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Posted Sep 29, 2012
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DVR Does Not Come Up Without Internet Connection

Knowing that U-Verse does not allow me to copy off recorded shows to my laptop and the website does not have recently aired shows, I decided to bring my DVR down here to the lake to watch shows I recorded last week over the weekend.  I have done with with both my old Cox DVR and Tivo DVR......but not AT&T U-Verse.  The screen just sits there with the blue AT&T U-Verse boot screen and the spinning circle in the lower right screen.  I am not saying that  would expect the TV broadcast services to work over a different ISP (although it would be great if they would), but I certainly would expect it to work as a DVR to watch previously recorded shows.  Has anyone else tried this?  Did you get the same result as me?  I would think it would just boot, give an error that Internet was not available (as they have probably restricted the device to a certain IP segment/address) but still let me navigate the menu.

Knowing that U-Verse does not allow me to copy off recorded shows to my laptop and the website does not have recently aired shows, I decided to bring my DVR down here to the lake to watch shows I recorded last week over the weekend.  I have done with with both my old Cox DVR and Tivo DVR......but not AT&T U-Verse.  The screen just sits there with the blue AT&T U-Verse boot screen and the spinning circle in the lower right screen.  I am not saying that  would expect the TV broadcast services to work over a different ISP (although it would be great if they would), but I certainly would expect it to work as a DVR to watch previously recorded shows.  Has anyone else tried this?  Did you get the same result as me?  I would think it would just boot, give an error that Internet was not available (as they have probably restricted the device to a certain IP segment/address) but still let me navigate the menu.

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Sep 29, 2012 5:21:59 AM
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Edited by bauwls on Sep 29, 2012 at 5:23:14 AM

The DVR needs to interface logically with the Residential Gateway (modem) to authenticate. Without a connection to AT&T and your RG, the DVR will not boot fully let alone allow you to access the recordings.

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DVR Does Not Come Up Without Internet Connection

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Edited by bauwls on Sep 29, 2012 at 5:23:14 AM

The DVR needs to interface logically with the Residential Gateway (modem) to authenticate. Without a connection to AT&T and your RG, the DVR will not boot fully let alone allow you to access the recordings.

The DVR needs to interface logically with the Residential Gateway (modem) to authenticate. Without a connection to AT&T and your RG, the DVR will not boot fully let alone allow you to access the recordings.

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Sep 29, 2012 5:30:54 AM
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The Residential Gateway (RG) is the 'brains' of the operation.

 

As bauwls said, without it, nothing works.  Even though your recordings are held on the hard drive of the DVR, it must be able to access your account via the RG.  It's the same if your RG stops working: you can't watch your recorded programs.

The Residential Gateway (RG) is the 'brains' of the operation.

 

As bauwls said, without it, nothing works.  Even though your recordings are held on the hard drive of the DVR, it must be able to access your account via the RG.  It's the same if your RG stops working: you can't watch your recorded programs.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Sep 29, 2012 5:38:08 AM
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And don't think you can just take the RG with you and everything will work, either.

 

To complete the boot, the DVR will access a server at the VHO through the AT&T network.  If that can't happen, the DVR won't finish booting.

 

To view a recording, the DVR will access a server at the VHO through the AT&T network to get authorization to show the recording.  If that can't happen, the DVR won't show the recording.

 

It's the way it is.

 

And don't think you can just take the RG with you and everything will work, either.

 

To complete the boot, the DVR will access a server at the VHO through the AT&T network.  If that can't happen, the DVR won't finish booting.

 

To view a recording, the DVR will access a server at the VHO through the AT&T network to get authorization to show the recording.  If that can't happen, the DVR won't show the recording.

 

It's the way it is.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Sep 29, 2012 5:59:25 AM
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All good replies...and thank you for them.  I don't like the conclusion, but I understand it.  What confuses me (reference my previous thread), is how a company that promotes mobility, has a DVR solution that is anything but.  If I am using their solution at home, it's second to none.  If I want to do anything outside of my home....though turkey.  Looks like I will need to give in a buy a Slingbox and/or a Hauppauge and/or rig my Tivo Series II to one of my wireless receivers and deplicate every recording.  Was just hoping I could get a converged solution.  Please don't get me wrong, I really like AT&T U-Verse.....I just get frustrated as they are so close to having the perfect solution if they would just add two more capabilities (download recorded shows and/or have a web app that shows recently aired shows).

All good replies...and thank you for them.  I don't like the conclusion, but I understand it.  What confuses me (reference my previous thread), is how a company that promotes mobility, has a DVR solution that is anything but.  If I am using their solution at home, it's second to none.  If I want to do anything outside of my home....though turkey.  Looks like I will need to give in a buy a Slingbox and/or a Hauppauge and/or rig my Tivo Series II to one of my wireless receivers and deplicate every recording.  Was just hoping I could get a converged solution.  Please don't get me wrong, I really like AT&T U-Verse.....I just get frustrated as they are so close to having the perfect solution if they would just add two more capabilities (download recorded shows and/or have a web app that shows recently aired shows).

