07-16-2016 11:53 AM
07-16-2016 12:09 PM
Upgrade fees are not negotiable and are written, in writing in user agreement. They're included as part of any upgrade.
07-16-2016 12:14 PM
07-16-2016 12:30 PM
07-16-2016 1:22 PM
From one customer to another, no one owes you a phone if you broke yours, no matter when it is broken.
Phones are the property and responsibility of the owner/user, not the carrier. They are not an extension of your service with ATT.
I don't know why ATT would agree to send you a free phone. ATT is a provider of cellular service. They sell phones and cases as a matter of convenience to customers. They are not responsible for the quality of either, the manufacturer is.
If you think the phone was faulty, you need to deal with Apple. If you broke it, you need to file an insurance claim if you have insurance. Otherwise, plan on shelling out about $100 to repair the phone yourself.
If this doesn't set well, by all means, quit ATT and go elsewhere. All carriers expect customers to be responsible for their own devices.
07-16-2016 1:44 PM
If a new phone was sent, it still have to be activated and the activation fee is for all activations, whether it's upgrade or BYOD, etc.
Proration of bill only applies when a change of plan happens. Was there a change in the plan during the billing cycle? A different gigabyte allocation?
07-16-2016 2:23 PM
07-16-2016 3:02 PM
No we didn't change our plan but my monthly charges just ended on two phones I purchased through att I paid for them for 24 plus months. Might have been 28 or 29 months. It just ended.
If you phone broke after you paid them off, assuming with Next Program, you will never get a brand new replacement, the 14 day buyer's remorse is way past. You need to file an insurance claim if you got insurance.
07-16-2016 9:47 PM
07-17-2016 4:46 PM
On Next it's 30 months on the longest plan. Next 24 is a 30 month plan.
There are no "hidden" charges, everything is detailed in the billing. That includes. Mobile Share Plan cost, per line fees, extras like insurance and any and all device payments. Taxes are detailed per line as well.
Saying that HARDWARE has a set cost does not mean there isn't any plan or other fees that may potentially be there.
07-18-2016 10:03 AM
07-19-2016 4:30 PM
I am sorry that you still having an issue getting an understanding of your charges. Thank you @MR_SMiT, @David606, and @lizdance40 for your input, which was all correct. I can have someone look at your account in more detail and discuss it with you. Please click here to send me a private message. Kindly include your full name, phone number, and a good time to reach you. We look forward to hearing from you.
Thank you again for stopping by the community. Have a nice day!
DiegoR Community Specialist
12-09-2016 1:35 PM
lpolmann....My post about a teribble experience was met by the same thing. I can only assume that the people that are replying are either employees or friends/families of employees. David606 and the administrator are just like the agents that I spoke with...they're either liars or are uneducated in AT&T's policies. I've had MANY activation fees waived! So to say that they can't is a lie. I used to think that the 2-year contracts were to recoup their costs for the phones when you could get an iPhone or Samsung phone for $2-300.00. But now that they make you pay full bore for them, it feels more like its a way to trap you from leaving after they've screwed you.
03-21-2017 12:04 AM - edited 03-21-2017 12:16 AM
lizdance40 You don't know why ATT gave Lpolmann a free phone? So ATT wouldn't get sued. This has nothing to do with a broken phone and everything to do with a $50.00 upgrade charge that he was told he would not be charged for.
David606 There are no "hidden charges"? That's why there hidden. It's not about hidden charges, it's about ATT tell you one thing and then doing seems behind your back. He got lied to.
I got lied to a lot to by ATT a lot as well.
I would record everything on the phone to the store. Better yet go to the BBB and report it and tell them you don't want the phone and you want your money back if you can prove that ATT has lied to you.
And 3 people had this problem too.
As for ATT cares your missing the whole point. You lie to me so many time so I believe him.
03-21-2017 4:20 AM - edited 03-21-2017 4:23 AM
@Sandman192 You cannot sue your cell carrier. It's in your terms of service.