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Posted Mar 11, 2013
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2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

I just switched from Timewarner Cable to AT&T's U-verse. I have an HP Color LaserJet CP1518ni connected to the 2WIRE 3800HGV-B modem/router that AT&T gave me. I am using it as a wireless router, but the HP is connected to it directly via Ethernet. Nothing else is connected the the 2WIRE modem/router - just the HP printer.

 

I had the same setup with Timewarner (their wireless modem/router) and my HP printer hard wired to it. It was working fine. I never had any problems with printing speeds.

 

Now - it takes 10 minutes and longer to print a simple PDF document. Even text documents take minutes to print. - I did not change anything with the printer, I just plugged it into the new AT&T modem/router.

 

Wireless internet speeds are as fast as they should be for the service I am paying for (in the 20MB/s range). It's just the wireless printing that is a big problem now.

 

I was trying to get help from AT&T's (Indian) tech support, but they said that they'd not deal with printer problems and I'd have to talk to HP - which is of course nonsense since one day it works fine - the next day with the new AT&T router the printing speed slows down to a crawl.

 

Does anyone know if there is anything in the setup of the 2WIRE that would have such a negative effect on printing speeds? Is there anything I can tweak, any area I should take a close look at?

 

I'd really be happy for any kind of advice. Thank you so much in advance.

 

Markus

I just switched from Timewarner Cable to AT&T's U-verse. I have an HP Color LaserJet CP1518ni connected to the 2WIRE 3800HGV-B modem/router that AT&T gave me. I am using it as a wireless router, but the HP is connected to it directly via Ethernet. Nothing else is connected the the 2WIRE modem/router - just the HP printer.

 

I had the same setup with Timewarner (their wireless modem/router) and my HP printer hard wired to it. It was working fine. I never had any problems with printing speeds.

 

Now - it takes 10 minutes and longer to print a simple PDF document. Even text documents take minutes to print. - I did not change anything with the printer, I just plugged it into the new AT&T modem/router.

 

Wireless internet speeds are as fast as they should be for the service I am paying for (in the 20MB/s range). It's just the wireless printing that is a big problem now.

 

I was trying to get help from AT&T's (Indian) tech support, but they said that they'd not deal with printer problems and I'd have to talk to HP - which is of course nonsense since one day it works fine - the next day with the new AT&T router the printing speed slows down to a crawl.

 

Does anyone know if there is anything in the setup of the 2WIRE that would have such a negative effect on printing speeds? Is there anything I can tweak, any area I should take a close look at?

 

I'd really be happy for any kind of advice. Thank you so much in advance.

 

Markus

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Mar 15, 2013 8:54:09 AM
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Teacher

Now I know what the real problem was:

 

Our HP Color Laserjet network printer has built-in "Bonjour" technology, meaning that our Macs can automatically see it on the network without anyone having to type in any IP addresses. This comes standard on every Apple device and is very convenient.

 

Turns out the 2Wire 3800HGV-B had a problem with it. When I disabled "Bonjour" on the HP printer and pointed my computer to the printer via the IP address (that I assigned the printer through the 2Wire router), printing speed is now back to normal. "Bonjour" being "on" is the default config on the printer by the way.

 

The Timewarner modem/router that I was using up to 3 weeks ago had no problem with my Bonjour-enabled printer. I am starting to believe that the 3800HGV-B is pretty outdated compared to what other companies are offering. And I was under the assumption that AT&T's U-verse is more advanced than Timewarner's setup. Hmmm....

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2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

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Mar 11, 2013 2:52:54 PM
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ACE - Master
THX1965 - I do not know why it is a problem. How about connecting USB directly to the computer. My printer is connected that way & I was thinking I was going to have to change the connection to make it available to other computers, but I was surprised to find my other computer can print to it, as well.
THX1965 - I do not know why it is a problem. How about connecting USB directly to the computer. My printer is connected that way & I was thinking I was going to have to change the connection to make it available to other computers, but I was surprised to find my other computer can print to it, as well.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: 2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

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Mar 11, 2013 4:20:10 PM
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Thanks for the tip. I'll try connecting it with a USB cable instead when I get home (defies somewhat the purpose of having a real network printer, but I'll try.)

Thanks for the tip. I'll try connecting it with a USB cable instead when I get home (defies somewhat the purpose of having a real network printer, but I'll try.)

