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Posted Oct 8, 2012
3:45:25 PM
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HD fox news channel

We continue to have a problem with HD fox news channel just going blank.  When this happens, the only solution is to reboot.  I can be watching fox news channel on one tv or maybe another channel.  Then when I move to another tv, fox news channel doesn't have any sound or picture--totally black.  Only solution is to reboot.  We have 5 tvs so it's not any particular tv; it just seems to be that channel.  We've had that problem in the past with that channel and also HD fox business news channel.  We were told the main station in DeKalb, GA, was having the problem and it would be fixed.  Well, it lasted for several months and now it's started again.  We live in East Cobb, GA.  Is anyone else having this problem and does anyone have any solutions?

We continue to have a problem with HD fox news channel just going blank.  When this happens, the only solution is to reboot.  I can be watching fox news channel on one tv or maybe another channel.  Then when I move to another tv, fox news channel doesn't have any sound or picture--totally black.  Only solution is to reboot.  We have 5 tvs so it's not any particular tv; it just seems to be that channel.  We've had that problem in the past with that channel and also HD fox business news channel.  We were told the main station in DeKalb, GA, was having the problem and it would be fixed.  Well, it lasted for several months and now it's started again.  We live in East Cobb, GA.  Is anyone else having this problem and does anyone have any solutions?

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Oct 15, 2012 4:36:19 PM
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It's an issue with the programming inside the box itself. It does not tie into AT&T. Microsoft makes the software inside of those boxes and that is where the issue is.

Sometimes people report Fox news, sometimes NBC, sometimes CBS, but it could happen with any channel and is random across all boxes. I understand that you are leasing the equipment from AT&T but it's Microsoft who needs to fix the issue.
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HD fox news channel

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Oct 9, 2012 9:46:21 AM
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I've been having that problem for the past year.  Doing a reboot doesn't help either.  I just change the channel to the standard channel and then a few minutes later go back to the HD channel.

I've been having that problem for the past year.  Doing a reboot doesn't help either.  I just change the channel to the standard channel and then a few minutes later go back to the HD channel.

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Oct 9, 2012 1:29:34 PM
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We've tried changing to standard fox channel and back and that doesn't work.  Only solution is to reboot, which causes problems when you are also recording another show.  Do you live in the metro Atlanta area with you having this problem, or is it just ATT Uverse fiber optic problems instead of having cable?.

We've tried changing to standard fox channel and back and that doesn't work.  Only solution is to reboot, which causes problems when you are also recording another show.  Do you live in the metro Atlanta area with you having this problem, or is it just ATT Uverse fiber optic problems instead of having cable?.

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Oct 14, 2012 6:58:55 AM
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Most cable providers use as much backbone fiber as U-verse does. There is an outage ticket dating back before March of 2012 (some people report it earlier) where Microsoft's software platform will cause an issue with a black screen on one channel randomly. The duration varies. You can record on this channel, a reboot should fix.

There is no known ETA released or other workaround besides wait the time, reboot, view the HD/SD counterpart, or view the recording of it
Most cable providers use as much backbone fiber as U-verse does. There is an outage ticket dating back before March of 2012 (some people report it earlier) where Microsoft's software platform will cause an issue with a black screen on one channel randomly. The duration varies. You can record on this channel, a reboot should fix.

There is no known ETA released or other workaround besides wait the time, reboot, view the HD/SD counterpart, or view the recording of it

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Oct 14, 2012 8:02:05 AM
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We had cable for years prior to U-verse and never had this problem.  Seems it mostly does Fox New Channel and Fox Business Channel.  This past week it has also been doing WPCH in Atlanta.  We normally do the reboot, which messes up any recording going on at that time.  But, we will try recording it when it's blank as you suggested.  We have several tvs; what we don't understand is why, for example, WPCH was blank on two of them and worked fine on the others.  Of course, this is an example; it is inconsistent on all of the tvs.

We had cable for years prior to U-verse and never had this problem.  Seems it mostly does Fox New Channel and Fox Business Channel.  This past week it has also been doing WPCH in Atlanta.  We normally do the reboot, which messes up any recording going on at that time.  But, we will try recording it when it's blank as you suggested.  We have several tvs; what we don't understand is why, for example, WPCH was blank on two of them and worked fine on the others.  Of course, this is an example; it is inconsistent on all of the tvs.

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Oct 15, 2012 4:23:07 AM
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Right because it's not a networking issue and not an issue with the outside line, the RG, the VHO, it's simply an issue with the software on the individual STB's.
Right because it's not a networking issue and not an issue with the outside line, the RG, the VHO, it's simply an issue with the software on the individual STB's.

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Oct 15, 2012 6:49:02 AM
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What? Please say this in layman's words for those of us who don't understand all this technology.
What? Please say this in layman's words for those of us who don't understand all this technology.

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Oct 15, 2012 4:36:19 PM
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It's an issue with the programming inside the box itself. It does not tie into AT&T. Microsoft makes the software inside of those boxes and that is where the issue is.

Sometimes people report Fox news, sometimes NBC, sometimes CBS, but it could happen with any channel and is random across all boxes. I understand that you are leasing the equipment from AT&T but it's Microsoft who needs to fix the issue.
It's an issue with the programming inside the box itself. It does not tie into AT&T. Microsoft makes the software inside of those boxes and that is where the issue is.

Sometimes people report Fox news, sometimes NBC, sometimes CBS, but it could happen with any channel and is random across all boxes. I understand that you are leasing the equipment from AT&T but it's Microsoft who needs to fix the issue.

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