Odd time mismatch when initiating recordings

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@AlanF_1 wrote:

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@texasguy37 wrote:

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@guadalupitia wrote:

 

same problem for me of search showing times 2 hours later, though all other info is correct and my recordings are fine.  my immediate  difficulty is if i'm looking to watch something soon, i have to remember to subtract 2 hours to plan what i'm going to watch.

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If you want to see the actual time of the recording before you schedule it, don't set the recording using Search or More Showtimes.  Go directly to the Guide to set the recording.  See the thread below:

 

http://forums.att.com/t5/Features-and-How-To/Info-button-giving-me-incorrect-more-showtimes/m-p/3534391#M105258

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For me I may see a movie that I would like to record so I start with more showtimes, it would be nice if the could fix search to show the local timezone times, I am in GMT-8 yet get GMT-6 times

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Hi Alan, this has been well documented and apparently AT&T knows of the issue but no ETA on a Fix has been given. They remain mum on this which is kind of silly, if you ask me.  

For whatever reason, the More Showtimes option and Guide searches, default to the Central Time zone (GMT-6).  Regardless what the more showtimes or searches show, it will record correctly.  The biggest concern is for those who do not have a DVR and use some other way of recording programs (i.e. TiVo, VCR or video capture).  Then one should pull up the actual Guide, which should show the actual (local) time, to verify that the program is showing at whatever local time.  

The more that I think about it - at one time, web remote searches would default to Philippine time.  AT&T has some issues with their clocks, lol.

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@dhascall wrote:

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@AlanF_1 wrote:

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@texasguy37 wrote:

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@guadalupitia wrote:

 

same problem for me of search showing times 2 hours later, though all other info is correct and my recordings are fine.  my immediate  difficulty is if i'm looking to watch something soon, i have to remember to subtract 2 hours to plan what i'm going to watch.

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If you want to see the actual time of the recording before you schedule it, don't set the recording using Search or More Showtimes.  Go directly to the Guide to set the recording.  See the thread below:

 

http://forums.att.com/t5/Features-and-How-To/Info-button-giving-me-incorrect-more-showtimes/m-p/3534391#M105258

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For me I may see a movie that I would like to record so I start with more showtimes, it would be nice if the could fix search to show the local timezone times, I am in GMT-8 yet get GMT-6 times

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Hi Alan, this has been well documented and apparently AT&T knows of the issue but no ETA on a Fix has been given. They remain mum on this which is kind of silly, if you ask me.  

 

For whatever reason, the More Showtimes option and Guide searches, default to the Central Time zone (GMT-6).  Regardless what the more showtimes or searches show, it will record correctly.  The biggest concern is for those who do not have a DVR and use some other way of recording programs (i.e. TiVo, VCR or video capture).  Then one should pull up the actual Guide, which should show the actual (local) time, to verify that the program is showing at whatever local time.  

 

The more that I think about it - at one time, web remote searches would default to Philippine time.  AT&T has some issues with their clocks, lol.

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Before I realized what the problem was I would scrool a channel see an interesting movie, go to more show times and choose the one 2 hours later which is actually the one that was running. Now I just go further in the futrue than two hours and its fine.

A-

Frankly, the fact that the people who handle telephone support knew about this existing problem is an encouraging improvement over the past.  Yes, there is room for further improvement, though.

This problem has been in existence since 4/2013. There was an upgrade done the menu portion which created several different problems.  I am still in a battle with ATT regarding this matter, to no avail. I have been told to jus live with it and no credit will be issued on my bill. Not bad, pay for something you’re not getting.

I am thoroughly disgusted wit ATT and their customer service—if you can call it that.

Here it is another month, 11 now, and nothing has been done but raise the monthly price. Good work AT&T.

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@rubiconray wrote:

Here it is another month, 11 now, and nothing has been done but raise the monthly price. Good work AT&T.

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So we can exoect another post in early April?  One could always send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.

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@dhascall wrote:

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@rubiconray wrote:

Here it is another month, 11 now, and nothing has been done but raise the monthly price. Good work AT&T.

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So we can exoect another post in early April?  One could always send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.

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He can, but I'm not sure what good it's going to do.  They know about the problem; I feel fairly sure it'll be in the next receiver firmware rollout, but there's no telling when that might be.  During the WHDVR they were happening multiple times a year, but since then, not so much.  

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@JefferMC wrote:

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@dhascall wrote:

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@rubiconray wrote:

Here it is another month, 11 now, and nothing has been done but raise the monthly price. Good work AT&T.

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So we can exoect another post in early April?  One could always send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.

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He can, but I'm not sure what good it's going to do.  They know about the problem; I feel fairly sure it'll be in the next receiver firmware rollout, but there's no telling when that might be.  During the WHDVR they were happening multiple times a year, but since then, not so much.  

 

 

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It took about as long to fix the Black Screen of Death (BSoD)  where recorded programs would not play, until you go out and came back in.   IIRC AT&T was working with Microsoft to rectify that issue.  I would not think that it's a serious enough issue to get outside help on, but ya never know.

I assume that AT&T does not employ their own programmers, but instead contracts the whole thing out to Microsoft, oops, I mean Ericcson.