those that are not even aware of 4 inputs limit till they try to exceed them.

Inputs?  Inputs?  I thought we are talking about streams?

 

Playoffs?  Playoffs?  Playoffs? Smiley Happy

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Using On-Demand and DVR at the same time

7 of 7 (729 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post