Frustrated

[Dreamchazer24]

I’ve uninstalled and reinstalled, called talked to several EXTREMELY RUDE representatives in person and on the phone who all seem to have the same prepared “there’s nothing we can do” speech. And then to be told “the watch app is free so I’m not paying for it...” bro I’m paying for the unlimited and more plan, this was a SELLING point for me. I know what I’m paying for. Someone please help me before I take my anger to social media and express in DETAIL this poor customer service and horrible organization for a product you’re offering that people can’t even log into. How do you have customers expressing the same issue and not a single response. I’m confused. 

[sandblaster]

Hard to respond without knowing what product you are talking about. What app and what issue?

[Dreamchazer24]

iPhone XS

[sandblaster]

Once again, that tells us nothing.

[Dreamchazer24]

The issue of not being able to log as I have already stated isn’t exclusive to certain brand of phone. I told you ALL of the information I have. What else do you need

[sandblaster]

You said you can’t log into something, still have no idea what that something is. Maybe I’m just not understanding but I have no idea what your issue is. From my perspective, you have provided no useful information. Maybe someone has a clue what you are talking about but I sure don’t. @lizdance40, @GLIMMERMAN76 any ideas? Seems to be watch related.

[Constructive]

im confused

[Fl_retire]

@Dreamchazer24 Are you wanting to know about the ATT Watch TV app or the Apple Watch app on your phone. 

If it is the Watch TV app, did you verify with ATT that you are authorized to have Watch TV for free with your account and sign up

Links below on Watch TV FAQs and verify.  

https://www.attwatchtv.com/faqs

https://ewr2-auth-api.att.com/consent/consent

[GLIMMERMAN76]

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@sandblaster wrote:

You said you can’t log into something, still have no idea what that something is. Maybe I’m just not understanding but I have no idea what your issue is. From my perspective, you have provided no useful information. Maybe someone has a clue what you are talking about but I sure don’t. @lizdance40, @GLIMMERMAN76 any ideas? Seems to be watch related.

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It would help if the user would read what they typed..  The iPhone has a watch app for apple watch BUT I believe they are talking about the watch tv app.  @sandblaster  Yeah I get where you are coming from on this one.  The users frustration shows in the post.

[Dreamchazer24]

I’m sorry I thought I already mentioned I was referring to the ATT WatchTv app. I’ve already verified my account, deleted and reinstalled the app. It just toggles the log in page. When I try to hit the “forgot password” link it won’t allow me input a username or anything, it automatically logs me in. If I could upload a video I’d screen record my issue.

[sandblaster]

Don’t know what to tell you. I just switched to Unlimited & More last month and had no problem setting up my Watch TV account. The app works fine on iPad and iPhone. You might have better luck asking in the Watch TV forum.

[Dreamchazer24]

Just started with att premium and more a month ago, and haven’t been able to use the app ever. On my iPhone nor my iPad.