For the mom who gives us everything - Mother's Day gifts that connects us.
Help for your devices & games
werd2jah's profile

Contributor

 • 

1 Message

Friday, October 30th, 2015 6:07 AM

att address book network issue

My address/contact list hasn't been backed up for almost a year now, auto back up is on, and if I manually try it says that it will back up when I'm on a cell network. My phone IS on a cell network I make and receive calls, I'm in fact posting this on my data. So what is the problem? This doesn't only affect the very basic address book back up app. I tried to purchase an app in the app store by paying for it via my phone bill, but I can't because att,...the people I'm paying a monthly bill, wont let me access their network through....their network?!?!?!?!??!

Community Support

 • 

15.2K Messages

8 years ago

Hi @werd2jah!

 

AT&T Address Book does require a cellular data connection (not a WiFi connection) in order to sync.

 

To troubleshoot your cellular data connection, please use the Troubleshoot & Resolve Tool and choose “Internet” under “Select a Service-Related Issue.”

 

Hope this helps!

Alison

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.