UVerse vs Comcast Xfinity

Visitor

UVerse vs Comcast Xfinity

I have been a UVerse internet & phone customer since March 2010 and before that was a DSL customer with Bellsouth/AT&T.  Recently Comcast was in the area doing a promotion, so I signed up for their 30-day trial.  UVerse in my neighborhood is limited to 18Mbps so I wanted to test drive Xfinity's 50MBps as well as their phone service.  I kept UVerse active while trying Xfinity in case I didn't like Comcast.

 

The bottom line, after 17 days I am dropping Comcast and sticking with UVerse, and thought I would share my experience in case it helps others.  Some background:  I'm in a South Florida neighborhood (Pompano Beach area) built in the early 1970's and we have old Bellsouth pedestals in our yards (and mine is OLD).  The UVerse VRAD in the middle of the neighborhood is anywhere from 700 to 3000 feet from my house (depending on which way the underground cabling gets from the VRAD to my house).  I do not have Uverse TV or any cable, just internet & phone.  I also have an alarm system that uses dial-up to communicate to the central station.  AT&T told me they cannot do 24Mbps in this neighborhood, so the highest I can go is 18.

 

The biggest reason I'm staying with UVerse: RELIABILITY.  Since switching to UVerse from DSL in March 2010, it has gone down ONCE, and even then I just had to cycle power to the UVerse router.  It's just rock solid reliable, even with the lousy pedestal in my yard that used to give us fits with standard DSL.  It's pretty stable at around 16-18 Mbps and bad weather never affects it.  Phone calls always work and never have noise.  Alarm system has never had problems using the line.  Anonymous call reject works mostly well (some oddball numbers like "1" still get through) and I can block up to 20 numbers.

 

The biggest reason to stay with Xfinity: 50MBps.  However my family didn't notice a huge difference (they're all non-techies) and even complained to me that some pages loaded slower or not at all.  I noticed faster replication with Lotus Notes on my company's VPN, and pages do seem to load faster, but nothing earth shattering.  Video streaming on Youtube and Amazon Prime had no difference between the two.  The phone sometimes had some IP-phone-sounding noise on it (i.e. choppy, small noise bursts, etc), but nothing major, yet noticable since UVerse never had any of this.  Anonymous call reject does seem to work better (no weird numbers getting through) but you're limited to 16 numbers blocked.

 

I was ready to cancel UVerse, but on the 17th day, Comcast had an area outage for at least 3 hours starting around 9pm.  During that time we had no phone or internet, which also meant no alarm central station monitoring.  It made me realize how stable UVerse had been and that we've never had an outage like this.  I was away on a trip and thought about my family - what if someone broke in?  911 would only be available by cellphone, if they could reach it.

 

So for me, the slower but steady & reliable UVerse is staying. I don't know how reliable it is elsewhere but it works great here. This is hard for me because I WANT faster speed!  I really wanted Xfinity to work, and I might keep just the internet part (trying to figure out how to justify the extra cost of having both!).  I read today that AT&T is testing faster speeds in other markets, so I have hopes that this will result in them upping speeds to 45 Mbps here sometime in the future.

 

Anyway I hope this helps those trying to decide which service to use for internet and phone.

 

 

Message 1 of 59 (114,377 Views)

Re: UVerse vs Comcast Xfinity


Jwil736 wrote:

I worked for Comcast as an installer. Their internet service (when working) is top notch. About once a month (usually late at night so it doesn't effect too many people) they do line maintnance. This is due to ever changing demand. Everyone in a neighborhood is feeding off a "node" which regulates service. These nodes from time to time need tweaking to offer better bandwidth to the neighborhood based on demand. 

The ocassional modem and router reboot is no big problem. You unplug the power thirty seconds and plug back in, you're back in business. 

 

My my mother just dropped UVerse for Comcast because of the speed. Her UVerse was at risk of being throttled (Slowed down due to using a preset, by att, amount of data). 


Ummmm, nope.  AT&T does not meter UVerse.  If she was DSL then there is a 150GB cap, but UVerse is not capped. 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 31 of 59 (5,387 Views)
ACE - Master

Re: UVerse vs Comcast Xfinity


oufanindallas wrote:

Jwil736 wrote:

I worked for Comcast as an installer. Their internet service (when working) is top notch. About once a month (usually late at night so it doesn't effect too many people) they do line maintnance. This is due to ever changing demand. Everyone in a neighborhood is feeding off a "node" which regulates service. These nodes from time to time need tweaking to offer better bandwidth to the neighborhood based on demand. 

