Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted Jul 27, 2013
8:41:14 AM
View profile
WiFi works on laptop but not on my smart phone or tablet. Recognizes modem but says desabled


Wifi works on laptop but not on smartphone or tablet. Recognizes them but says disabled.


Wifi works on laptop but not on smartphone or tablet. Recognizes them but says disabled.

0
(0)
  • Rate this reply
View profile
Solved
Jul 29, 2013 10:33:22 AM
0
(0)
Employee

Hello ramrider, it seems like you have the Motorola NVG510 gateway. The settings described by mibrnsurg can be found by accessing the gateway. To access the gateway you can enter http://192.168.1.254 in your address bar.

After you provide the system password you can follow these steps.

-Select Home Network

-Select WPS

-You will have a link to enable or disable WPS

WPS.bmp

I have sent you a private message to discuss your connection in detail if you continue to have trouble connecting your devices to the wireless network.Smiley Wink

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Accepted Solution

WiFi works on laptop but not on my smart phone or tablet. Recognizes modem but says desabled

16,443 views
3 replies
(0) Me too
(0) Me too
Reply
View all replies
(3)
0
(0)
  • Rate this reply
View profile
Jul 27, 2013 11:17:08 AM
0
(0)
ACE - Master

Take a look at the documents on this page for instructions on how to set up WiFi for the most popular devices: https://getsocial.att.com/community/device_setup/content?filterID=contentstatus%5Bpublished%5D~objec...


"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Take a look at the documents on this page for instructions on how to set up WiFi for the most popular devices: https://getsocial.att.com/community/device_setup/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bdocument%5D


"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: WiFi works on laptop but not on my smart phone or tablet. Recognizes modem but says desabled

2 of 4 (16,443 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
Solved
Jul 27, 2013 7:20:25 PM
0
(0)
ACE - Expert

Might try disabling WiFi Protected Setup on the wireless page: http://192.168.1.254/xslt?PAGE=C_2_1 on 2wire RGs.

System password is on the sticker on the RG. Smiley Wink

Chris

Might try disabling WiFi Protected Setup on the wireless page: http://192.168.1.254/xslt?PAGE=C_2_1 on 2wire RGs.

System password is on the sticker on the RG. Smiley Wink

Chris

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: WiFi works on laptop but not on my smart phone or tablet. Recognizes modem but says desabled

3 of 4 (16,443 Views)
Solution
0
(0)
  • Rate this reply
View profile
Solved
Jul 29, 2013 10:33:22 AM
0
(0)
Employee

Hello ramrider, it seems like you have the Motorola NVG510 gateway. The settings described by mibrnsurg can be found by accessing the gateway. To access the gateway you can enter http://192.168.1.254 in your address bar.

After you provide the system password you can follow these steps.

-Select Home Network

-Select WPS

-You will have a link to enable or disable WPS

WPS.bmp

I have sent you a private message to discuss your connection in detail if you continue to have trouble connecting your devices to the wireless network.Smiley Wink

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello ramrider, it seems like you have the Motorola NVG510 gateway. The settings described by mibrnsurg can be found by accessing the gateway. To access the gateway you can enter http://192.168.1.254 in your address bar.

After you provide the system password you can follow these steps.

-Select Home Network

-Select WPS

-You will have a link to enable or disable WPS

WPS.bmp

I have sent you a private message to discuss your connection in detail if you continue to have trouble connecting your devices to the wireless network.Smiley Wink

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: WiFi works on laptop but not on my smart phone or tablet. Recognizes modem but says desabled

4 of 4 (16,443 Views)
Solution
Advanced
You must be signed in to add attachments
Share this post
Share this post