Re: 2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

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Mar 11, 2013 4:32:32 PM
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ACE - Master

Have you tried uninstalling it from your computers and adding it back again. It could be because it still had old ip information on your computers.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Have you tried uninstalling it from your computers and adding it back again. It could be because it still had old ip information on your computers.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: 2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

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Mar 11, 2013 4:42:02 PM
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Teacher
The printer has a fixed IP address (10.0.1.3). That should not change with the new router, unless I have to tell the router where to find it. But it shows up and does print - only very very slowly.
My computer (Macbook Pro running OS X 10.8) sees the printer as a network-connected Bonjour printer. I did reinstall the printer driver on my Mac several times, just to rule out that possibility.
The printer has a fixed IP address (10.0.1.3). That should not change with the new router, unless I have to tell the router where to find it. But it shows up and does print - only very very slowly.
My computer (Macbook Pro running OS X 10.8) sees the printer as a network-connected Bonjour printer. I did reinstall the printer driver on my Mac several times, just to rule out that possibility.

Re: 2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

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Mar 11, 2013 4:49:28 PM
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THX1965 wrote:
The printer has a fixed IP address (10.0.1.3). That should not change with the new router, unless I have to tell the router where to find it. But it shows up and does print - only very very slowly.
My computer (Macbook Pro running OS X 10.8) sees the printer as a network-connected Bonjour printer. I did reinstall the printer driver on my Mac several times, just to rule out that possibility.

That could be your problem right there.  10.0.1.3 is not in the IP scope range of the RG.  It will need to be 192.168.1.X.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"


THX1965 wrote:
The printer has a fixed IP address (10.0.1.3). That should not change with the new router, unless I have to tell the router where to find it. But it shows up and does print - only very very slowly.
My computer (Macbook Pro running OS X 10.8) sees the printer as a network-connected Bonjour printer. I did reinstall the printer driver on my Mac several times, just to rule out that possibility.

That could be your problem right there.  10.0.1.3 is not in the IP scope range of the RG.  It will need to be 192.168.1.X.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: 2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

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Mar 11, 2013 5:18:45 PM
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Ah - that's a great point. I am assuming I can change the IP address of an HP network printer, correct? 10.0.1.3 is the default one, which I did not touch.

Ah - that's a great point. I am assuming I can change the IP address of an HP network printer, correct? 10.0.1.3 is the default one, which I did not touch.

Re: 2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

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Mar 11, 2013 5:26:55 PM
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Edited by BeeBeeSA on Mar 11, 2013 at 5:30:13 PM

Yes google the model number or reference your owners manual and see how to change it.  I would set it to DHCP and just let it obtain an IP address automatically. 

 

You might also try unplugging the ethernet cable and power down the printer then power it back up and then plug the ethernet cable back in and see if it finds a new IP address.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Yes google the model number or reference your owners manual and see how to change it.  I would set it to DHCP and just let it obtain an IP address automatically. 

 

You might also try unplugging the ethernet cable and power down the printer then power it back up and then plug the ethernet cable back in and see if it finds a new IP address.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: 2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

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Mar 11, 2013 5:27:46 PM
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I will try and set it to DHCP. Thanks.

I will try and set it to DHCP. Thanks.

Re: 2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

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Mar 11, 2013 10:10:05 PM
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I just checked my HP network printer - it was already configured correctly:

 

IPv4 address:192.168.1.1
Subnet mask:255.255.255.0
Default gateway:192.168.1.254
IP configured by:DHCP
DHCP/BOOTP server:192.168.1.254
DHCP expiration time:00:23:59 (days:hours:minutes)
WINS server:0.0.0.0

 

So the slow printing can't be because of an out-of-range IP address. Hmmmm......

 

I just checked my HP network printer - it was already configured correctly:

 

IPv4 address:192.168.1.1
Subnet mask:255.255.255.0
Default gateway:192.168.1.254
IP configured by:DHCP
DHCP/BOOTP server:192.168.1.254
DHCP expiration time:00:23:59 (days:hours:minutes)
WINS server:0.0.0.0

 

So the slow printing can't be because of an out-of-range IP address. Hmmmm......

 

Re: 2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

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Mar 11, 2013 10:55:46 PM
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PROBLEM SOLVED!

 

I figured out the problem. The default firewall settings on the 2WIRE were the problem.

 

Through the web browser interface of the 3800HGV-B I selected "SETTINGS" - "FIREWALL" - "APPLICATIONS, PINHOLES and DMZ" and under "1) Select a computer" I chose my connected network printer. And for that chosen printer/computer I enabled DMZplus mode - allowing all traffic to go through.

 

Wow! What a difference! Even complex PDF documents now print within a few seconds, what used to take 10 minutes and longer.

 

Am I endagering my printer now by leaving it fully exposed? Should I have narrowed the hole in the firewall for that device to "web server"? If somebody knows anything about firewall configuration, I'd be very interested in hearing how to fine tune it.

 

Thanks.

PROBLEM SOLVED!

 

I figured out the problem. The default firewall settings on the 2WIRE were the problem.

 

Through the web browser interface of the 3800HGV-B I selected "SETTINGS" - "FIREWALL" - "APPLICATIONS, PINHOLES and DMZ" and under "1) Select a computer" I chose my connected network printer. And for that chosen printer/computer I enabled DMZplus mode - allowing all traffic to go through.

