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Frustrated

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Contributor

Frustrated

The AT&T Thanks app has NOT been working since the clock strikes 12pm ET.  Therefore, I cannot claim any free gifts. This is the 3rd time this app has gone black - nothing is showing on the screen.  The last couple of times this happened, the app did not come back online until evening hours. Horrible and questionable Thanksgiving from AT&T. 

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Message 1 of 4
Administrator

Re: Frustrated

Hello @AmazingT,

 

We'd be more than happy to take a closer look into your concerns. We'll need some more details in order for us to better assist you. At what point exactly does your app go black with nothing showing on the screen? Does this occur immediately, before you're able to sign in, after successfully signing in, or after completing a specific task within the application? Please let us know. We look forward to hearing back from you.

 

Sean, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: Frustrated

My problem occurred immediately before the sign-in. Moreover, usually when I open up the AT&T Thanks app, it automatically comes online.  How inconveniently, during the Visa giveaways the app had technical loading issues for hours.   

Message 3 of 4
Administrator

Re: Frustrated

Hello @AmazingT,

 

Thank you for informing us. We're sorry to hear that you were previously having trouble. Are you still experiencing this same issue with the AT&T THANKS app before you're able to sign in? If so, please try deleting and reinstalling the app. Hope this helps!

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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