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Sep 29, 2012 6:01:40 AM
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Edited by skeeterintexas on Sep 29, 2012 at 6:02:59 AM

It's kinda like: The DVR needs the RG, the RG needs the internet connection and the internet connection needs the wiring at the provisioned address....unless you have a Slingbox.

It's kinda like: The DVR needs the RG, the RG needs the internet connection and the internet connection needs the wiring at the provisioned address....unless you have a Slingbox.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Sep 29, 2012 6:55:16 AM
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Edited by ScottMac on Sep 29, 2012 at 6:57:32 AM

USSWaddell wrote:

Knowing that U-Verse does not allow me to copy off recorded shows to my laptop and the website does not have recently aired shows, I decided to bring my DVR down here to the lake to watch shows I recorded last week over the weekend.  I have done with with both my old Cox DVR and Tivo DVR......but not AT&T U-Verse.  The screen just sits there with the blue AT&T U-Verse boot screen and the spinning circle in the lower right screen.  I am not saying that  would expect the TV broadcast services to work over a different ISP (although it would be great if they would), but I certainly would expect it to work as a DVR to watch previously recorded shows.  Has anyone else tried this?  Did you get the same result as me?  I would think it would just boot, give an error that Internet was not available (as they have probably restricted the device to a certain IP segment/address) but still let me navigate the menu.


As the others have mentioned, connection to the U-verse network is mandatory, so the authorization can be made.

 

For mobility, have you tried uverse.com?  It's Internet accessable and with nearly any recent laptop or tablet, there an HDMI output you can feed to the TV wherever you are. There's more content available there than any one DVR (from anyone) can hold, and it's save all the connect / disconnect ... and permits recording your shows while you're gone ... which you can't do if you were dragging the DVR around with you.

 

All you need to do is log in with your U-verse email ID.  I believe it works from many smartphones too.

 

Maybe not perfect, but it works (for me). Check it out.

 

 


USSWaddell wrote:

Knowing that U-Verse does not allow me to copy off recorded shows to my laptop and the website does not have recently aired shows, I decided to bring my DVR down here to the lake to watch shows I recorded last week over the weekend.  I have done with with both my old Cox DVR and Tivo DVR......but not AT&T U-Verse.  The screen just sits there with the blue AT&T U-Verse boot screen and the spinning circle in the lower right screen.  I am not saying that  would expect the TV broadcast services to work over a different ISP (although it would be great if they would), but I certainly would expect it to work as a DVR to watch previously recorded shows.  Has anyone else tried this?  Did you get the same result as me?  I would think it would just boot, give an error that Internet was not available (as they have probably restricted the device to a certain IP segment/address) but still let me navigate the menu.


As the others have mentioned, connection to the U-verse network is mandatory, so the authorization can be made.

 

For mobility, have you tried uverse.com?  It's Internet accessable and with nearly any recent laptop or tablet, there an HDMI output you can feed to the TV wherever you are. There's more content available there than any one DVR (from anyone) can hold, and it's save all the connect / disconnect ... and permits recording your shows while you're gone ... which you can't do if you were dragging the DVR around with you.

 

All you need to do is log in with your U-verse email ID.  I believe it works from many smartphones too.

 

Maybe not perfect, but it works (for me). Check it out.

 

 

Sent from my phone.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Sep 29, 2012 7:27:29 AM
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I have been looking over uverse.com.  I really like being able to control my DVR from uverse.com and/or my android application.  Am still a little confused about uverse.com in that available videos seems to lag.  Is there any relationship between what I record on my DVR and what is shown on uverse.com?  What delay should I expect between when a show is actually aired and when it is available for viewing on uverse.com?  I agree with you that uverse.com would negate my need to copy shows from my DVR to my laptop if the content availability was timely...but it still doesn't address the ability to watch shows when disconnected from the internet (like a 16 flight to Dubai).  Thoughts and recommendations?

I have been looking over uverse.com.  I really like being able to control my DVR from uverse.com and/or my android application.  Am still a little confused about uverse.com in that available videos seems to lag.  Is there any relationship between what I record on my DVR and what is shown on uverse.com?  What delay should I expect between when a show is actually aired and when it is available for viewing on uverse.com?  I agree with you that uverse.com would negate my need to copy shows from my DVR to my laptop if the content availability was timely...but it still doesn't address the ability to watch shows when disconnected from the internet (like a 16 flight to Dubai).  Thoughts and recommendations?

