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Windows Live Mail Error ID: 0x800CCC0F - can't receive mail


Windows Live Mail Error ID: 0x800CCC0F - can't receive mail

How can I solve this issue. I've heard that Microsoft was dropping support for Windows Live Mail (which I am using).  This problem just started on 8/17/2016.


Unable to send or receive messages for the Att (russcourtney) account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Server: 'inbound.att.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 995
Secure(SSL): Yes

Message 1 of 4

Re: Windows Live Mail Error ID: 0x800CCC0F - can't receive mail

Hi @IndyRuss,


We recommend resetting the profile. Remove it and then add it back. This may resolve the trouble you are having. 


Good Luck



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Message 2 of 4

Re: Windows Live Mail Error ID: 0x800CCC0F - can't receive mail

There are certain ways you could resolve this error. They include

  • Checking internet connection
  • Disable firewall 
  • change profile settings
  • convert ost into pst.

Try them . They works


Message 3 of 4
ACE - Expert

Re: Windows Live Mail Error ID: 0x800CCC0F - can't receive mail

Before you start fooling around with your email client see if your account and its password are even accepted by the weibmail to potentially eliminate your client as the problem.  There are currently many account problems these past few weeks and you may be caught up in that, particularly if you have a legacy account (e.g. sbcglobal.net, pacbell.net, bellsouth.net, etc., i.e., any att account other than ending with att.net).


If you can't log into the webmail there is no need to worry about your client.  If you can't log into the webmail then don't expect your client to be able to do it either.  That could show up in your client as a server error.  You need to solve the account problem first.


If you do have account problems the general recommendation is to try to change your account password.  You might be able to do it in the webmail's login dialog "forget".  Otherwise try Forgot ID/Password.  And if that fails call the Digital Assistance Center (877-273-2728).


If you do solve the webmail login then of course you need to change the password setting in the client to use the new password.  But I recommend you don't use your account password but use a secure mail key instead.  Read this (which includes a link to how to create a secure mail key).  Actually I recommend the secure mail key even if you don't have any account login problems.


Finally if your account had no problems forget everything I said (except for using the secure mail key).  Then you're back to square 1 having to figure out what happened to your client.

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Message 4 of 4
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