Explore & discover

Helpful Links

Verification not working

Contributor

Verification not working

I have now cycled through the verification process four times. When I enter the pin and hit verify it pops up a new window asking for the pin again. If I enter the same pino it says it’s invalid. I’m on an iPhone but AT&T is my carrier. Any ideas?

254 Views
Message 1 of 3
Administrator

Re: Verification not working

Hello @tonylima181


I can certainly understand your service concerns with your verification and would be more than happy to assist you with this today!


I have just reached out to you over our messenger to get some more information on this issue. Please keep an eye up for this. I look forward to your response.


Have a wonderful day!


James, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Contributor

Re: Verification not working

No.  Your app is not workling.  I won't give you access to my phone.  Let me know when it's fixed.  (I have to add this is the level of customer "service" I've come to expect from AT&T.)

Message 3 of 3
Share this topic
Share this topic
Additional Support