07-07-2016 11:21 AM - edited 07-07-2016 11:33 AM
I recently resigned my contract with ATT after being a dedicated customer for three plus years. Last month I upgraded and resigned my contract with the company. I was informed at the store where I upgraded that I would not recieve any activation fees due to the discount offered through my employer. I received my bill and there are activation fees. I called customer service to address this issue. The initial rep that I got offered me a $25 discount stating that they would not remove the activation fees after I had already been on hold for 20 minutes. When I asked to speak to a supervisor she got very defensive and rude. I was on hold for an additional 10 minutes and when the supervisor got on the phone she was extremely rude and it was like talking to a robot. My issue is still not taken care of and I will most likely be cancelling my contract because of the absolutely HORRIBLE customer service!!!
08-23-2016 6:37 AM
ATT does not use contracts anymore. They stopped offering them January 8.
There is also no activation fee on lines that are already on ATT. Activation fee is for NEW lines of service.
You purchased a phone on a retail sales agreement and were charged an upgrade fee of $20.
08-23-2016 8:00 AM
Some companies have a portion of their employee discount agreement with ATT that states activation and upgrade fees can be waived. Reps should be well aware of this, however, once they pull up your account and dig in to see the company through which you receive your employee discount. I would go ahead and send a private message to @ATTMobilityCare with your name, account/primary phone number, your current employer and description of the issue you've had getting the upgrade charge addressed as stipulated as a part of your employee discount, a good contact number and time to reach you. These folks have a great track record of fully resolving issues the traditional customer service avenues cannot.
03-21-2017 12:23 AM
Better yet, record all you calls and if they lied to you got to the BBB instead. From my experience, I don't trust anything with ATT in it.