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Posted Jun 23, 2014
2:24:39 PM
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Part of The Menu is cut off of the screen

Hi. Part of the menu is cut off of the screen and i dont know how to fix it, and its really hard to navigate through On Demand. On the Guide its cuts off the channel name(like the 3-5 letter abreviation of the channel) and the time at the time is cut off to and i would really like to know how to fix it. I have used the ZOOM feature, but it doesnt help the Menu. Thanks! Oh, my tv is SD and i watch SD channels

Hi. Part of the menu is cut off of the screen and i dont know how to fix it, and its really hard to navigate through On Demand. On the Guide its cuts off the channel name(like the 3-5 letter abreviation of the channel) and the time at the time is cut off to and i would really like to know how to fix it. I have used the ZOOM feature, but it doesnt help the Menu. Thanks! Oh, my tv is SD and i watch SD channels

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Jun 23, 2014 3:16:20 PM
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ACE - Expert
ghostwolves - Check menu - options-system options-tv screen res - Should beset to standard Def
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Part of The Menu is cut off of the screen

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Jun 23, 2014 2:39:28 PM
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ACE - Master

Try rebooting the offending box.

Try rebooting the offending box.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Part of The Menu is cut off of the screen

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Jun 23, 2014 3:02:12 PM
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Its been like this for a year now, we just havent done anything about it until now. Its been rebooted many times, its not that.

Its been like this for a year now, we just havent done anything about it until now. Its been rebooted many times, its not that.

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Jun 23, 2014 3:16:20 PM
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ghostwolves - Check menu - options-system options-tv screen res - Should beset to standard Def
ghostwolves - Check menu - options-system options-tv screen res - Should beset to standard Def
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Part of The Menu is cut off of the screen

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Jun 23, 2014 3:22:59 PM
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Ty! That worked!

Ty! That worked!

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Jul 6, 2014 5:14:42 PM
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My picture was fuzzy in standard Def, prompting me to change the settings that the AT&T Tech had programmed in at set up (standard Def to HD). But, when I switched to 1080 pi, HD, my picture is now cut off. How can I fix this? I surely do not want to go back to fuzz and standard Def. Isn't that HD charge on my bill so that I can watch in HD?

My picture was fuzzy in standard Def, prompting me to change the settings that the AT&T Tech had programmed in at set up (standard Def to HD). But, when I switched to 1080 pi, HD, my picture is now cut off. How can I fix this? I surely do not want to go back to fuzz and standard Def. Isn't that HD charge on my bill so that I can watch in HD?

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Jul 6, 2014 5:43:08 PM
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ACE - Expert

 Please post your TV model so I can look it up.

 

I am thinking that you have an HD TV, connected HDMI or component & you have the aspect set on the STB to one of the two HD settings.

 

If you were using the TV for 4:3  SD you may have set it to stretch the picture. It needs to be set to normal.

 

If you post your TV model I will look up the nenu for doing that.

 Please post your TV model so I can look it up.

 

I am thinking that you have an HD TV, connected HDMI or component & you have the aspect set on the STB to one of the two HD settings.

 

If you were using the TV for 4:3  SD you may have set it to stretch the picture. It needs to be set to normal.

 

If you post your TV model I will look up the nenu for doing that.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Part of The Menu is cut off of the screen

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Nov 30, 2014 2:52:18 AM
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I am having the same issue.  I just set up a Samsung HDTV.  The Uverse guide screens are cut off.

I have talked to both Samsung and Uvserse and neither have yet been able to help resolve the issue. 

Any help is appreciated.  TV model is UN39FH5000F. 

Both screens were on 16:9; however, I cannot find my way back to that option on the Uverse screens to reconfirm. 

I can confirm Uverse is set to 1080. 

Uverse has been rebooted several times.

I am having the same issue.  I just set up a Samsung HDTV.  The Uverse guide screens are cut off.

I have talked to both Samsung and Uvserse and neither have yet been able to help resolve the issue. 

Any help is appreciated.  TV model is UN39FH5000F. 

Both screens were on 16:9; however, I cannot find my way back to that option on the Uverse screens to reconfirm. 

I can confirm Uverse is set to 1080. 

Uverse has been rebooted several times.

Re: Part of The Menu is cut off of the screen

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Nov 30, 2014 7:19:46 AM
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ACE - Expert
Edited by texasguy37 on Nov 30, 2014 at 7:21:35 AM

kristienia wrote:

I am having the same issue.  I just set up a Samsung HDTV.  The Uverse guide screens are cut off.

I have talked to both Samsung and Uvserse and neither have yet been able to help resolve the issue. 

Any help is appreciated.  TV model is UN39FH5000F. 

Both screens were on 16:9; however, I cannot find my way back to that option on the Uverse screens to reconfirm. 

I can confirm Uverse is set to 1080. 

Uverse has been rebooted several times.


How is the U-verse receiver connected to your TV?

1. HDMI cable

2. Component cables

3. Composite cables

4. Coaxial cable


kristienia wrote:

I am having the same issue.  I just set up a Samsung HDTV.  The Uverse guide screens are cut off.

I have talked to both Samsung and Uvserse and neither have yet been able to help resolve the issue. 

Any help is appreciated.  TV model is UN39FH5000F. 

Both screens were on 16:9; however, I cannot find my way back to that option on the Uverse screens to reconfirm. 

I can confirm Uverse is set to 1080. 

Uverse has been rebooted several times.


How is the U-verse receiver connected to your TV?

1. HDMI cable

2. Component cables

3. Composite cables

4. Coaxial cable

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Part of The Menu is cut off of the screen

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Nov 30, 2014 7:28:59 AM
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To the person with the samsung tv try putting it on "screen fit" for the samsung and for the uverse set it to normal instead of zoom
To the person with the samsung tv try putting it on "screen fit" for the samsung and for the uverse set it to normal instead of zoom

To the person with the samsung tv try putting it on "scre...

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Nov 30, 2014 9:43:58 AM
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HDMI connection

HDMI connection

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Nov 30, 2014 9:46:06 AM
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screen fit is grayed out and not allowing me to choose that option on the samsung

screen fit is grayed out and not allowing me to choose that option on the samsung

Re: To the person with the samsung tv try putting it on "scre...

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