Tutor
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8 Messages
Recording list unavailable
Hello. I've been using my system with no problems for a few months now. Yesterday, out of the blue, the DVR became unavailable from my wireless receiver. It's happened a few times before and it was easily solved by rebooting the wireless receiver. This time nothing seems to help. I've rebooted the receiver, the DVR, the network access point. Nothing works!
I can see the upcoming recordings on the DVR menu, but nothing already recorded shows up.
pistorin
Tutor
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8 Messages
10 years ago
Ok. I unplugged router, DVR and WAP. Plugged in router first and let it do its thing. Once all lights were green, I plugged in the DVR and waited. After that, I plugged in the WAP. I am still unable to see the DVR listings in my wireless receivers. Any other options?
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pistorin
Tutor
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8 Messages
10 years ago
Is the RG the router?
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aviewer
Expert
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10.1K Messages
10 years ago
Yes, RG is router/modem
If you have COAX wiring make sure connections ar tight.
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pistorin
Tutor
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8 Messages
10 years ago
Ok, I did the reset (pressed the red button for 10 seconds) on the modem with all the other devices unplugged. After the router came back, I plugged in the DVR. After that came back, I plugged in the WAP. After that came in, I plugged in the wireless receiver. Still no DVR listings.
We have fiber optic, so there is no coax.
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi @pistorin
Just checking up on your post. I'm sorry to hear that your Wireless receiver isn't accessing the DVR properly but, I'll be glad to help. 'My Thoughts' offered some great suggestions to fix this but, if it still didn't work then there is one more thing we can try and that's performing a full disaster recovery reset to the wireless box.
To perform this reset, use the following steps:
Press and hold Power, down arrow, and OK simultaneously to power cycle the wireless box (NOT the main DVR). Wait until a gear appears on the screen before releasing. A gear appears on the screen with a status bar. Once that is complete, it will go through the standard reboot screens and then Live TV will come back up.
- MorganCS
- ATTU-verseCare
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yqlghfb
Contributor
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1 Message
9 years ago
I simply unplugged the residential gateway. Then I disconnected everything from the 2wire402. Next I reconnected the rg to the power. I waited a couple of minutes to allow it to boot. Next, I connected the dvr back to the 2wire 402 and waited until it was up and running. Finally, I connected the wireless router for the 2 wireless boxes back to the 2wire402 and the problem was solved.
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