Contributor
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3 Messages
3rd Party payments
I get an error code every time I try and add att as my payment source for game items I have talked to att to Google nobody could get it fixed any suggestions besides the 100s iv already trued
Contributor
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3 Messages
ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello @Lesamc32,
I can relate to wanting to charge your purchases to your mobile account. I will be more than happy to help!
First thing to check is to make sure you are using cellular data instead of being connected to Wi-Fi. If are you are already connected, please clear the cache and cookies from your Playstore App, reboot the phone and try to set it up again.
Another thing which could be the issue is there is a purchase blocker on your line. Great news! You are able to remove it via myAT&T! We have a great article which has steps on not only how to add/remove purchase blocker but also how to manage 3rd party purchases!
Please let me know if these steps help! Have a wonderful day!
Katie, AT&T Community Specialist
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Lesamc32
Contributor
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3 Messages
7 years ago
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello again @Lesamc32,
Thank you for the fast response!
What is the error message you are getting when trying to add the option? Are you trying to set it up on your Google Play or Samsung Pay? If through Google Play, there is a $100 limit per month. Another thing which could be causing an error message is if you have Smart Limits on the line.
Have a wonderful day!
Katie, AT&T Community Specialist
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Lesamc32
Contributor
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3 Messages
7 years ago
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello @Lesamc32,
Thank you for the information.
I would like to take a look and see if your account has the ability to do this. Please send me a private message with your full name and account number to @ATTCares.
Have a great rest of the day!
Katie, AT&T Community Specialist
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Rockstarjohn
Teacher
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8 Messages
6 years ago
I have the same problem. Don't waste your time because I spent hours upon hours on the phone with at&t and Google. Neither one of them could fix it. Good luck. If u ever do find a solution, let me know.
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