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Posted Jul 31, 2014
9:14:09 AM
AMC surround sound audio dropout

Does anybody else have problems with AMC in surround sound?  When I have it set to that, I get a lot of audio dropouts.  This is for live and recorded TV.  Also, this is on the HD channel.  I have not tried non-HD.

Does anybody else have problems with AMC in surround sound?  When I have it set to that, I get a lot of audio dropouts.  This is for live and recorded TV.  Also, this is on the HD channel.  I have not tried non-HD.

AMC surround sound audio dropout

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(3) Me too
(3) Me too
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Aug 1, 2014 3:42:54 PM
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Hi @clbowens,

 

I am sorry about the issues you are having with the sound on the AMC channel. Is your U-verse Set Top Box connected to a receiver? Also, are you using optical cables, RCA cables, or an HDMI cable? 

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi @clbowens,

 

I am sorry about the issues you are having with the sound on the AMC channel. Is your U-verse Set Top Box connected to a receiver? Also, are you using optical cables, RCA cables, or an HDMI cable? 

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: AMC surround sound audio dropout

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Feb 10, 2015 8:31:39 PM
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I am having this same issue. It is very annoying, as the sound will drop out for about 2 full seconds. This is occurring about every 5 minutes. It is happening on all of the boxes in my home. I have 2 wireless ISB7005 boxes, and one wired ISB7500. Did you ever get this resolved? If so, how?
I am having this same issue. It is very annoying, as the sound will drop out for about 2 full seconds. This is occurring about every 5 minutes. It is happening on all of the boxes in my home. I have 2 wireless ISB7005 boxes, and one wired ISB7500. Did you ever get this resolved? If so, how?

Re: AMC surround sound audio dropout

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Feb 10, 2015 9:12:38 PM
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cmdifiore wrote:
I am having this same issue. It is very annoying, as the sound will drop out for about 2 full seconds. This is occurring about every 5 minutes. It is happening on all of the boxes in my home. I have 2 wireless ISB7005 boxes, and one wired ISB7500. Did you ever get this resolved? If so, how?

I'd do a whole house reboot.

Unplug the RG and DVR and STB(s)and any WAP for wireless receiver(s), wait 30 seconds and plug the RG back in.

When that turns all green, then plug the DVR back in and wait until it reboots. Then if there is a WAP, plug it in and let it turn green.

Then plug in the STB(s), wait til it reboots and see if sound drop outs end.  Pretty weird to get them on all units.

Acronym Guide so you understand all terms: http://www.dslreports.com/faq/17724

 

Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


cmdifiore wrote:
I am having this same issue. It is very annoying, as the sound will drop out for about 2 full seconds. This is occurring about every 5 minutes. It is happening on all of the boxes in my home. I have 2 wireless ISB7005 boxes, and one wired ISB7500. Did you ever get this resolved? If so, how?

I'd do a whole house reboot.

Unplug the RG and DVR and STB(s)and any WAP for wireless receiver(s), wait 30 seconds and plug the RG back in.

When that turns all green, then plug the DVR back in and wait until it reboots. Then if there is a WAP, plug it in and let it turn green.

Then plug in the STB(s), wait til it reboots and see if sound drop outs end.  Pretty weird to get them on all units.

Acronym Guide so you understand all terms: http://www.dslreports.com/faq/17724

 

Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: AMC surround sound audio dropout

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Feb 19, 2015 6:39:20 PM
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I have the same problem, but only like every 15-20 minutes. It only happens on AMC, so I'm inclined to think it's on their end
I have the same problem, but only like every 15-20 minutes. It only happens on AMC, so I'm inclined to think it's on their end

Re: AMC surround sound audio dropout

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Feb 23, 2015 8:00:08 AM
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My Uverse STB is only connected to the TV with an HDMI cable.

My Uverse STB is only connected to the TV with an HDMI cable.

Re: AMC surround sound audio dropout

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