Contributor
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1 Message
Trouble connecting Samsung Smart TV to wireless network
I recently purchased the LAN adapter for connecting my "smart" tv. The TV sees the network just fine and attempts to connect. Through my router browser I can see that the network also detects the TV, but the connection continues to fail. Anyone got ideas/knowledge of how to get this connection to complete?
Accepted Solution
wmertke
Former Employee
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48 Messages
11 years ago
Hi,
Sorry to hear about your issue. First update the firmware of the TV. You may have to temporarily move the router and hard wire the connection if the error occurs during the update. Second, go to Tools -> Network Settings -> Change the DNS from auto to manual and enter 8.8.8.8 Hope this helps.
Thanks,
wmertke
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JustinF
Former Moderator
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426 Messages
12 years ago
Hi,
Could you provide me with the model number for the TV? That would allow me to research the issue for you. There might be a setup required before the TV is going to function on the network properly. You said that through your router browser you could see that the TV is getting an IP address, that means that the router is functioning properly. There may also be some sort of setting on the TV that may need to be changed before it will work. If you can provide the model number I will try my best to get you the information needed.
Thank you,
JustinF
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lmk1230
Contributor
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1 Message
11 years ago
Hi
I am having the same problem. I have the Samsung PN51E550.
I had a professional come to set it up, and it is connected to the Internet just fine, but the error messages we get are
"Error Exe 001"
"Error Update 002"
and
"Network Interference 0012"
I'm going to check some online reviews of this TV b/c I may have read that people had problems with the Smart aspect when they had AT & T / Uverse.
I REALLY don't want to switch my cable................but I DO want to use the Smart Apps on my TV..........
Thanks!
Laura
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bach2555
Contributor
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1 Message
11 years ago
My TV Samsung Mod. Code: UN46ES6100FXZA
2Wire230 "U-Verse Router
IP address 192.168.1.65
DNS server 192.168.1.254
Subnet Mask 255.255.255.0
Default gateway 192.168.1.254
I am apreciated your help
bach2555
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Computer_Joe
Master
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5.9K Messages
11 years ago
You do not actually state where you're having problems, so the best I can do is direct you to this site: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=151038&modelname=UN46ES6100F&modelcode=UN46ES6100FXZA&session_id=Rhs5txmtGpxTZCnpHVbJvkJXzKR7v3Th6KgpLkkz0B1Thx5QHt0C!2039103633!1316460487!1365339321462&from_osc=&__ncforminfo=02Pzm_H7kRQmTahy63hNG84oOsbDcgk2htjWxqvkVFGRwHV0G6K--DYbOguLrNKKzwNwEpjUIenEia8W2jik9JyfVGbRnsypVSWa5-oywgyKCjmqfnJRhQ%3D%3D
This is the network setup/troubleshooting guide for your TV.
If you could elaborate on the problems you're experiencing, we should be able to help more.
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pjzepeda
Contributor
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1 Message
11 years ago
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rira
Contributor
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1 Message
10 years ago
Hi I tried above, but still get the messeage 'error EXE 001". when I try to use smart hub (internet TV (youtube etc) ).
I use Samsung UN40EH5300 (Smart TV).
I can connect Internet when I use PC and I successfully set wireness network on TV but can't use internet on TV.....
I have already updated the software on TV.
Would you tell me how to fix it?
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analuz23
Contributor
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3 Messages
10 years ago
I have se exact same problem... and still havent gotten a solution.. have you?!?!?! this is stressing me out, i called at&t and samsung support but still got nothing...
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AKHIL8899
Contributor
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1 Message
5 years ago
One basic solution to this error code is firmware upgrade. This can be done both automatically and manually. If that doesn't help, restarting the Smart Hub will.
[Third party link removed per Guidelines]
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