The ocassional modem and router reboot is no big problem. You unplug the power thirty seconds and plug back in, you're back in business. 

 

My my mother just dropped UVerse for Comcast because of the speed. Her UVerse was at risk of being throttled (Slowed down due to using a preset, by att, amount of data). 


Ummmm, nope.  AT&T does not meter UVerse.  If she was DSL then there is a 150GB cap, but UVerse is not capped. 


Are you sure?  The way I understand it , if you have U-Verse internet but not UV TV, they do meter it.  Is that not correct?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 32 of 59 (5,367 Views)
Employee

Re: UVerse vs Comcast Xfinity

[ Edited ]

Uverse has 250GB cap, not being enforced, but may be metered, but not throttled like DSL 150GB, to my knowledge.

 

i think the key to post was "at risk of being throttled", which is true if ever enforced, but not currently being throttled.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 33 of 59 (5,365 Views)
ACE - Master

Re: UVerse vs Comcast Xfinity

Thanks for the clarificon, (hey a new word) my thoughts.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 34 of 59 (5,356 Views)

Re: UVerse vs Comcast Xfinity

What's funny about dropping UVerse for Comcast, Comcast has caps that are enforced depending on which package you have.  It's anywhere from 300GB for most plans to 600GB the higher speed, more expensive plans.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 35 of 59 (5,261 Views)
Highlighted
Traveler

Re: UVerse vs Comcast Xfinity

Who uses more the 250 GB. I assume that is month to month. If a family uses more than that must not have much of a life...

Message 36 of 59 (5,103 Views)
Observer

Re: UVerse vs Comcast Xfinity

Will they actually change the price back? I have been shopping elsewhere simply to get a lower rate. 

Message 37 of 59 (5,053 Views)
Traveler

Re: UVerse vs Comcast Xfinity

If you have the 50mbps service and you are only pulling down about 24mbps I can gurantee that your wireless router is the problem.  You probably either have a End of Life cable modem which is not DOCSIS 3.0 compliant, and if your renting the device from Comcast you would have received a letter which you probably ignored providing you with details how to replace your End of Life Device.  If you do have a DOCSIS 3.0 compliant cable modem and you have a Wireless G router than the problem is with your router which is causing the problem.  The easiest test which you probably have avoided is to plug your device directly into your cable modem, power cycle the modem, and run a speed test and if as stated above all the equipment is DOCSIS 3.0 compliant you will achieve 50mbps download speeds.  If your equipment is NOT DOCSIS 3.0 compliant equipment you will achieve the 25mpbs download speeds.  I have the blast service with Comcast which was just upgraded again and I receive 120mbps down.  Thanks Comcast and never back to UVerse again.

Message 38 of 59 (5,001 Views)
Traveler

Re: UVerse vs Comcast Xfinity

Comcast is not capped! Comcast no longer caps their service to 250GB usage anymore for over 2 years now, lol... And if you went over 250GB, they wouldn't auto cap you, it would take a consistent basis of you going over the cap and constantly being contacted by the Comcast Security Assurance for that to happen. It doesn't even matter anymore because they no longer cap.

Message 39 of 59 (5,000 Views)

Re: UVerse vs Comcast Xfinity

[ Edited ]

TuckkcuT wrote:

Comcast is not capped! Comcast no longer caps their service to 250GB usage anymore for over 2 years now, lol... And if you went over 250GB, they wouldn't auto cap you, it would take a consistent basis of you going over the cap and constantly being contacted by the Comcast Security Assurance for that to happen. It doesn't even matter anymore because they no longer cap.


Umm, yes they do, I provided a link to the their caps that was updated 4/18/2014.  They still cap and if they succeed in aquiring TWC, it will be an increase of about 20% in the amount of US internet customers that are being capped. Here is the link again While it is no long 250GB, it is still an enforced cap.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 40 of 59 (4,993 Views)
Professor

Re: UVerse vs Comcast Xfinity

It's vice versa. Comcast bought NBC.
Message 41 of 59 (4,862 Views)
Professor

Re: UVerse vs Comcast Xfinity


KlarkKen wrote:
Since NBC bought Xfinity it's been a steady downhill roll. I'm a techie by trade and haven't had any issues downloading files or assisting customers remotely. There were times in my last month with Comcast that connections were so sketchy that I sat in the parking lot at McDonalds to have internet access so I could get any work done.

