Guru
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506 Messages
After latest update all channels have a fog to them
Please help. All channels have a matte or hazed finish to them, like a loss of brightness.
This happened after the latest update of slight improvements to the recordings selections and menu highlights.
When I first turned on the d.v.r. there was no audio. A reset of the vip2250 fixed that but the "fog" remains. I did reset the gateway and even went through trouble shooting in the menu without a fix.
I know if I call ATT they'll just replace the dvr and I'll lose everything.
Come on gurus! What do you think? Does anyone else notice this problem? Help, please.
shaee
Mentor
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84 Messages
9 years ago
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mibrnsurg
Expert
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20.4K Messages
9 years ago
Must have been ahile ago as @infinity1976 has not been here since 8/1 although one post of his mentioned something interesting:
https://forums.att.com/t5/Receivers-Battery-Backup/New-firmware-on-STB-VIP2250-Kansas-city-area/m-p/4009448#M59105 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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dhascall
Master
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9.8K Messages
9 years ago
The KC area got the update VERY early on, per @hpmsrm .
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macmane32
Explorer
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20 Messages
9 years ago
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mibrnsurg
Expert
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20.4K Messages
9 years ago
I'd do a hard reboot by unplug/plug in power after 30 seconds. Let us know if it worked, good luck.
Seemed to work here:
https://forums.att.com/t5/Total-Home-DVR/October-update-has-a-weird-fog-or-haze-over-the-picture/m-p/4122664#M20427
😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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JefferMC
ACE - Expert
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34.6K Messages
9 years ago
Have you checked the aspect ratio setting?
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macmane32
Explorer
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20 Messages
9 years ago
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antman_2
Guru
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506 Messages
9 years ago
ATT needs to fix this and now. Whoever knows the right people, please contact them.
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macmane32
Explorer
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20 Messages
9 years ago
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ATTU-verseCare
Community Support
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6.7K Messages
9 years ago
Hello antman_2,
I'm sorry about the results you experienced after the recent update. We received your private message and are researching your reported trouble. Our network teams have been notified of the issue and are also investigating the situation to resolve this as soon as possible.
SadathCS
ATTU-verseCare
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