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Posted Aug 17, 2014
4:51:58 PM
DVR skipping

Just got a replacement DVR after the first one we had failed. This one worked well for a couple of days, but now it's skipping every minute or so. It makes it unusable. I tried rebooting the DVR and it fixed the issue for a day or so, then it started again. It will go as long as maybe 2-3 minutes without skipping. What gives????

Just got a replacement DVR after the first one we had failed. This one worked well for a couple of days, but now it's skipping every minute or so. It makes it unusable. I tried rebooting the DVR and it fixed the issue for a day or so, then it started again. It will go as long as maybe 2-3 minutes without skipping. What gives????

DVR skipping

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Aug 17, 2014 6:01:06 PM
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ACE - Expert

Try this to see if it'll fix it:

 

If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.

Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery

Will not erase recordings, take a long time, 20-30 mins or so. Good luck Smiley Wink

 

Chris

____________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Try this to see if it'll fix it:

 

If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.

Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery

Will not erase recordings, take a long time, 20-30 mins or so. Good luck Smiley Wink

 

Chris

____________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: DVR skipping

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Aug 20, 2014 1:50:52 PM
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Community Support

Hi @pistorin 

 

I'm sorry to hear your new DVR unit is skipping but, we'll be glad to help you. I noticed mibrnsurg suggested performing the Non-Destructive disaster recovery. Did this help eliminate the skipping issue with your DVR?- MorganCS
- ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi @pistorin 

 

I'm sorry to hear your new DVR unit is skipping but, we'll be glad to help you. I noticed mibrnsurg suggested performing the Non-Destructive disaster recovery. Did this help eliminate the skipping issue with your DVR?- MorganCS
- ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: DVR skipping

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