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Sep 29, 2012 7:32:08 AM
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I was about to suggest a SlingBox as well, but I see you're already considering that idea.

I have never once been able to play anything on uverse.com. You can search everything and find lots of stuff, but the site does nothing when you click on something to play it. I've tried multiple computers and multiple browsers, all with the same results.
I was about to suggest a SlingBox as well, but I see you're already considering that idea.

I have never once been able to play anything on uverse.com. You can search everything and find lots of stuff, but the site does nothing when you click on something to play it. I've tried multiple computers and multiple browsers, all with the same results.

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Sep 30, 2012 6:06:40 AM
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SomeJoe7777 wrote:
I was about to suggest a SlingBox as well, but I see you're already considering that idea.

I have never once been able to play anything on uverse.com. You can search everything and find lots of stuff, but the site does nothing when you click on something to play it. I've tried multiple computers and multiple browsers, all with the same results.

Interesting. Can you play stuff from Hulu?  www.hulu.com

 

I'm thinking it's likely a firewall issue (either hardware or os-based).

 

I've never had any issues with it, other than some occasional bandwidth pinches.

 


SomeJoe7777 wrote:
I was about to suggest a SlingBox as well, but I see you're already considering that idea.

I have never once been able to play anything on uverse.com. You can search everything and find lots of stuff, but the site does nothing when you click on something to play it. I've tried multiple computers and multiple browsers, all with the same results.

Interesting. Can you play stuff from Hulu?  www.hulu.com

 

I'm thinking it's likely a firewall issue (either hardware or os-based).

 

I've never had any issues with it, other than some occasional bandwidth pinches.

 

Sent from my phone.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Sep 30, 2012 6:24:25 AM
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SomeJoe7777 wrote:
I was about to suggest a SlingBox as well, but I see you're already considering that idea.

I have never once been able to play anything on uverse.com. You can search everything and find lots of stuff, but the site does nothing when you click on something to play it. I've tried multiple computers and multiple browsers, all with the same results.


You're not missing much. Beside the unintuitive interface, what I found, last time I went to the site, was some old stuff (at least a couple months old), but it seemed most of the crap was nothing but trailers of programs.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              


SomeJoe7777 wrote:
I was about to suggest a SlingBox as well, but I see you're already considering that idea.

I have never once been able to play anything on uverse.com. You can search everything and find lots of stuff, but the site does nothing when you click on something to play it. I've tried multiple computers and multiple browsers, all with the same results.


You're not missing much. Beside the unintuitive interface, what I found, last time I went to the site, was some old stuff (at least a couple months old), but it seemed most of the crap was nothing but trailers of programs.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

Re: DVR Does Not Come Up Without Internet Connection

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Sep 30, 2012 9:04:06 PM
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ScottMac,

 

Yes, I can play videos from Hulu just fine.

 

This is what I get when I try to play a video:

 

 

 

I assume that the big blank area in the middle is where the video is supposed to play, but nothing ever comes up there.

 

Sometimes when I see this type of behavior (where certain elements on a page don't load), it can be attributed to AdBlock Plus or Ghostery in FireFox, but I have also tried in Internet Explorer (where I have no plugins or addons) and I get the same thing.

 

I get this behavor on any computer, and on both my home and work connections.  In fact, right now I'm in a hotel and I'm getting the same thing.

 

ScottMac,

 

Yes, I can play videos from Hulu just fine.

 

This is what I get when I try to play a video:

 

 

 

I assume that the big blank area in the middle is where the video is supposed to play, but nothing ever comes up there.

 

Sometimes when I see this type of behavior (where certain elements on a page don't load), it can be attributed to AdBlock Plus or Ghostery in FireFox, but I have also tried in Internet Explorer (where I have no plugins or addons) and I get the same thing.

 

I get this behavor on any computer, and on both my home and work connections.  In fact, right now I'm in a hotel and I'm getting the same thing.

 

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Oct 1, 2012 5:28:53 AM
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Thanks for the info,

 

I'll poke around and see if it's a known issue and if so, whether there's something in the works. I was talking to a friend last night and he says he has the same symptoms.


This is the first I've heard of it.

Thanks for the info,

 

I'll poke around and see if it's a known issue and if so, whether there's something in the works. I was talking to a friend last night and he says he has the same symptoms.


This is the first I've heard of it.

Sent from my phone.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Oct 1, 2012 10:26:53 PM
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SomeJoe7777 wrote:

ScottMac,

 

Yes, I can play videos from Hulu just fine.

 

This is what I get when I try to play a video:

 

 

 

I assume that the big blank area in the middle is where the video is supposed to play, but nothing ever comes up there.

