Hello @EllenW, we'd be glad to assist you. You are required to pair the app with your child's device in order for it to work. Check out the quick facts section of our AT&T Secure family page for more information. Thank you.
Makaela, AT&T Community Specialist.
Need help? Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.