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Posted Mar 19, 2013
7:30:51 PM
Can not pause

I am a brand new UVERSE customer and I saw tonight that I could not pause the live programing that I had tuned two.

I'm watching on one of two wireless receivers.

This happened before and I power cycled the modem.

 

Why would this happen?

 

 

Thanks

I am a brand new UVERSE customer and I saw tonight that I could not pause the live programing that I had tuned two.

I'm watching on one of two wireless receivers.

This happened before and I power cycled the modem.

 

Why would this happen?

 

 

Thanks

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Mar 20, 2013 6:01:32 PM
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Teacher

I noted also that the American Idol show that I had scheduled for recording the season, but it did not look like it was recording.

 

I solved it by pulling the power out of the DVR.

After that everyting worked.

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Can not pause

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Mar 20, 2013 4:08:58 AM
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ACE - Expert
hiortintexas - You do have DVR service??

It takes a short time for trick play be available. This makes sense on rewind, because it has to record to be able to rewind. It is logical that you should be able to pause immediately, but it may not be possible because it is in the trick play suite & the whole package is not yet available on that channel tune.

You can always rewind, later. But, I realize that has disadvantages. That reminds me of previous post discussions - The pause is a very fragile state. If you expect to be paused for more than a minute and you want to assure that you can view it, you should hit the record button instead of the pause button.
hiortintexas - You do have DVR service??

It takes a short time for trick play be available. This makes sense on rewind, because it has to record to be able to rewind. It is logical that you should be able to pause immediately, but it may not be possible because it is in the trick play suite & the whole package is not yet available on that channel tune.

You can always rewind, later. But, I realize that has disadvantages. That reminds me of previous post discussions - The pause is a very fragile state. If you expect to be paused for more than a minute and you want to assure that you can view it, you should hit the record button instead of the pause button.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can not pause

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Mar 20, 2013 8:40:00 AM
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ACE - Expert
I tried the pause & found that it does take 2-30 seconds before it is available.
I tried the pause & found that it does take 2-30 seconds before it is available.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can not pause

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Mar 20, 2013 8:55:19 AM
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When i did pause I had been watching several minutes. Yes I have a DVR and this has worked before. The message I got was that "pause is not available at the moment - try later"
I waited and still no luck. Same issue this morning.
When i did pause I had been watching several minutes. Yes I have a DVR and this has worked before. The message I got was that "pause is not available at the moment - try later"
I waited and still no luck. Same issue this morning.

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Mar 20, 2013 9:58:17 AM
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Edited by skeeterintexas on Mar 20, 2013 at 9:58:51 AM

I've had that happen when I've been watching a program on a STB for just a second or two.

 

Have you done a reset on everything?  RG/DVR/STBs???

 

 

I've had that happen when I've been watching a program on a STB for just a second or two.

 

Have you done a reset on everything?  RG/DVR/STBs???

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can not pause

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Mar 20, 2013 10:03:14 AM
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hiortintexas = This is on an STB other than the DVR?? Does it work on the DVR?

Check that all your connections are tight. Disconnect power from STBS, DVR RG.
Reconnect RG - wait for steady green lights. Reconnect DVR. wait for reception. Repower STBs.
this may reset communication needed for the trick play.
hiortintexas = This is on an STB other than the DVR?? Does it work on the DVR?

Check that all your connections are tight. Disconnect power from STBS, DVR RG.
Reconnect RG - wait for steady green lights. Reconnect DVR. wait for reception. Repower STBs.
this may reset communication needed for the trick play.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can not pause

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Mar 20, 2013 6:01:32 PM
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Teacher

I noted also that the American Idol show that I had scheduled for recording the season, but it did not look like it was recording.

 

I solved it by pulling the power out of the DVR.

After that everyting worked.

I noted also that the American Idol show that I had scheduled for recording the season, but it did not look like it was recording.

 

I solved it by pulling the power out of the DVR.

After that everyting worked.

Re: Can not pause

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