 

Sometimes when I see this type of behavior (where certain elements on a page don't load), it can be attributed to AdBlock Plus or Ghostery in FireFox, but I have also tried in Internet Explorer (where I have no plugins or addons) and I get the same thing.

 

I get this behavor on any computer, and on both my home and work connections.  In fact, right now I'm in a hotel and I'm getting the same thing.

 


I;ve checked around, and I'm still waiting for some folks to check it out and get back to me.

 

I played with it some in the Lab, and at home, in both places on a variety of platforms (PCs and Laptops) and OS, it's worked every time for movies, TV, "regular" channels (Food, Tru, Discovery,,) and priemier..

 

The only difference I can see between myself and my friend that has the same issue as you describe, is that he has U-200 (me & the Lab accounts are U400/450).

 

I tried it logged in,  and not logged in (obviously with constrained content ...) - worked every time.

 

I hope to talk to some of the server folks to see if there's been any issues with the systems that hold that content.

 

Since you're traveling and still seeing the problem, that rules out most VHO-likely problems (servers and intermediate active infrastructure).

 

Please check your Flash version and let me know when you get a chance.

 

The reason I asked about Hulu is that some of the content is server by Hulu, and usually if you can see content from Hulu, U-verse works.

 

I'll keep asking around.. Thanks again for the info.

 

 


SomeJoe7777 wrote:

ScottMac,

 

Yes, I can play videos from Hulu just fine.

 

This is what I get when I try to play a video:

 

 

 

I assume that the big blank area in the middle is where the video is supposed to play, but nothing ever comes up there.

 

Sometimes when I see this type of behavior (where certain elements on a page don't load), it can be attributed to AdBlock Plus or Ghostery in FireFox, but I have also tried in Internet Explorer (where I have no plugins or addons) and I get the same thing.

 

I get this behavor on any computer, and on both my home and work connections.  In fact, right now I'm in a hotel and I'm getting the same thing.

 


I;ve checked around, and I'm still waiting for some folks to check it out and get back to me.

 

I played with it some in the Lab, and at home, in both places on a variety of platforms (PCs and Laptops) and OS, it's worked every time for movies, TV, "regular" channels (Food, Tru, Discovery,,) and priemier..

 

The only difference I can see between myself and my friend that has the same issue as you describe, is that he has U-200 (me & the Lab accounts are U400/450).

 

I tried it logged in,  and not logged in (obviously with constrained content ...) - worked every time.

 

I hope to talk to some of the server folks to see if there's been any issues with the systems that hold that content.

 

Since you're traveling and still seeing the problem, that rules out most VHO-likely problems (servers and intermediate active infrastructure).

 

Please check your Flash version and let me know when you get a chance.

 

The reason I asked about Hulu is that some of the content is server by Hulu, and usually if you can see content from Hulu, U-verse works.

 

I'll keep asking around.. Thanks again for the info.

 

 

Sent from my phone.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Oct 2, 2012 8:43:25 PM
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My flash version is 11.4.402.278 which is the latest. I tried a clean uninstall and reinstall of Flash in accordance with:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

I still have nothing.
My flash version is 11.4.402.278 which is the latest. I tried a clean uninstall and reinstall of Flash in accordance with:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

I still have nothing.

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Oct 8, 2012 8:03:41 AM
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SomeJoe7777 wrote:
My flash version is 11.4.402.278 which is the latest. I tried a clean uninstall and reinstall of Flash in accordance with:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

I still have nothing.

Still no useful additional info, but I wanted to let you kow I'm still checking into it.

 

What is your subscription level (if you don't mind telling)?

 


SomeJoe7777 wrote:
My flash version is 11.4.402.278 which is the latest. I tried a clean uninstall and reinstall of Flash in accordance with:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

I still have nothing.

Still no useful additional info, but I wanted to let you kow I'm still checking into it.

 

What is your subscription level (if you don't mind telling)?

 

Sent from my phone.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Oct 8, 2012 2:31:56 PM
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Edited by SomeJoe7777 on Oct 8, 2012 at 2:32:22 PM

U200 + HD + HDPT.

 

Thanks for looking into it.

 

 

U200 + HD + HDPT.

 

Thanks for looking into it.

 

 

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Edited by oufanindallas on Oct 8, 2012 at 8:21:38 PM

Not sure what you were looking for but I'm finding mostly current episodes of many of the networks series out there.

 

 

One other suggestion for the OP, get a Roku device, it's portable and as long as you have wireless it will work.  Has Hulu+, Netflix and Amazon  Prime as well as many other channels you can add.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Not sure what you were looking for but I'm finding mostly current episodes of many of the networks series out there.

 

 

One other suggestion for the OP, get a Roku device, it's portable and as long as you have wireless it will work.  Has Hulu+, Netflix and Amazon  Prime as well as many other channels you can add.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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