 

Wow! What a difference! Even complex PDF documents now print within a few seconds, what used to take 10 minutes and longer.

 

Am I endagering my printer now by leaving it fully exposed? Should I have narrowed the hole in the firewall for that device to "web server"? If somebody knows anything about firewall configuration, I'd be very interested in hearing how to fine tune it.

 

Thanks.

Re: 2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

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Mar 12, 2013 7:29:20 PM
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There is no firewall between the Ethernet ports on the 2Wire router. The firewall only exists between the Internet and your LAN.

Turning on DMZPlus did not fix your printing issue. Something else is going on.
There is no firewall between the Ethernet ports on the 2Wire router. The firewall only exists between the Internet and your LAN.

Turning on DMZPlus did not fix your printing issue. Something else is going on.

Re: 2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

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Mar 13, 2013 7:54:13 AM
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That is really odd. - Well, switching it to DMZplus did one thing: the 2Wire assigned the printer (which is in DCHP mode) a competely new and different IPv4 address: 99.117.43.3 - it was a 196. number before.

 

That is really the only thing that has changed. Hmmm.

That is really odd. - Well, switching it to DMZplus did one thing: the 2Wire assigned the printer (which is in DCHP mode) a competely new and different IPv4 address: 99.117.43.3 - it was a 196. number before.

 

That is really the only thing that has changed. Hmmm.

Re: 2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

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Mar 15, 2013 8:54:09 AM
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Teacher

Now I know what the real problem was:

 

Our HP Color Laserjet network printer has built-in "Bonjour" technology, meaning that our Macs can automatically see it on the network without anyone having to type in any IP addresses. This comes standard on every Apple device and is very convenient.

 

Turns out the 2Wire 3800HGV-B had a problem with it. When I disabled "Bonjour" on the HP printer and pointed my computer to the printer via the IP address (that I assigned the printer through the 2Wire router), printing speed is now back to normal. "Bonjour" being "on" is the default config on the printer by the way.

 

The Timewarner modem/router that I was using up to 3 weeks ago had no problem with my Bonjour-enabled printer. I am starting to believe that the 3800HGV-B is pretty outdated compared to what other companies are offering. And I was under the assumption that AT&T's U-verse is more advanced than Timewarner's setup. Hmmm....

Now I know what the real problem was:

 

Our HP Color Laserjet network printer has built-in "Bonjour" technology, meaning that our Macs can automatically see it on the network without anyone having to type in any IP addresses. This comes standard on every Apple device and is very convenient.

 

Turns out the 2Wire 3800HGV-B had a problem with it. When I disabled "Bonjour" on the HP printer and pointed my computer to the printer via the IP address (that I assigned the printer through the 2Wire router), printing speed is now back to normal. "Bonjour" being "on" is the default config on the printer by the way.

 

The Timewarner modem/router that I was using up to 3 weeks ago had no problem with my Bonjour-enabled printer. I am starting to believe that the 3800HGV-B is pretty outdated compared to what other companies are offering. And I was under the assumption that AT&T's U-verse is more advanced than Timewarner's setup. Hmmm....

Re: 2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

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Nov 16, 2013 3:02:06 PM
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but how and where do I change the IP address? online or on the
HP 4620 Desk Jet all in one? Thanks...Gypsy41
but how and where do I change the IP address? online or on the
HP 4620 Desk Jet all in one? Thanks...Gypsy41

Re: 2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

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Nov 18, 2013 4:44:31 PM
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Hi gypsy41,

 

You can actual do it in either device, but you do not have to do it at all as it will dynamically assign one. If it does not, then you want to do it on your HP 4620 Desk Jet.

 

All you should need to do is point your computer at the IP for the HP 4620 Desk Jet, and you can find that by checking the device list in the U-verse router or on the HP 4620 Desk Jet.

To check it on the U-verse router:

  1. Go to http://192.168.1.254 on your computer
  2. On the front page, it will show all the devices connected to your U-verse gateway. 
  3. Select details next to your printer and it will give you the IP Address.

Hope this helps.

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi gypsy41,

 

You can actual do it in either device, but you do not have to do it at all as it will dynamically assign one. If it does not, then you want to do it on your HP 4620 Desk Jet.

 

All you should need to do is point your computer at the IP for the HP 4620 Desk Jet, and you can find that by checking the device list in the U-verse router or on the HP 4620 Desk Jet.

To check it on the U-verse router:

  1. Go to http://192.168.1.254 on your computer
  2. On the front page, it will show all the devices connected to your U-verse gateway. 
  3. Select details next to your printer and it will give you the IP Address.

Hope this helps.

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: 2WIRE 3800HGV-B and HP Laserjet network printer - extremely slow printing

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