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Posted Aug 7, 2014
3:50:08 PM
DVR shows red x and the number 8

So, I did the unplug, wait 30 seconds and replug DVR thing three times. When the DVR finished rebooting, all I got was a red X and an 8 right below it. What is going on?

So, I did the unplug, wait 30 seconds and replug DVR thing three times. When the DVR finished rebooting, all I got was a red X and an 8 right below it. What is going on?

DVR shows red x and the number 8

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Aug 7, 2014 4:20:44 PM
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Edited by ATTU-verseCare on Aug 7, 2014 at 4:22:41 PM

Hi @pistorin,

 

After doing the non-destructive recovery and it still has that red X and the number 8, I am sad to say that it may be an issue with the DVR. You can try to reboot the DVR once more by unplugging the power and plugging it back to see if it comes up. I am so sorry about that, but if you are still having issues I will be happy to help get it replaced. I will send you a private message to help with that.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi @pistorin,

 

After doing the non-destructive recovery and it still has that red X and the number 8, I am sad to say that it may be an issue with the DVR. You can try to reboot the DVR once more by unplugging the power and plugging it back to see if it comes up. I am so sorry about that, but if you are still having issues I will be happy to help get it replaced. I will send you a private message to help with that.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: DVR shows red x and the number 8

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Dec 13, 2014 3:00:42 PM
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Edited by PremTAbe on Dec 13, 2014 at 3:03:41 PM
In my experience with the red X accompanied by the number 8 I have found electric back feed to be a factor. That said if you were to get a repair ticket made ask the tech if he/she could install an ISOBAR after checking the outlet in use with a GFCI (Ground Fault Circuit Interrupter). I do hope this helps. I will also be monitoring this thread and updating if/when I find anymore info that may help.

-respectfully submitted,
Abe


*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
In my experience with the red X accompanied by the number 8 I have found electric back feed to be a factor. That said if you were to get a repair ticket made ask the tech if he/she could install an ISOBAR after checking the outlet in use with a GFCI (Ground Fault Circuit Interrupter). I do hope this helps. I will also be monitoring this thread and updating if/when I find anymore info that may help.

-respectfully submitted,
Abe


*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: DVR shows red x and the number 8

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Mar 4, 2016 6:53:33 PM
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We have had U-Verse for 2 months, and have been dealing with this the entire time.  I have performed the reset, 3 times, had AT&T check the signal twice, and, am now, attempting the "major" reboot.  Everytime I get in touch with a service agent, it seems like they try to not replace the box.  They have me do everything but replace the box.  Getting tired of this.  Cannot recommend AT&T, until I get this remedied.  I will post my response to the "major" reboot.

We have had U-Verse for 2 months, and have been dealing with this the entire time.  I have performed the reset, 3 times, had AT&T check the signal twice, and, am now, attempting the "major" reboot.  Everytime I get in touch with a service agent, it seems like they try to not replace the box.  They have me do everything but replace the box.  Getting tired of this.  Cannot recommend AT&T, until I get this remedied.  I will post my response to the "major" reboot.

Re: DVR shows red x and the number 8

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Mar 5, 2016 12:53:12 PM
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So, still does not work.  I will attempt to get AT&T to replace the box.  If not, I am done with this service.  Good luck to anyone with this issue.

So, still does not work.  I will attempt to get AT&T to replace the box.  If not, I am done with this service.  Good luck to anyone with this issue.

Re: DVR shows red x and the number 8

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