Helpful Links

I cant sign in to my google account or google play

Highlighted
Contributor

I cant sign in to my google account or google play

Ive signed in and can get email i just cant get the play store or apps or other services it s saying it cant connect to the google server
99 Views
Message 1 of 2
Administrator

Re: I cant sign in to my google account or google play

Hi there @Tlc1012,

 

Your Google account is essential part of using an Android phone.  I understand how inconvenient it is when it is not connecting.  I would be happy to help you with this today!

 

The error you are receiving is usually a byproduct of having 2-step security turned on for your account.  You can find out more about 2-step verification here.  Please note, turning off the 2-step removes that extra layer of security.

 

If the problem persists please contact Google Play support.  This article will assist you on how to contact them and the different ways in which to connect with Google support.

 

I hope this information helps! Please have a wonderful weekend!

 

Jessica, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!

AT&T Locker is being discontinued on August 3rd. Find out what you need to do.

Additional Support