No, Comcast bought NBC. NBC did not buy Comcast.

Message 42 of 59 (4,860 Views)
ACE - Guru

Re: UVerse vs Comcast Xfinity

I have Xfinity in my mountain condo (not my choice, the condo people pay for it) and it is the WORST. If I could have anything else there, I would. The balcony is facing a mountain and not south so no satelite TV 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 43 of 59 (4,735 Views)
Traveler

Re: UVerse vs Comcast Xfinity

I'm gonna write a rather long review on both ISPs as I have experienced internet with both at the same time, and can draw a conclusion based on them both during the same period.  Currently my configuration is the latest At&t modem and I am subscribed to the fastest in my area, which is 18 Mbps by 1.5 Mbps.  This is plenty for gaming, and my ping on average to local servers is from 25ms to 75ms.  This provides a pretty decent gaming experience, however my Comcast configuration is by FAR better.  With Comcast I am subscribed to 50 Mbps by 10 Mbps under a Home plan.  This gets local pings from 12ms to 50ms, but there is a bit of a catch with both ISPs.  At&ts ping originally was unsteady, until I got a proper secondary QoS Router which also manages its own DNS servers.  Now with At&t my ping floats around the same on both ISPs as it was very unperdictable prior to this change.  I must also explain that I have a Router that can support two incomming internets and balance my connection over the two lines.  It actually is helpful for everything but gaming, as gaming doesn't like the concept of changing IPs.  Otherwise, I get merged Speedtests and the lowest pings to websites and stuff like that depending on the website.

 

To be specific to At&t, I had them since 2005 when they first launched to my area.  Their TV was very buggy, and the speeds were 1.5 Mbps by 256 Kbps.  Ping was in the 100 range, but it was fine then.  Once I started gaming on it, I immediately upgraded to the 6 Mbps package.  It held up until other members began using the internet for other things like VoIP and Remote Desktop.  Eventually we upgraded to the 18 Mbps package, but we receive faster speeds when the TV is not in use, which is recent to 2014.  We now get 22 Mbps by 2 Mbps when TV is not in use.

 

Now for Comcast, we've been a customer since 2004 with them, and they have been pretty reliable.  This line was purchased and kept during our migration to U-verse as we were unaware what would become of At&t.  I'm glad I kept both these lines, but for a good amount of time we were only using the U-verse connection.  After we re-connected the Comcast modem and Router and purchased the load balancing router, the connections worked flawlessly together.  The speeds were very consistant with Comcast, and only a few outages.  Since we owned our own hardware and had underground wiring which we made sure was updated every 3-4 years, we were always on the latest.

 

I hope that gives you a better understanding on the two providers, but I do recommend Comcast 50 by 10 for a household that enjoys using the internet for streaming YouTube over multiple processes.

 

At&t is good for a small household that doesn't care about video quality and uses it for one to two people to check their e-mail.  

Message 44 of 59 (4,619 Views)
Scholar

Re: UVerse vs Comcast Xfinity

The last post deserves a reply, since I, too, have experienced both ISPs, but maybe later.

 

Forbes article detailing how Comcast (and other cablers) have seen a little uptick in subscribers recently.  They echo some of my own thoughts on how this will more than likely be short-lived.

 

One of the major bits to pay attention to (my emphasis):

 

Interestingly, Comcast’s pay-TV revenue has been moving upwards even with declining subscribers. The revenue moved up from $17.9 billion in 2007 to $21.2 billion in 2013. This can be attributed to rise in the average monthly subscription fee which moved up from $62 in 2007 to an estimated $81 in 2013. Comcast enters into various content agreements with different media houses. These contracts take into account annual price increases for the content (erm...hello Hallmark). It is safe to assume that a large portion of the cost increases is transferred onto end customers. The cable business is highly profitable for Comcast with EBITDA margins northward of 40%. We believe that the uptrend in average monthly fee will continue in the coming years and it will stand around $100 towards the end of the forecast period.

 

So, in short, while they've been losing customers, they've been passing higher prices on to their existing base.  Hey, remember Brian Roberts has to grease the skids of Washington to get Time Warner and Charter under their belt, and that money has to come from somewhere.  And that yacht doesn't staff itself.

Message 45 of 59 (4,451 Views)
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